Episode 24 - Service Cue, the first consultation tool to convert every client into a paying customer

Episode 24 - Service Cue, the first consultation tool to convert every client into a paying customer

Service Cue is the first Consultation and client care tool built for our industry. Shamara shares tips on how to set your business up for success to convert more consultations and drive growth in your beauty business.  You will want a pen and paper for this one. If you would like to learn more about Service Cue, go HERE. [https://links.ivorey.io/widget/bookings/discovery-call-scgroup] If you would like to sign up to Service Cue go HERE. [https://servicecue.com.au/register] Watch the Video HERE.  [https://youtu.be/ASD0t23zICA]

Episode 23 - October 1st Is Coming: The Payment Change That Will Impact Every Clinic

From October 1, a major change to payments in Australia is coming and it will impact every clinic. This is not just about removing card surcharges. This is about profit margins, pricing, client behaviour, and how money actually moves through your business. And right now, most clinics are not set up for it. In this episode, I sit down with Charles Rabbets, who has worked across EFTPOS and payments supporting over 500 hair and beauty businesses, to break down what is actually changing and what it means for you. We cover: • Where clinics are losing money right now • How client behaviour will shift • The hidden costs inside your systems • The frequent flyer and rewards issue • What you need to review before October, the questions to ask your providers • How to protect your margin without hurting the client experience The clinics that understand this early will stay in control. The ones that do not will feel it in their numbers. We're here to educate, support and help any way we can.  To get in contact with Charles to ask more visit his socials @charles_rabbets or email him at charles_rabbets@hotmail.com [charles_rabbets@hotmail.com].

Episode 22 - You Don’t Have a Client Problem. You Have a Consult Problem with Ashlin Smith

In this episode of Just a Beauty Therapist, I sit down with Ashlin Smith, beauty therapist, business owner, and founder of The Business of Skin. Ashlin is known for helping therapists and clinic owners master one of the most overlooked but business defining skills in our industry: the consultation. We take a deep dive into why consultations are the foundation of sustainable clinic growth, how shifting from information gathering to outcome led consults changes everything, and why clarity and structure before treatment even begins is the key to better compliance, stronger results, and long term client trust. We explore the most common mistakes that keep clinics reactive instead of intentional, what strong consultation frameworks create from a business perspective, and how confident communication transforms not only client outcomes but therapist belief in their own expertise. This conversation is for beauty therapists and clinic owners who know they deliver great treatments, but want clearer client journeys, stronger retention, and a consult process that finally supports the results they work so hard to achieve. If you want your consults to feel calm, confident, structured, and aligned with real outcomes, this episode is for you. @thebusinessofskin

Episode 21 - Part 2 - Laser Tattoo removal Series - The Truth About Laser Tattoo Removal Why Skill Alone Isn’t Enough - Jade Wignall

This is part two of our two-part laser tattoo removal series. In this episode of Just a Beauty Therapist, Shamara Jarrett sits down with Jade Wignall, owner of Westcoast Laser. Jade’s perspective is shaped by her experience working closely within the tattoo industry, giving her a uniquely informed understanding of ink, skin, and client expectations. That crossover between tattoo culture and laser removal is what makes this conversation particularly valuable. Rather than focusing on the technology alone, this episode explores what happens as a practitioner evolves when skill level increases, responsibility deepens, and the role shifts from simply performing treatments to exercising confidence, boundaries, and professional judgement. Together, Shamara and Jade unpack the realities of working in high-responsibility treatments, including expectation management, navigating complex client conversations, building self-trust, and understanding what true professional maturity looks like inside the treatment room. For therapists who have upskilled, aspire to work at a higher clinical level, or feel the growing weight of responsibility that comes with advanced modalities, this conversation offers an honest, grounded, and highly relatable perspective. If you have not yet listened to part one, we recommend starting there to understand the clinical foundations behind this discussion. Follow Jade Wignall and Westcoast Laser Instagram: @westcoastlaser Westcoast Laser | Tattoo Removal & Laser Facials Mandurah WA, Perth Laser technology referenced in this episode: Candela Pico Laser

Episode 20 - Part 1 - Laser Tattoo Removal Series with Kodie Turner | Laser Aesthetix

PART ONE of a Two Part Laser Tattoo Removal Series In this episode I sit down with Kodie Turner, laser tattoo removal specialist and owner of Laser Aesthetix, to break down what tattoo removal actually involves — beyond the machine, the settings, or the hype. This conversation is about the real foundations of laser tattoo removal: the science behind how ink is broken down, the training and certification therapists actually need, the risks that come with under-preparation, and the responsibility that comes with working at a medical-grade level. Kodie shares what therapists often underestimate when entering laser work, why tattoo removal is one of the most technical modalities in aesthetics, and what separates confident laser professionals from those who should not be treating yet. We also discuss business viability, client outcomes, and the honest realities of working in a high-risk, high-reward space. This episode is for therapists who are considering laser tattoo removal, want to understand what it really takes to do it properly, and need clarity before stepping into advanced laser work. @laseraesthetix