Xerox: Inside the Integrated Play with CEO Louie Pastor

Xerox: Inside the Integrated Play with CEO Louie Pastor

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, sits down with Louie Pastor, CEO of Xerox, for a special 100th episode discussion on leadership, transformation, and the future of the print industry. Louie reflects on his unconventional journey from corporate lawyer to Xerox CEO, sharing the leadership principles that have shaped his approach to driving change at one of the world’s most iconic technology brands. The conversation explores Xerox’s reinvention strategy, the role of acquisitions and services-led growth, the convergence of print, AI, and IT services, and how the company is helping customers build secure, intelligent, and automated workflows. Louie also discusses the opportunities and challenges facing the industry, Xerox’s vision for long-term growth, and why print remains a vital part of an increasingly connected, AI-enabled digital ecosystem. 🌐 Learn more about Xerox at: https://www.xerox.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:03 - Introduction to Louie 02:24 - Louie's leadership philosophy 04:35 - The next chapter for Xerox 08:09 - Xerox's brand perception 10:52 - Xerox's growth plans 13:53 - Lexmark's integration with Xerox 18:13 - How Xerox is differentiating from competition 20:37 - Xerox's refreshed brand identity 22:41 - How print is evolving with AI 24:40 - Closing

From friction to flow: rethinking IT's least favourite problem, with Mark Asbridge, MyQ

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift toward cloud-first strategies, and the need for streamlined, scalable print management solutions. Together, they examine how automation, centralised management, and improved user experiences can reduce IT burden, enhance security, and support hybrid working environments, while helping organisations modernise and future-proof their print infrastructure. Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

AI-driven and Secure Document Workflows for SMBs with Aurelio Maruggi from HP

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into how HP is evolving its office print strategy to meet the demands of hybrid work, heightened security risks, and increasing customer expectations. The discussion covers the role of AI in enhancing productivity and workflow automation, the importance of built-in security for small and mid-sized businesses, and how HP is innovating across its portfolio to deliver smarter, more resilient print experiences that support long-term business growth. 🌐 Learn more about HP at https://www.hp.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:05 - Aurelio's career history and role at HP 02:22 - How is HP turning document processes into a competitive advantage? 06:00 - What SMB tasks can AI streamline? 10:02 - How does HP make printers easier to deploy and manage remotely? 15:42 - What protections do HP’s newest devices provide? 21:48 - How do HP solution integrations help SMBs with end to end document flows? 25:35 - What setup improvements make the biggest difference in SMB environments? 27:17 - How is HP enabling the channel deliver outcomes for small businesses? 30:52 - What’s next from HP for SMB document workflows 32:53 - Closing Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

The AI Confidence Gap with Jason Court and Olivier Massonnat from Sharp Europe

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Jason Court and Olivier Massonnat from Sharp Europe to explore the concept of human-led AIoT and the next evolution of agentic AI. The discussion highlights how Sharp is integrating artificial intelligence with the Internet of Things to create smarter, more connected workplace solutions, as showcased at its recent Inspire Expo. Together, they examine how cloud connectivity, AI-driven automation, and unified cybersecurity are transforming print, IT services, and digital workplace environments. The conversation also focuses on how businesses can harness these innovations to navigate change with confidence, improve operational efficiency, and unlock new value through intelligent, connected technologies. 🌐 Learn more about Sharp at: https://www.sharp.eu/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:48 - Introduction to Jason and Olivier 01:20 - What is agentic AI? 02:38 - Combining physical, digital and AI 05:00 - Cloud Capture AI 09:25 - How Sharp is helping it's customers 12:07 - Assessing risks around AI 16:54 - Key use cases for businesses 19:11 - Integration across business operations 24:24 - How AI will impact MFPs 27:43 - The future of agentic AI 29:01 - Closing ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

EMEA launch of Unity and the local OpCo perspective with Kelly Woodfin and Rowan Jeffreys-Hoar from Ricoh UK

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape. 🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:43 - Kelly's career history and role at Ricoh 01:53 - Rowan's career history and role at Ricoh 03:01 - Intro to Ricoh Unity 06:03 - How client feedback shaped Ricoh Unity 08:14 - Why Ricoh Unity was developed 11:24 - Ricoh's shift from hardware to digital workplace services 13:01 - Why Ricoh Unity was launched now. 15:45 - Where is Ricoh Unity available? 19:13 - What does Ricoh Unity offer partners that they didn't have before? 22:39 - Partner feedback 26:11 - The future of Ricoh Unity 27:51 - The importance of data 30:52 - Success metrics for Ricoh Unity 34:57 - Three key takeaways 38:23 - Closing Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.