Powering Human Care

RX for Success: Enhancing Patient Experience in a Changing World (with Press Ganey and Yale New Haven Health)

50 min · 5 de feb de 2025
portada del episodio RX for Success: Enhancing Patient Experience in a Changing World (with Press Ganey and Yale New Haven Health)

Descripción

In this episode, we explore how hospitals and health systems are adapting to recent changes in HCAHPS scoring. Our guests, Jodie Cunningham from Press Ganey and Tina Bennett from Yale New Haven Health discuss the impact of these shifts on patient experience strategies, the creative approaches being used, and the importance of collaboration across the healthcare industry. We also highlight how real-time feedback, service recovery, and innovative training methods are improving patient care. Tune in for insights on how hospitals are evolving to meet new standards while maintaining a compassionate approach to patient experience.

Comentarios

0

Sé la primera persona en comentar

¡Regístrate ahora y forma parte de la comunidad de Powering Human Care!

Prueba gratis

Empieza 7 días de prueba

$99 / mes después de la prueba. · Cancela cuando quieras.

  • Podcasts solo en Podimo
  • 20 horas de audiolibros al mes
  • Podcast gratuitos

Todos los episodios

18 episodios

episode Vibrant Minds, Thriving Lives (with Sarah Hoit, Chair of Social Impact Partners) artwork

Vibrant Minds, Thriving Lives (with Sarah Hoit, Chair of Social Impact Partners)

In this powerful episode, host David Gillan is joined by Sarah Hoit—social impact tech CEO, founder of Social Impact Partners, and passionate brain health advocate—to explore the urgent global crisis of brain health, including Alzheimer’s, dementia, and mental health. Sparked by her husband’s early-onset Alzheimer’s diagnosis, Sarah shares her deeply personal journey and the innovative movement it inspired across healthcare, technology, and food systems. Together, they dive into the science of epigenetics, the growing "food as medicine" movement, and the profound impact of lifestyle factors like nutrition, sleep, exercise, and social connection on brain health and longevity. From AI-powered wellness plans to neuroprotective diets and global innovation competitions, learn how partnerships with organizations like Sodexo are leading change and empowering healthier communities. This episode is both a source of hope and a call to action—for individuals, employers, and the healthcare system—to embrace holistic well-being and reimagine the future of brain health, starting today.

14 de abr de 202538 min
episode Healthcare Sustainability: Reducing Costs and Environmental Impact artwork

Healthcare Sustainability: Reducing Costs and Environmental Impact

In this episode, we explore the intersection of sustainability and healthcare, focusing on how health systems can address environmental impacts while maintaining financial viability. Dr. Gregg Furie outlines strategies such as energy conservation, reducing supply chain emissions, and eliminating low-value care to lower costs and carbon footprints. We discuss the shift towards reusable products, collaborative supplier engagement, and initiatives like the Cool Food Pledge to reduce food waste and emissions. Highlighting practical steps, Dr. Furie emphasizes aligning sustainability efforts with healthcare's ultimate mission: improving human health. Tune in for insights into creating a more efficient, eco-friendly healthcare system.

10 de dic de 202436 min
episode Social Impact: Scalable Solutions for Our Employees and Community artwork

Social Impact: Scalable Solutions for Our Employees and Community

We're back with Season 3. In this episode, David Gillan is joined by Esezele Payne, Atrium Health Vice President, and Donald Jonas, Vice President of Social Impact with Advocate Health. The conversation explores their organization's efforts to address social determinants of health, such as food insecurity, housing, and digital access, particularly for their employees. Esezele and Don discuss the success they've had in implementing innovative programs to support both their staff and the broader community. They highlight initiatives like creating affordable housing, addressing food insecurity, and supporting employment through community investments and partnerships - including practical solutions for smaller organizations.

20 de ago de 202448 min
episode Brain Health: Innovative Support for Seniors artwork

Brain Health: Innovative Support for Seniors

In this unique episode, David Gillan and his guests Todd Andrews and Sue Paul dive deep into the innovative approaches to brain health and wellness at Asbury Communities. They discuss the importance of whole-person well-being, the concept of brain health as a preventative measure, and how their programs stand out in the senior living industry. Todd and Sue share insights into their pioneering initiatives, including dual-task exercises and cognitive stimulation activities like boxing and rock climbing. Learn about the challenges and successes of implementing these programs, the role of brain health coaches, and the impactful stories of residents embracing these new opportunities to enhance their quality of life. Whether you're concerned about your cognitive future or interested in cutting-edge senior care practices, this episode is packed with valuable information and inspiring narratives.

12 de jun de 202446 min