Designing in the Dark: A Project Manager’s Memoir of Building a Racial Reporting Hotline

From Paralysis to Policy: A Season in the Life of a Project Manager

What does a life-altering injury at the University of New Mexico have in common with navigating enterprise-level software implementation? More than you’d think. In this special season reflection, host Devon Williams traces his journey from student-athlete to certified PMP, weaving together the lessons learned across Episodes 2 through 7. This isn't just a technical deep dive into project charters and scope creep; it’s a masterclass in resilience. Devon explores the "human" side of the PMO: managing ambiguity during a global pandemic, building a racial incident reporting system from scratch, and the high-stakes negotiation of advocating for parental leave policy. Whether you're a seasoned PM or someone rebuilding your own "original plan," this episode offers a roadmap for building systems that matter when the conditions keep changing. * Episode 2: The Pivot – After a life-altering injury, Devon applies the project lifecycle—initiation, planning, and execution—to build a mentorship program for Black student-athletes, proving that the best projects often emerge from the wreckage of an original plan. * Episode 3: The Three Letters – A deep dive into the grueling journey of earning a PMP certification, demonstrating how treating personal goals like a high-stakes "game day" schedule can overcome life’s constant interruptions and shifting requirements. * Episode 4: Navigating the Unknown – When the pandemic forced community engagement to go digital, Devon learned that the best defense against executive pressure and "rapid-fire" questioning is a solid Project Charter and clear documentation. * Episode 5: Designing in the Dark – Faced with the ambiguous task of building a racial incident reporting "hotline," this episode highlights progressive elaboration: the art of building a solution while simultaneously discovering its requirements. * Episode 6: Alignment at Scale – An exploration of enterprise-level complexity where the lesson is clear: alignment isn't about reaching a 100-person agreement; it’s about establishing a shared, functional workflow between internal teams and external vendors. * Episode 7: Policy Over Preference – A personal masterclass in resource advocacy, where Devon uses documented policy and HR "receipts" to secure parental leave, proving that organizational rules protect you only if you know them better than your manager does.

Policy Over Preference: A Project Manager’s Memoir on Advocating for My Parental Leave

When Devon found out he was going to be a father, he did what any seasoned project manager would do — he reviewed the documentation. What he discovered was a major policy change granting 12 weeks of paid parental leave. What followed was unexpected pushback, resistance, and the uncomfortable reality of having to advocate for his own rights at work. In this episode of Memoirs of a Project Manager, Devon shares a deeply personal story about navigating policy, confronting dismissal, and using preparation and documentation to stand firm. This isn’t just a story about parental leave — it’s about knowing your rights, managing risk in your own life, and understanding that advocacy is not insubordination. If you’ve ever faced workplace resistance, uncertainty around policy, or subtle discrimination, this episode will equip you with practical tools and the confidence to stand on facts — not fear. You’ll walk away with: * A framework for advocating professionally and effectively * Why documentation is your strongest ally * How to navigate pushback without escalating emotion * A reminder that policy protects you — but only if you know it Because sometimes the most important project you’ll ever manage… is yourself.

A Memoir of Alignment: From Discovery to Implementation

What started as a small, well-intentioned project quickly grew into something much bigger. In this episode of Memoirs of Alignment, Devon Williams reflects on leading a university-wide implementation where executive vision, a brand-new Salesforce module, and an ambitious discovery effort collided. Through a massive discovery conference, cross-functional collaboration, and the challenge of aligning internal and vendor processes, this memoir explores what it really takes to move from uncertainty to shared understanding. This is a story about scope creep, emotional labor, and the hard work of alignment—before a single line of code is delivered. In this episode, you’ll hear about: * How “small” projects quietly become enterprise-wide initiatives * Navigating ambiguity when technology is new and assumptions are everywhere * Why discovery work is as much emotional as it is technical * Aligning vendor and internal processes during agile implementation * The power of narrowing scope and delivering in achievable increments If you’ve ever facilitated a meeting that wasn’t really about the agenda—or managed a project where clarity had to be built before progress—this episode is for you.

Designing in the Dark: A Project Manager’s Memoir of Building a Racial Reporting Hotline

What happens when the mission is clear—but the solution isn’t? In this episode of Memoirs of a Project Manager, Devon Williams reflects on leading a policy-mandated project to build a racial incident reporting hotline for New Mexico schools while navigating ambiguity, unfinished requirements, and real human impact. In this episode, you’ll learn: * How to move a project forward when requirements aren’t fully defined * Why iterative planning and prototyping matter in high-stakes work * How to navigate vendor relationships when clarity is still emerging * What “progressive elaboration” looks like in real life—not the textbook * How to design systems responsibly when people, not metrics, are at the center This memoir bridges real-world experience with core PMP concepts like progressive elaboration and risk management—offering practical insight for project managers, PMP candidates, and anyone building something meaningful under uncertainty.

Navigating the Unknown: A Pandemic Project Memoir

What happens when project management theory collides head-on with real-world chaos? In this episode of Clairvoyance: Memoirs of a Project Manager, Devon Williams takes you back to the early days of the pandemic—when “External Environmental Factors” stopped being textbook bullet points and became lived reality. As lockdowns reshaped how communities connected, a simple question turned into a high-stakes project: How do you support the Black community during a crisis when you can’t even be in the same room? What began as an idea for a podcast quickly evolved into a lesson in uncertainty, leadership transitions, unclear scope, and the pressure to “just get things done.” Through tense meetings, shifting expectations, and unexpected personal growth, Devon shares how initiation documents, realistic scoping, and resource management became the difference between burnout and impact. This micro-memoir bridges lived experience with PMBOK principles—covering: * Navigating External Environmental Factors with agility * The difference between hiring people and truly resourcing a project * Avoiding scope creep through MVP thinking * Why Project Charters and Business Cases matter before things go sideways Whether you’re a PMP candidate, a practicing project manager, or someone leading through uncertainty, this episode offers practical lessons learned in the trenches—so you don’t have to learn them the hard way. 🎙️ Tune in, reflect, and bring your own story of navigating the unknown. Stay on track, stay on budget, and I’ll see you in the next chapter.