Natalie Dunning on What Hospitality Brands Get Wrong About Social

Natalie Dunning on What Hospitality Brands Get Wrong About Social

Katy Moses, Founder and MD of KAM, is joined by Natalie Dunning, CEO and Founder of Kitch, to discuss the latest findings from the 2025 State of Social report. Together, they explore how hospitality brands are really using social media, from team structures and channel strategy to paid spend, organic engagement and community management.

James Hacon on where hospitality is heading next | Ep 15 Hospitality Talks

For this milestone episode, Katy Moses, MD of KAM, is joined by a very special guest: James Hacon, Managing Partner at ThinkHospitality, who was also the very first guest on the podcast six years ago. From a late-night call at the start of lockdown to recording episode 100, this conversation reflects on how far the hospitality industry has come and the challenges and opportunities that continue to shape it. With a global perspective and honest reflection, this episode explores where hospitality is heading next and what UK operators can learn from markets around the world. A fitting conversation to mark 100 episodes of Hospitality Talks.

Kitty Newman on the Less Healthy Food ad ban and what it means for Hospitality | Ep 14 Hospitality Talks

In this episode of Hospitality Talks, we’re joined by Kitty Newman, Founder of Trapeze Media, to unpack one of the biggest shifts facing hospitality marketing in 2026: the Less Healthy Food (LHF) advertising ban and HFSS legislation. From January 5th 2026, a total online ban on paid advertising featuring certain HFSS (High Fat, Salt and Sugar) products comes into force, and it’s set to significantly impact hospitality brands with 250+ employees. If you’re in hospitality, food retail, marketing or brand strategy, this episode's for you.

Éadaoin McDonagh on Building Timeless Hospitality Brands at White Rabbit Projects & Lina Stores | Ep 13 Hospitality Talks

In this episode, Katy Moses, MD at KAM, talks to Éadaoin McDonagh, COO of White Rabbit Projects and MD of Lina Stores, about building hospitality brands with longevity. From Lina Stores’ heritage and design-led approach to White Rabbit’s work incubating and scaling concepts, this episode explores how customer insight, authenticity and experience shape successful hospitality businesses.

Greg Sergeant on How Star Pubs Uses Insight to Drive Change | Ep 12 Hospitality Talks

In this episode, Katy Moses, MD at KAM, talks to Greg Sergeant, Customer Experience Manager at Star Pubs, about how Star is evolving its customer strategy, the power of industry benchmarking and why meaningful insight, not just data, drives real change.