Inside AT&T's culture playbook with Keith Jackson

Inside AT&T's culture playbook with Keith Jackson

What happens when a high-stakes sales executive takes over the CHRO seat of a global enterprise? And how do you avoid the dreaded "manager tax" when scaling new HR technologies like AI? In this episode of the Love Your People Podcast, Keith Jackson, Chief Human Resources Officer for AT&T International, shares his unconventional journey from sales leadership into the world of human resources. Leading a massive footprint of 40,000 employees across more than 50 countries, Keith explores how putting a business operator's lens on HR can shatter organizational silos and drive tangible outcomes. Keith unpacks practical strategies and real-life examples of operational excellence. He introduces his 15-person "Tactical Employee Solutions Team" (TES) used to consult across HR boundaries, explains why a healthy leadership team requires an intentional blend of deep specialists and wide generalists, and issues a vital warning to HR leaders regarding the hidden administrative costs shifted onto frontline leaders—a phenomenon he calls the "Manager Tax." Whether you're a seasoned executive navigating a global workforce or a people leader looking to better align your strategies with business outcomes, this masterclass in operational HR will leave you inspired and equipped with actionable takeaways. 💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights [https://www.itagroup.com/insights] for insights and tools to grow as a people-first leader. Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes. Resources from this Episode * Learn more about AT&T International https://www.att.com/ [https://www.att.com/]  * Connect with Keith Jackson on LinkedIn https://www.linkedin.com/in/keith-jackson-att/ [https://www.linkedin.com/in/keith-jackson-att/]  * Inspirational quote referenced: "People respect what you expect when you inspect." — Harvey Mackay * Thank you to our community partner, SHRM Atlanta https://www.shrmatlanta.org/ [https://www.shrmatlanta.org/]  Credits * Theme Music 🎵DPMusic [https://www.pond5.com/artist/dpmusic] from Pond5.com * Produced by ChatWithLeadersMedia.com [https://chatwithleaders.com] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Practical Empathy at Scale with Holly Novak

How do you bridge the gap between high-tech fintech innovation and high-touch human connection at a scale of 7,000+ associates?  In this episode of the Love Your People Podcast, Holly Novak shares her journey of leading the "One Jack Henry" cultural transformation, exploring how putting people first can drive business success. Holly unpacks practical strategies and real-life examples that demonstrate how "Swarm Teams" and "The Jack Henry Way" create a consistent experience for both leaders and clients. Whether you're a seasoned leader or just starting your journey, this conversation will leave you inspired and equipped with actionable takeaways. 💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights [https://www.itagroup.com/insights] for insights and tools to grow as a people-first leader.    Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.   Resources from this Episode * Learn more about Jack Henry: https://www.jackhenry.com/ [https://www.jackhenry.com/]  * Connect with Holly Novak: [LinkedIn Profile Link]  * Explore Josh Bersin’s "Systemic HR" (Referenced by Holly):   Credits * Theme Music 🎵DPMusic from Pond5.com [http://pond5.com/] * Produced by ChatWithLeadersMedia.com [https://www.google.com/search?q=http://ChatWithLeadersMedia.com] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Mercedes-Benz’s workforce transformation: Reshape. Reskill. Recharge. with Lars Minns

How can you transform human potential into a genuine competitive advantage?  In this episode of the Love Your People Podcast, Lars Minns, CHRO of Mercedes-Benz USA, shares his journey of moving the HR function from a back-office support role to a strategic catalyst for business transformation. Lars unpacks the "Reshape, Reskill, Recharge" framework and explores how one of the world's most recognizable brands is navigating massive workforce shifts, including the integration of AI and the move to electric vehicles.  Whether you're a seasoned HR leader or a business executive, this conversation will leave you inspired to "hack" your benefits and map the moments that truly matter to your people.  💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights [https://www.itagroup.com/insights] for insights and tools to grow as a people-first leader. Resources from this Episode * Visit https://www.mbusa.com/en/home [https://www.mbusa.com/en/home]  * Learn more about SHRM-Atlanta at https://www.shrmatlanta.org/ [https://www.shrmatlanta.org/]  Credits * Theme Music 🎵DPMusic [https://www.pond5.com/artist/dpmusic] from Pond5.com * Produced by ChatWithLeadersMedia.com [https://chatwithleaders.com] Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Culture, recognition, results: Lessons from our CEO Brent Vander Waal

In this special episode of the Love Your People Podcast, Brent Vander Waal, President and CEO of ITA Group, joins host John Duisberg to pull back the curtain on how a 60-year-old agency walks the talk of its own "people first" philosophy. Brent shares his journey from Controller to CEO and unpacks the tangible strategies ITA Group uses to create a culture of ownership—including the unique "vesting vest" ceremony and a surprise company-wide bonus that reinforced their core values. He also discusses the evolution of HR into a strategic business partner and offers a grounded perspective on balancing Artificial Intelligence (AI) with Human Intelligence (HI). 💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights [https://www.itagroup.com/insights] for insights and tools to grow as a people-first leader. Resources from this Episode * Connect with Brent on LinkedIn: https://www.linkedin.com/in/brent-vander-waal-3438a59/ [https://www.linkedin.com/in/brent-vander-waal-3438a59/]  * Learn more about ITA Group: https://www.itagroup.com [https://www.itagroup.com]  Credits * Theme Music 🎵DPMusic [https://www.pond5.com/artist/dpmusic] from Pond5.com * Produced by ChatWithLeadersMedia.com [https://chatwithleaders.com] Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

What Great Workplaces Get Right

On today’s episode, John Duisberg sits down with Julian Lute, Insights and Innovation Strategist at Great Place to Work. Julian brings over 15 years of experience as an innovative operational leader and global trusted advisor, helping to connect the dots between superior business performance and a best-in-class employee experience. You’ll learn how to define and create a high-trust culture, the difference between a good workplace and a great one, and why investing in your people is the best strategy for sustainable business success. With his deep expertise in building high-performing, people-centric cultures, you won’t want to miss this episode with Julian Lute. Tune in now on your favorite podcast platform. 💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights [https://www.itagroup.com/insights] for insights and tools to grow as a people-first leader. Resources from this Episode * For additional resources and to learn more, visit https://www.greatplacetowork.com/ [https://www.greatplacetowork.com/]  * Follow Great Place to Work on LinkedIn at https://www.linkedin.com/company/great-place-to-work-us/ [https://www.linkedin.com/company/great-place-to-work-us/] * Follow Julian on LinkedIn at https://www.linkedin.com/in/julianlute/ [https://www.linkedin.com/in/julianlute/] Credits * Theme Music 🎵DPMusic [https://www.pond5.com/artist/dpmusic] from Pond5.com * Produced by ChatWithLeadersMedia.com [https://chatwithleaders.com] Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.