In the Spotlight - The Smart Connected Workplace Podcast with Quocirca
In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape. 🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:43 - Kelly's career history and role at Ricoh 01:53 - Rowan's career history and role at Ricoh 03:01 - Intro to Ricoh Unity 06:03 - How client feedback shaped Ricoh Unity 08:14 - Why Ricoh Unity was developed 11:24 - Ricoh's shift from hardware to digital workplace services 13:01 - Why Ricoh Unity was launched now. 15:45 - Where is Ricoh Unity available? 19:13 - What does Ricoh Unity offer partners that they didn't have before? 22:39 - Partner feedback 26:11 - The future of Ricoh Unity 27:51 - The importance of data 30:52 - Success metrics for Ricoh Unity 34:57 - Three key takeaways 38:23 - Closing Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.
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