Management as a Liberal Art
This episode explores why manager engagement is a critical yet often overlooked driver of organizational success, as the host speaks with Christina Watt about her research on post-COVID practices across leading U.S. companies. Drawing on interviews with Fortune 100 and 500 organizations, they discuss how managers shape the majority of the employee experience, the growing pressures they face in hybrid work environments, and the gaps many organizations have in supporting them effectively. The conversation highlights key findings such as unclear ownership of manager programs, competing demands on managers’ time, and inconsistent development and communication systems, while also offering practical recommendations including structured engagement programs, clearer expectations, and better alignment between leadership behaviors and performance systems.
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