#20 - Time, Trust, and Technology: What If Finance Was Designed for Humans?

#20 - Time, Trust, and Technology: What If Finance Was Designed for Humans?

What does it really mean to design financial services around human values?  In this episode, hosts Zaliia Gindullina and Natalie Burke sit down with Stefan Moritz, Head of Innovation at Max Matthiessen, keynote speaker, and thought leader in service design, to explore how GenAI is reshaping the foundations of financial services. Together, they unpack three core themes:  How AI is changing our relationship with time,  What trust truly attaches to in an automated world, and  How institutions must redefine value beyond products and returns.  Stefan also tackles the tension between agency and personalisation, and shares one uncomfortable truth leaders need to accept in 2026. A thought-provoking conversation for anyone navigating the human side of financial innovation.

#19 - From Gratuity to Growth – Rethinking Pensions and Savings in the UAE

In this episode of Kidbrooke Insights, we explore one of the most important shifts happening across the UAE and the wider Middle East: the transition from traditional end-of-service benefits (EOSB) toward modern, long-term group pension and savings solutions. The UAE region is undergoing a pivotal reform moment. As employers move away from lump-sum gratuity payouts, insurers and financial institutions are now being asked to deliver sustainable, flexible retirement solutions that support long-term financial wellbeing, for both expat and local employees. To unpack the opportunities and challenges ahead, Natalie Burke [https://www.linkedin.com/in/natalie-burke-67322a29/] is joined by two industry experts: * Adil Saghir [https://www.linkedin.com/in/adil-saghir-mba-893804167/], Head of Savings & Pensions at HAYAH Insurance [https://hayah.com/] * Erik Brodin [https://www.linkedin.com/in/erik-brodin-3a57713/], Product Expert at Kidbrooke [https://kidbrooke.com/] Together, they break down what’s happening across group pensions in the UAE, from the impact of the EOSB reform to how digital tools and financial wellness initiatives are shaping engagement.  They also share real lessons from the field, along with how technology and analytics are helping insurers bring new solutions to market faster.  Whether you're an insurer, group benefits provider, policy maker, or HR leader, this episode offers practical insights into how the UAE’s pension landscape is evolving, and also what will distinguish the market leaders over the next 3–5 years. Resources & Links: To learn more about Kidbrooke, visit: https://kidbrooke.com [https://kidbrooke.com] To learn more about Hayah Insurance, visit: https://hayah.com [https://hayah.com/] Blog references:  Life by Kidbrooke: The Employee Benefits Platform for a Post-Gratuity World - Kidbrooke Blog [https://kidbrooke.com/blog/2025/09/11/life-by-kidbrooke-the-employee-benefits-platform-for-a-post-gratuity-world] Research Spotlight: The Digital Future of UAE Group Pensions After the End of Service Gratuity Reform - Kidbrooke Blog [https://kidbrooke.com/blog/2024/12/17/uae-life-insurance-and-group-pensions-seizing-opportunities-after-gratuity-reform] For inquiries: info@kidbrooke.com Subscribe to our newsletter [https://mailchi.mp/c1675e237e97/kidbrooke-sep25-highlights-101025] and follow us on LinkedIn [https://www.linkedin.com/company/3200720] to stay up to date with our latest research, podcasts, and product news.

#18_AI Meets Finance; How Kate by Kidbrooke is Redefining Automation

In this episode of Kidbrooke’s Insights Podcast, host Natalie Burke sits down with CEO Fredrik Davéus to explore Kate by Kidbrooke®, a GenAI-powered solution designed to support financial institutions beyond the chatbot hype. They unpack: * The story behind Kate and why it was built * How Kate combines generative AI with deterministic financial models for reliable automation * Use cases across compliance, client engagement, and advisor efficiency * What sets Kate apart in transparency, auditability, and back-office transformation * The realities of AI adoption in finance today, plus what’s on the horizon  Whether you're an innovator, advisor, or tech leader in financial services, this conversation is brimming with insights on the future of AI-powered decision support.  📘 Related case studies discussed/articles: Beyond Automation: AI in Financial Advice That Works With, Not Instead of, Your Advisors – Kidbrooke [https://kidbrooke.com/2025/04/23/beyond-automation-ai-in-financial-advice-that-works-with-not-instead-of-your-advisors/] Smarter AI Customer Support for Financial Services – Kidbrooke [https://kidbrooke.com/2025/05/06/smarter-ai-customer-support-for-financial-services/] Introducing Kate – Intelligent Financial Conversations Powered by KidbrookeONE  – Kidbrooke [https://kidbrooke.com/2025/03/25/introducing-kate-intelligent-financial-conversations-powered-by-kidbrookeone/]

#17_Adapting to Change: The 2025 Outlooks on AI, Transparency, and the Next Generation of Investors

We're back in action for episode 17 of the Kidbrooke Insights Podcast! 😊 Join Natalie and Zaliia as they unpack the key trends shaping the financial industry in 2025.  Starting with the ongoing geopolitical tensions, particularly between the US and China, driving global uncertainty and economic volatility. We explore the significant demographic changes; creating a higher demand for retirement planning, as well as emerging markets facing challenges around employment and financial inclusion. The conversation turns to AI’s growing role in wealth management, highlighting how generative AI and large language models (LLMs) are transforming client interactions through personalised, intuitive digital experiences. We look at the importance of structured financial models to ensure reliability, mitigate risks, and maintain client trust. Lastly, Natalie and Zaliia unpack Gen Z’s investment habits, their expectation for authenticity, digital-first experiences and the rising trend of “finfluencers”. We discuss the growing emphasis on transparency, especially for investors prioritising authentic ESG commitments. Tune in as Natalie and Zaliia discuss these fascinating shifts shaping the future of the financial industry.  Links: https://www.economist.com/the-world-ahead/2024/11/18/the-three-forces-that-will-shape-2025 [https://www.economist.com/the-world-ahead/2024/11/18/the-three-forces-that-will-shape-2025] https://www.forbes.com/councils/forbesbusinesscouncil/2024/10/21/wealth-management-trends-to-watch-in-2025/ [https://www.forbes.com/councils/forbesbusinesscouncil/2024/10/21/wealth-management-trends-to-watch-in-2025/]  https://www.mckinsey.com/mgi/our-research/dependency-and-depopulation-confronting-the-consequences-of-a-new-demographic-reality [https://www.mckinsey.com/mgi/our-research/dependency-and-depopulation-confronting-the-consequences-of-a-new-demographic-reality] https://kidbrooke.com/2024/12/12/navigating-the-promise-and-perils-of-generative-ai-in-wealth-management/ [https://kidbrooke.com/2024/12/12/navigating-the-promise-and-perils-of-generative-ai-in-wealth-management/] https://www.forbes.com/sites/kolawolesamueladebayo/2025/01/20/experts-predict-the-bubble-may-burst-for-ai-in-2025/ [https://www.forbes.com/sites/kolawolesamueladebayo/2025/01/20/experts-predict-the-bubble-may-burst-for-ai-in-2025/] https://www.thetimes.com/article/5614dab0-5632-11e9-a8f5-a9ee11ff7e6d [https://www.thetimes.com/article/5614dab0-5632-11e9-a8f5-a9ee11ff7e6d] https://www.economist.com/the-economist-explains/2023/06/21/how-esg-became-part-of-americas-culture-wars [https://www.economist.com/the-economist-explains/2023/06/21/how-esg-became-part-of-americas-culture-wars] https://kidbrooke.com/2024/09/20/fund-information-review-2024-sweden/ [https://kidbrooke.com/2024/09/20/fund-information-review-2024-sweden/] https://www.ey.com/en_pk/newsroom/2024/12/investors-shun-long-term-esg-rewards-in-quest-for-short-term-gains [https://www.ey.com/en_pk/newsroom/2024/12/investors-shun-long-term-esg-rewards-in-quest-for-short-term-gains]

#16_Achieving Data-Readiness: A Unified Approach to Sustainability and Analytics

In our latest episode, Edvard Sjögren, Head of Quantitative Analytics at Kidbrooke, dives into the emerging field of sustainability reporting and analytics. Learn how Kidbrooke is integrating ESG considerations into financial decision-making, helping clients to navigate the complexities of sustainability reporting and strategic planning. Key Topics include: * Data Management and Reporting: Understanding the impact of the Corporate Sustainability Reporting Directive (CSRD) and its challenges. * Economic Scenarios with Climate Scenarios: Progress and areas for improvement in managing and integrating sustainability data. * Portfolio Analytics and Sustainability Profiling: How to enable your clients to determine their customers’ attitudes to sustainability, and how Kidbrooke’s solutions aid companies in aligning with EU Taxonomy and the Sustainable Finance Disclosure Regulation (SFDR). * The Future of Sustainability in Economic Analysis: Balancing engagement and value in financial services. * Real-Life Applications: Successful implementation stories of Kidbrooke’s analytics suite. This episode is packed with insights on how advanced analytics and sustainability data can revolutionise financial services, ensuring transparency, accountability, and strategic alignment with environmental goals. Links: Episde 7: https://open.spotify.com/episode/3Cj7ALWEovzK5iyTTZDWHW?si=aafcc2bea4b84dd4 [https://open.spotify.com/episode/3Cj7ALWEovzK5iyTTZDWHW?si=aafcc2bea4b84dd4] EIOPA document referred to: https://www.eiopa.europa.eu/document/download/5af50854-02d9-4f74-b4fa-f0a1edea2a3e_en?filename=Guidance%20on%20the%20integration%20of%20customers%27%20sustainability%20preferences%20under%20IDD.pdf) [https://www.eiopa.europa.eu/document/download/5af50854-02d9-4f74-b4fa-f0a1edea2a3e_en?filename=Guidance%20on%20the%20integration%20of%20customers%27%20sustainability%20preferences%20under%20IDD.pdf) ]