Can there be a design of service?

Design Management, Design Thinking, Design Leadership

Interview with Professor Ralf Beuker, Dean, University of Applied Sciences, Münster, Germany following his keynote presentation at the Cambridge Academic Design Management Conference held at the Institute for Manufacturing, Cambridge in September 2011.

Service innovation: Competitive advantage through new business models

Leading industrialists from all over the World discuss how to improve competitiveness, create jobs and boost their respective economies through learning lessons from pooling the experiences of public and private sector enterprises. Interviews with prominent speakers from “The Cambridge Service Alliance Service Innovation: Competitive advantage through new business models” Conference (www.cambridgeservicealliance.org) can be heard in the podcast documentary.

Can there be a design of service?

Interview with Dirk Snelders of Eindhoven University of Technology, Department of Industrial Design, and Aalto University Helsinki, InternaConal Design Business Management following his keynote presentation at the Cambridge Academic Design Management Conference held at the Institute for Manufacturing, Cambridge in September 2011.

Strategy and Design

Interview with Jeanne Liedtka, Professor of Business Administration, Darden School of Business, on the topic of her keynote presentation on Strategy and Design at the Cambridge Academic Design Management Conference held at the Institute for Manufacturing, Cambridge in September 2011.

Mark Champkins - inventor extraordinaire

Mark Champkins,Inventor in Residence at the Science Museum in London, and a former British Inventor of the Year talks to the IfM about how his career has developed from a love of making things as a child to setting up his own company.