Honestly Unorthodox
I once worked with a teenager who had to be padlocked in her own home from the inside. A highly aggressive kid with a knack for sprinting out of her own home to charge into the garages, locked doors, and windows of others’ houses, she was both a liability and a threat to her family and society. The police had been called on several occasions because of her relentlessly pounding on strangers’ doors, demanding she be let into the home to pocket something she saw through their living room window. Her parents’ response? “She just wants to look at it!” Thanks for reading Operation: Replace My Salary! Subscribe for free to receive new posts and support my work. When she charged at a 2-year-old at a playground to steal a toy cradled in the child’s hands, her parents’ response? Negotiating with the baby’s parents to convince them she should be allowed to hold the toy “for just 10 minutes.” My emotional reckoning came after I physically had to wrestle and restrain her from breaking the glass doors of a public school. After deciding she was owed the right to enter any public or private place that wasn’t hers, she proceeded to punch, bite, scratch, charge at, and tackle the one person who was willing to tell her “No” (i.e., me). And her behavior, this violent and entirely unacceptable behavior, disability or no disability, mental illness or no mental illness, wasn’t even the most tragic detail in this story. In a follow-up debrief regarding our WWE match, I reminded her parents that behaving this way was entirely unacceptable. And yes, that needed to be said, which itself is such a travesty I can hardly stand it. I urged them to tell their daughter her behavior was unacceptable. Their response? “I don’t like that wording. She doesn’t do well with charged language. Can we replace it with, like, something more positive?” Worse yet, my boss’ response, directly in front of the family? “Kayla, I would never say that to my kid This is the modern work world. Imagine being tasked with helping people and bearing the burden of “meaningful outcomes” when you’re forced to work with people, and under people, this delusional. While it may seem impossible, I do have some tricks up my sleeve. These would ideally come from administration or upper management, but, let’s be honest: your manager likely lacks common sense and people skills and is generally incompetent at understanding people. With this in mind, you can choose to lead yourself, and allow your environment to rise to your level of audacity. Obvious Things We’re Pretending Are Complicated 1. Say the thing everyone is avoiding. This is not hard. a. What people do: Meet about the same problem and then complain that the problem isn’t changing. Offer up “solutions” that require no real work or outcomes beyond continuously meeting to “unpack” the problem. b. What to do instead: Describe what’s happening in observable terms, free of adorable semantics, and force your team to contact reality. 2. Replace all opinions, “processing”, “unpacking meetings”, and performative empathy with evidence. a. What people do: Meet and admire problems endlessly. My old boss made morality theater of designing 20+ page plans and doing nothing with them, other than editing them repeatedly to keep herself busy and feeling important. b. What to do instead: Bring simple data to showcase the consequences of talking-without-action. How many meetings happened without decisions? How many times have we met that led to meaningful, observable change? How many deadlines were missed? How much revenue was lost because of unclear expectations? 3. Stop over-explaining, “unpacking”, and “processing” and set the goddamn contingency. a. What people do: Explain, meet to re-explain, follow-up with an email to explain why you’re re-explaining, and then soften the process to spare Darla’s hurt feelings. b. What to do instead: Tie behavior to outcomes. Met your goal? Awesome. When people do what they’re supposed to do, YOU MUST NOTICE IT AND SET FORTH UNREASONABLE HOSPITALITY AND AFFIRMATION FOR THEM BEING AWESOME. Didn’t meet the goal? Consequence. And I don’t mean a verbal warning or threat- a true consequence. 4. Reward what ACTUALLY MATTERS. a. What people do: Work is an adult daycare rife with neurotic personality contests. Leaders, especially women, love to praise effort and participation from staff they already like, versus setting their sights on outcomes worth monitoring. b. What to do instead: Reward follow-through, reliability, clarity, and consistency. Shape actual behavior instead of morale theater. Do not shower brown-nosers and busy bodies with your attention simply because they spent excessive time doing something that doesn’t actually result in anything important. 5. Reduce unnecessary friction… not standards. a. What people do: Lower expectations when people struggle to soften the blows of reality. “Maybe we need to show her a little more empathy,” is what I’ve heard leadership say. As if empathy cannot possibly exist in the same vein as expectations. b. What to do instead: The expected behavior must be easier versus optional. Simplify the system, reduce the bullshit performative steps, and stop making people jump through hoops to get something done. This usually means leaders have to stop the micromanaging, which is an entirely separate problem for another piece. Systems who actively avoid reality will always find this sort of very basic, direct, professional behavior offensive. But the key to growth in any business is to grow or die, and risk-takers/innovators must be rewarded in these environments, even if they fall short. I understand the fear in sharing unfiltered thoughts or so much as relaying what was once known as common sense in the modern workplace. Bosses are hyper-insecure because they’re hyper-incompetent, which shows itself as micromanaging and retaliation for broads like me. It’s still worth it to set a standard of critical thought and diversity of opinion. Anywhere you work, whether self-employed or employed by a narrow-minded shrew, you will be faced with varying degrees of insufferable human behavior. It’s ultimately up to you to decide how you will tolerate it, advocate for your own needs, and lead yourself. You are the United States of You. Start acting like it! Thanks for reading Operation: Replace My Salary! Subscribe for free to receive new posts and support my work. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit honestlyunorthodox.substack.com [https://honestlyunorthodox.substack.com?utm_medium=podcast&utm_campaign=CTA_1]
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