Paying for Lot Damage: What We Did, What You Think We Did, and What We Didn’t

Maybe That Crazy Ole Lady Wasn’t Crazy After All

What starts as a $29.95 tire repair before 8 a.m. turns into a story that sticks with you for years. Recorded from the perspective of someone who’s spent hundreds of days on service drives across the country, this episode dives into the strange, funny, and sometimes unbelievable reality of what actually ends up on our roads — and eventually, in our tires. From South Florida service lounges to four-lane intersections littered with “greatest hits” like nails, bolts, bumper covers, windshield wipers, ladders (always ladders), and even a screwdriver woven through a tire like it had a personal vendetta, this episode explores road hazard through real stories, sharp observation, and a little hard-earned humor. Along the way, one early-morning customer rant raises a bigger question:  Is road damage really about bad driving… or just bad luck, physics, traffic patterns, and living in Broward or Miami-Dade? This episode is part story, part industry insight, part public service announcement — with a reminder to buy road hazard, slow down at intersections, and maybe be a little kinder to the service advisors who didn’t put that object in the road…

Welcome to On The Drive and 2026 - Go Volunteer - The Life You Save May Be Your Own.

CARES stands for Community, Animals, and Reefs through Education and Support Service isn’t just cars, it’s people. Service isn’t just people, it’s every living thing. Everything alive starts with water. Because love has legs, wings, and sometimes scales. Because CARES isn’t just what we do — CARES is who we are. Welcome to On The Drive CARES — where service moves beyond the drive and into the world. On The Drive Solutions exists to support dealerships, vendors, and teams — while also protecting the places and the heartbeat of what protects and enlightens us. Because the work we do, the businesses we build, and the systems we rely on all touch people, animals, and the world around us.  Sea Turtle Rescue & Rehab Center – Surf City, NC Rescuing, rehabilitating, and releasing injured and sick sea turtles back into the wild through education, medical care, and conservation efforts. Adopt a Cat Foundation – Palm Beach County Palm Beach County’s only no-kill, all-feline rescue, providing lifelong care, adoption, and medical support for cats in need. Good Karma Pet Rescue – Broward / Fort Lauderdale A foster-based rescue saving dogs and cats from high-kill shelters and giving them a second chance at life through adoption and education. Peggy Adams Animal Rescue League – Palm Beach One of Florida’s largest animal welfare organizations, providing shelter, medical care, adoption, and humane education for animals in crisis. 4KIDS – Florida Supporting children in foster care and families in crisis through safe housing, mentoring, education, and community-based care. South Florida Wildlife Center Rescuing, rehabilitating, and releasing injured native wildlife while educating the community on coexistence and conservation. Youth Environmental Alliance (YEA!) Empowering young leaders through hands-on environmental education focused on conservation, sustainability, and protecting our waterways.

Paying for Lot Damage: What We Did, What You Think We Did, and What We Didn’t

Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t.  In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs.  This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops.

Mastering Meaningful Connections with Linda Barnette

She’s back again—and this time, I’m learning directly from the master. In this episode, Linda Barnette shares her powerful approach to building genuine connections, not just introductions. Linda reminds us that real success begins when we take the time to learn about others, understand their needs, and move forward with a true intention to help. When your starting point is generosity, the return is always greater than what you give. We also dive into a common pitfall in networking: when people view an introduction as a guarantee that you’ll do the heavy lifting for them. Linda shows us how to maintain healthy boundaries, stay authentic, and still lead with service. This episode is an inspiring reminder that making meaningful connections isn’t a tactic—it’s a mindset. And when you adopt it, opportunities, relationships, and success have a way of finding their way back to you. Tune in, take notes, and get ready to elevate the way you connect with the world around you.

Eddie Has Left the Building — The Story Isn't Over… It Just Got Interesting. Drop the Mic.

Eddie Campbell has been woven into the automotive world for decades. Most of those years were spent where he belonged — in service — the heart of the dealership. That’s where “Eddie in Service” was born, built on his servant’s heart and his natural instinct to help people, not for show, but because it’s who he is. Whether he was leading advisors, lifting up techs, or — in these last few months — stepping into the role of General Manager, Eddie did what Eddie always does: He built teams. He inspired people. And he created winners. Under his leadership, his store rose to #1 in sales, #1 in customer satisfaction, and #1 in tire sales. Eddie didn’t give orders — he gave direction. He didn’t demand success — he developed it. But there was something else brewing along the way…  A spark that became a passion.  A passion that became a talent.  A talent that became a spotlight. Social media. What started as a creative outlet quickly transformed into a superpower. Conference by conference, video by video, Eddie discovered a new voice — and the industry noticed. He showcased his people, celebrated his store, and put real customers, real stories, and real results front and center. Now, Eddie Campbell has officially left the building.  But not the industry. He’s launching his own company — Eddie in Service Social Media — a full-force creative engine built to shine a light on dealerships, service teams, and customer experiences across Texas. If you’re lucky enough to live in Texas — or even border the great state — give Eddie a call.  He’ll put your service department in the spotlight, keep your customers engaged, and make your team proud every single day. The story isn’t over. It just got interesting.  Drop the mic. eddieinservice.com 940-867-1692 eddie@eddieinservice.com