MSKMag OutLoud
Chewy and Jim are back - the lads were evaporating during the recording this month as the weather matched their opinions for heat… Chewy and Jim is best watched in full via the video above (so you can watch them melt in real time) or you can listen on the usual podcast players. In this recording, Chewy and Jim cover consultations from good to bad and their experiences sitting on both sides. “You can be as good medically or with your assessment as you want, but if you can’t guide the consultation and keep the patient on board and engaged, they’re going to leave unhappy and not getting what they want out of it.” - Jim It’s a real skill to run an effective consultation and this becomes really challenging in situations of complexity or system restrictions (lack of time). Unfortunately when this skill is lacking or not applied, the whole thing falls apart and people leave disappointed and frustrated. Chewy and Jim describe stark contrasts between well run and poorly run consultations and it makes a huge difference to the experience. “The actual technical aspect of conducting a consultation is a really overlooked skill.” - Jim Chewy and Jim get into a discussion about the variables that go into this particular skill and it is not just experience. Appropriate feedback mechanisms, training, and practice are all of vital importance to develop the ability to run the consultation effectively AND sensitively. Without appropriate challenge for poor practice and ongoing complacency that this is not a skill that requires development, variation in practice widens and can cause significant problems for those people attempting to navigate the health systems they require. “Variation in care standards can be refined. It shouldn’t just be accepted that sometimes you get the biscuit muncher and sometimes you get the brilliant clinician.” - Chewy This is a really difficult skill to improve and we will never master it fully; different components of it require work for individuals, Chewy for example never shuts up and Jim can’t wait to end every conversation as quickly as possible… Embracing your own individuality but holding it to within appropriate professional boundaries is the balance to aim for. Never go full Chew! Jim points out that the likely training method for working on this skill is roleplay and that induces massive cringe responses in most but it is an absolute necessity in order to receive instant peer feedback and implement improvements outside of the clinic room that you can take with you. Embrace it and leave your cringe at the door: improvements in this skillset will help every aspect of the clinical consultation including the outcomes. Chewy and Jim are nothing if not desperate for these rants to be clinically applicable tomorrow… Dos and Don’ts for consultations: * Introduce yourself and explain your role/Don’t leave patients guessing who you are. * Set expectations early. * Guide the conversation without being rude/Don’t interrupt abruptly. * Don’t start the consultation distracted or disengaged. Would Chew Rather speak only in technical jargon or only in complete lay language? The answer will likely surprise you… Let us know your answer. If you have any ‘Would Chew Rather?’ or ‘Who Are Chew?’ questions put them in the comments or email them to us mskmag@physio-matters.com This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit mskmag.substack.com/subscribe [https://mskmag.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_2]
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