Office Hours with Angelique and Toby
In this episode, Angelique and Toby share the real-world challenges of managing a rapidly growing practice, including scheduling, client communication, and insurance strategies. The discussion provides practical tips for handling peaks and valleys in client volume while maintaining quality care and clinical efficiency. Key topics: Navigating peaks: how to allocate slots for emergent and ongoing care Strategies for managing scheduling and cancellations Transitioning to all-cash practices and insurance considerations Building a reliable referral and network system Recognizing practice peak signs and when to expand staffing Timestamps: 00:00 - Introduction: managing rapid practice growth 00:40 - Approaching full booking and scheduling challenges 01:44 - Communicating capacity limits with patients 02:41 - Recognizing whether current growth is a peak or a new normal 03:24 - The importance of leaving buffer slots for emergencies 03:54 - Strategies to control new patient intake and manage demand 04:21 - Transitioning to cash-only or insurance models and leveraging staff 05:18 - Building a referral network for urgent patient needs 05:44 - Tips for delaying new patient appointments to create breathing room 06:03 - Preparing for potential patient demands for specific treatments 06:33 - When to consider going all cash and expanding staff 07:07 - Identifying when your practice has passed the peak 07:40 - Long-term patterns of practice growth and patient re-engagement 08:13 - The impact of delivering excellent results on word-of-mouth 09:26 - Managing cancellations and patient respect for your time 10:09 - Using waitlist systems effectively 11:36 - The value of human office management vs AI automation 12:00 - Staying calm during peaks and valleys in practice volume 12:30 - The likelihood of peaks becoming the new normal 13:12 - Valuing health services and patient willingness to pay 13:41 - Comparing costs and value of biomedical treatments vs alternative care 14:10 - Closing thoughts: riding out growth cycles together Resources & Links: Jane Scheduling Software — for appointment management and waitlist features
25 episodios
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