Powering Human Care
In this episode, we explore how hospitals and health systems are adapting to recent changes in HCAHPS scoring. Our guests, Jodie Cunningham from Press Ganey and Tina Bennett from Yale New Haven Health discuss the impact of these shifts on patient experience strategies, the creative approaches being used, and the importance of collaboration across the healthcare industry. We also highlight how real-time feedback, service recovery, and innovative training methods are improving patient care. Tune in for insights on how hospitals are evolving to meet new standards while maintaining a compassionate approach to patient experience.
18 episodios
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