Virgin Atlantic: The Art of Service at 37,000 Feet

Virgin Atlantic: Crisis Management, Duty of Care & Global Disruption

What really happens behind the scenes when global disruption hits aviation Recorded at Virgin Atlantic HQ, Matthew Forbes sits down with Harry Conibear-Griffiths, Senior Manager of Business Resilience, to explore how one of the world’s leading airlines prepares for crises, protects travellers and responds to everything from cyber threats to major weather events. From emergency planning to operational resilience, this conversation offers a fascinating look into the systems and people keeping global travel moving safely.

Virgin Atlantic: The Art of Service at 37,000 Feet

Join Matthew Forbes at Virgin Atlantic HQ as he sits down with Flight Service Manager Simon Cowley for a behind-the-scenes look at what truly makes great service in the skies. From building a cabin crew “family” in just 30 minutes before take-off to reading the energy of an aircraft at 37,000 feet, Simon shares how Virgin Atlantic creates a travel experience that is calm, uplifting and stylish. The conversation explores the human side of flying, premium hospitality, accessible travel, loyalty, nervous flyers and the small details that turn a journey into a memorable experience. Along the way, Simon also shares stories from life in the air, his favourite routes, onboard secrets and what it really means to represent one of the world’s most iconic travel brands. A must-listen for frequent flyers, hospitality lovers and anyone fascinated by the art of service.

In Flight | Season One Trailer

Welcome to In Flight - a new business travel podcast by Wings Global Travel.  Every week, Matthew Forbes sits down with industry experts to discuss everything travel related. From tips on how to make sure your travel is enjoyed not endured, to the most topical issues in the industry If you travel for business, leisure or a bit of both, this is for you.