When Compassion is Missing

Comfort Zones Won’t Save the Healthcare Industry

In this special episode, Peter is joined by longtime colleague Dr. Patrick Runnels to share the story behind Intersection: A Conference to Transform Healthcare, taking place in Cleveland, OH, from September 22 to 24, 2025. Designed as more than just another healthcare conference. Intersection is a space for humility, curiosity, and bold conversations. A place where healthcare leaders can share what’s working (and what’s not), challenge the status quo, and commit to the long game of transformation. With keynote speakers, thought-provoking panels, and intimate breakout sessions, the agenda is designed to spark genuine dialogue and lasting change. If you believe healthcare needs more than incremental improvement—it needs elevation—this is your moment. Learn more and register here. https://whova.com/web/GDBh2z2kjahuUuKUU0BkgybhKW79W%4050Yr7%40TiAEqtE%3D/ Use promo code: micromoments for 50% off registration through August 19, 2025.

When Compassion is Missing

In this episode I'm joined by Dr. Kimberly McBennett to explore a different kind of harm in healthcare, one we rarely talk about, but patients never forget. We have built systems to track medical errors but where are the systems to track compassion gaps? These are the moments when care becomes mechanical, when pain is overlooked, and when patients feel unseen. This may not show up on the chart but leaves lasting impressions. Together, we reflect on how compassion can't be left to chance. It must be a part of how we design deliver, and measure care. Because the secret to great care is love, and love begins with understanding.

What Matters Most: Unburdening Care with Purpose and Precision

In this episode, I sit down with returning guest Jennifer Gonzalez, a brilliant leader helping us to face one of healthcares toughest challenges: reducing costs and waste without compromising caregiver experience or patient outcomes. We walk through a simple yet profound framework, Jennifer introduced. Stop. Automate. Shift. Protect. It starts by asking what can we remove, not just what we can add. From eliminating hundreds of documentation policies, to introducing remote nursing and smart insulin technologies, this is about freeing up what only humans can do: connect, heal and care. True transformation begins not with more complexity but with the courage to simplify thoughtfully, safely and together.

Move to Heal: The Power of Mobility in Healing

What if one of the most powerful forms of healing is something simple and often overlooked? In this episode, Peter is joined by Julia Skarbinski and Karen Bitzer to discuss Move to Heal, a transformative program across University Hospitals that puts mobility at the center of patient recovery. They explore why movement is medicine, how it prevents harm, and how teams come together across disciplines and departments, to bring this program to life.

Technology that Listens: Vitalchat and the Future of Care

In this episode, Peter sits down with Alan Pitt, co-founder and Chief Strategy Officer of Vitalchat, to explore how rethinking hospital room technology can restore what matters most. Connection, communication, and trust. Alan shares how Vitalchat is working to redesign the hospital environment to reduce isolation, support clinical teams, and bring safety and joy back to the work of caregivers. From virtual nursing mentorship to family centered video access, the conversation dives into how human centered design can improve outcomes. Peter and Alan also explore how true innovation isn't built for people, it's built with them.