Episode 61: Why They Aren’t Coming Back

Episode 61: Why They Aren’t Coming Back

In this episode, Amy is joined by fellow communications strategist John Gibbons to talk about the hidden friction points that quietly shape the visitor experience and often determine whether someone becomes a repeat visitor or a one-time guest. They dig into what museums can learn from the business world about retention, why small details matter more than you think, and how to create an experience that keeps people coming back (and bringing a friend). LINKS FROM THE EPISODE: * Find John on LinkedIn [https://www.linkedin.com/in/john-p-gibbons/] and follow Good Morning Cape Cod [https://www.instagram.com/good_morning_cape_cod/] on Instagram. * The Metropolitan Museum of Art [https://www.metmuseum.org/] * Louisa May Alcott’s Orchard House [https://louisamayalcott.org/] * Tenement Museum [https://www.tenement.org/] MORE FREE RESOURCES FOR MUSEUMS: * Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World [https://www.lovemymuseum.com/ebook] ebook * Museum Planning Calendar [https://www.lovemymuseum.com/calendar] * Museum Metrics Template [https://bit.ly/amysmuseummetrics] ABOUT THE HOST: Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call. [https://bit.ly/20wAK]

Episode 60: Let’s Get Ready for an Exhibit Opening

In this episode, Amy takes listeners "into the trenches" to share her step-by-step process for managing successful exhibit openings during busy seasons. She discusses the logistical "mayhem" of back-to-back launches and provides a practical checklist to ensure that museum exhibits receive the public and media attention they deserve. MORE FREE RESOURCES FOR MUSEUMS: * Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World [https://www.lovemymuseum.com/ebook] ebook * Museum Planning Calendar [https://www.lovemymuseum.com/calendar] * Museum Metrics Template [https://bit.ly/amysmuseummetrics] ABOUT THE HOST: Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call. [https://bit.ly/20wAK]

Episode 59: Using Disney’s 5 Keys to Transform Your Visitor Experience

In this episode, Amy is joined by Marketing Strategist Kira Pogge Brewka of Kira Pogge Creations [https://www.kirapogge.com/]. They talk about Disney’s 5 Keys of Customer Service and how they can transform your visitors’ experience with your museum. LINKS FROM THE EPISODE: * Join Kira on Substack [https://kirabrewka.substack.com/] * Listen to the Authentic Communicator Podcast [https://podcasts.apple.com/us/podcast/the-authentic-communicator/id1761657918] MORE FREE RESOURCES FOR MUSEUMS: * Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World [https://www.lovemymuseum.com/ebook] ebook * Museum Planning Calendar [https://www.lovemymuseum.com/calendar] * Museum Metrics Template [https://bit.ly/amysmuseummetrics] ABOUT THE HOST: Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call. [https://hello.amykehs.com/public/appointment-scheduler/60352d2d49777d770f638966/schedule]

Episode 58: Strategic Partnerships

Year three of the Love my Museum starts today! The podcast gets a makeover and Amy talks about strategic partnerships for your museum. LINKS FROM THE EPISODE: * Schedule a call with Amy. [https://hello.amykehs.com/public/appointment-scheduler/60352d2d49777d770f638966/schedule] MORE FREE RESOURCES FOR MUSEUMS: * Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World [https://www.lovemymuseum.com/ebook] ebook * Museum Planning Calendar [https://www.lovemymuseum.com/calendar] * Museum Metrics Template [https://bit.ly/amysmuseummetrics] ABOUT THE HOST: Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call. [https://hello.amykehs.com/public/appointment-scheduler/60352d2d49777d770f638966/schedule]

Episode 57: 2nd Anniversary Episode

In this special anniversary episode, Amy reflects on two years of the Love my Museum podcast. She shares what she’s learned from podcast analytics, highlights listener-favorite episodes, and offers a preview of what’s ahead in year three. LINKS FROM THE EPISODE: ***Love my Museum Podcast Listener Survey*** [https://forms.gle/QdcvWeicMwiwMD3z5] TOP 5 MOST-LISTENED-TO EPISODES THIS YEAR: 1. #5 — Episode 43: From Idea to Impact [https://www.lovemymuseum.com/podcast/from-idea-to-impact] 2. #4 — Episode 46: Museums in the Movies [https://www.lovemymuseum.com/podcast/museums-in-movies] 3. #3 — Episode 47: Your Digital Docent with Kathryn Jones [https://www.lovemymuseum.com/podcast/kathrynjones] 4. #2 — Episode 44: Growing Up a Museum Kid Featuring the Kehs Kids [https://www.lovemymuseum.com/podcast/kehs-kids] 5. #1 — Episode 27: Love and Loyalty: Creating Museum Visitor Love [https://www.lovemymuseum.com/podcast/loveandloyalty] Thank you to this year’s guests: 1. Kathryn Jones, Your Digital Docent [https://www.instagram.com/digitaldocent_] 2. Hannah Gaston, Small Museum Association [https://smallmuseum.org/] 3. Rebecca Schulman, Museum Questions Consulting [https://museumquestions.com/] 4. Lindsay Williams, Lindsay Williams Design [https://www.lindsaywilliamsdesign.com/] FREE RESOURCES FOR MUSEUMS [https://www.lovemymuseum.com/free] ABOUT THE HOST: Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call. [https://bit.ly/20wAK]