Winning with Customer Service: How to Retain Clients for Life w/ Scott Golmic

The Power of Community: Lessons From 23 Years in Real Estate Photography w/ Vince Collura

This episode of the PropMedia Podcast features a discussion with industry veteran Vince Collura on leadership, community-building, and the future of real estate media. **Featured Guests:**   * **Vince Collura**: A veteran with over 23 years of experience in the industry, having held leadership roles at Gotham Photo Company, VHT, Matterport, and Co-Star. He is currently the founder of a unique photography collective.   * **Matty & Moses**: Co-founders of Pixlmob and PropMedia, and hosts of the PropMedia Podcast. **Key Discussion Points:**   * **Building a Community-Centric Business**: Vince explains his transition from running large-scale corporate networks to founding a "collective" based on transparency and community. He emphasizes that despite using contractors, fostering a culture of peer review and shared expertise lifts the quality for everyone.   * **Lessons from Industry Titans**: Reflections on his time at VHT and Matterport, including the importance of representing talent at the executive level and understanding that clients are loyal to people, not just brands.   * **The Role of AI and Automation**: A deep dive into how AI should be used as a "force multiplier" for quality rather than just a tool for commoditization. Vince shares his stance on maintaining human artistic influence in photography and video while leveraging automation for administrative tasks.   * **Market Bifurcation**: Why the real estate media market is splitting between low-cost "commodity" services and high-end "bespoke" creators, and why top-tier agents will always value quality and reliability over pure speed.   * **Truth in Media**: The responsibility of content creators to provide "truth in media" amidst a surge in deceptive AI capabilities and new disclosure legislation. **Connect with Vince:**   * **Instagram**: @thecollective_re ### Chapter Markers   * **00:00 - Introduction and New York Roots**     The conversation begins with personal reflections on living in New York and the unique community response to major events like 9/11 and the 2003 blackout.   * **04:43 - Defining the "Collective" Business Model**     Vince explains the structure of his new venture, describing it as a network centered around transparency and community rather than a traditional corporate hierarchy.   * **10:34 - Influencing Quality Without Corporate Control**     A discussion on how to maintain high standards with independent contractors by using influence, peer reviews, and shared artistic vision instead of strict employee mandates.   * **16:42 - Lessons from Industry Titans (VHT & Matterport)**     Vince reflects on his time at VHT, emphasizing the importance of representing talent at the executive level and understanding that clients are loyal to people, not brands.   * **22:37 - The Pitfalls of Over-Commoditization**     A look at how seeking the lowest cost and highest speed can compromise the quality of media and why top-tier agents value consistency over "Uber with a camera".   * **26:34 - AI as a Force Multiplier**     Vince shares his philosophy on automation: using it to remove administrative "grind work" while keeping human eyes on the creative and artistic aspects of photography.   * **31:47 - Market Bifurcation and the Future of Real Estate Media**     An analysis of how the market is splitting between low-cost commodity services and bespoke creators, and why high-performing agents continue to plan ahead for quality marketing.   * **36:53 - Image-to-Video and "Truth in Media"**     The guests discuss the rise of AI-generated video from stills and the increasing responsibility of content creators to maintain truth and transparency amidst deceptive technology.   * **47:20 - Reflecting on Decades of Industry Evolution**     Vince looks back at 23 years of hype cycles, from the transition of film to digital to the current AI boom, and why it remains an exciting time for small content creators.   * **51:38 - Conclusion and Where to Follow**     Closing remarks and information on how to connect with Vince and the Collective online.

Winning with Customer Service: How to Retain Clients for Life w/ Scott Golmic

In this episode of the PropMedia Podcast, hosts Matty and Moses sit down with Scott Golmic, owner of The Real Estateographers in northeastern Florida. Scott shares his journey from professional sports broadcasting and running an ice cream shop to scaling a massive real estate media empire with a team of nearly 10 photographers. Key Discussion Points: * Operationalizing for Scale: Scott discusses the critical hire of an operations and client success manager that allowed him to step back from daily scheduling and communication. * The Operator to Owner Shift: Insights into transitioning from being involved in every "balloon in the air" to focusing on high-level vision, culture building, and brokerage relationships. * Building a Client Training Center: How Scott uses short, "bite-sized" educational videos to onboard new clients and photographers, saving hours of time and building brand trust. * Exceptional Customer Service: Why "great" customer service is the ultimate retention tool, even when the media itself is already solid. * Strategic Growth: Scott’s "just start" philosophy for referral programs and why speed often beats perfection in a growing business. * Bridging the Knowledge Gap: Providing unexpected value by teaching realtors basic technical skills, like how to post Instagram Reels or offering MLS upload services. About the Guest: Scott Golmic runs The Real Estateographers, a distributed team serving several counties in Florida. His background includes shooting for NFL Films and the Pittsburgh Steelers, as well as entrepreneurial ventures in the insurance and food service industries. Follow Scott Golmic: * Website: The Real Estateographers [https://www.google.com/url?source=gmail&sa=E&q=https://www.therealestateographers.com/] * Instagram: @therealestateographers [https://www.google.com/url?source=gmail&sa=E&q=https://www.instagram.com/therealestateographers/]

Multiverse of Media: Operations, Scaling, and Service Models - Part 2

In this second installment of our "Multiverse of Media" series, Matty and Moses dive deep into the operational engine required to scale a real estate media business. Drawing from their experience building international software companies like Pixlmob and PropMedia, they translate high-level business lessons back to the local photography level. In this episode, we discuss: * Recruiting at Scale: Why you need to stop hiring just who you know (family and friends) and start leveraging the broader internet to find elite talent. * The "Core Number": Identifying the one metric that actually moves the needle for your specific business model, whether it’s shoot efficiency or agent recruitment. * High-End vs. High-Volume Operations: A look at two different paths—Moses’s "Middle America" 2,500-shoots-per-year model focused on efficiency, and Matty’s "Luxury Miami" agency focused on bespoke $5,000+ videos. * The Power of Delegation: How to use fractional experts, virtual assistants, and management layers to reclaim your time and achieve true business freedom. * Retention Economics: Why real estate media is one of the most scalable production businesses due to "sticky" customers and natural viral referrals from social-networking agents. * Services & Streamlining: Deciding between a "Five Guys" limited menu of core services versus a high-touch creative agency model. Whether you are a solo shooter hitting a growth ceiling or an aspiring agency owner, this episode provides a roadmap for building a business that protects your values and your sanity. Connect with us: Build your free profile at PropMedia.com or streamline your post-production at Pixlmob.com! Subscribe for weekly interviews with industry-leading photographers, tech innovators, and real estate experts.

Copyright Infringement: Protecting Your Property Media Business w/ Dan Desouza

In this episode of the PropMedia Podcast, hosts Matty and Moses sit down with Daniel DeSouza, an attorney at Copycat Legal, to demystify the complex world of copyright law for photographers. Daniel explains the fundamental principles of ownership, starting from the moment a shutter clicks, and how real estate photographers can protect their intellectual property from common infringements. Learn about the significant financial stakes involved, including statutory damages that can reach up to $150,000 per image for willful violations. From the tactical benefits of registering with the U.S. Copyright Office to navigating the "innocent infringer" defense, Daniel provides a clear roadmap for turning stolen work into a protected business asset. Chapter Markers: 00:00 - Welcome to the Prop Media Podcast Matty and Moses introduce today's guest, attorney Daniel DeSouza, to discuss copyright law.5 00:42 - Copyright Infringement 101 An explanation of the basics: who owns a photo by default and what legally constitutes infringement.6 02:33 - Common Real Estate Infringement Scenarios A look at typical situations where agents pull photos from the MLS for their own listings or personal branding without permission.7 04:16 - Why Real Estate Infringement is So Common Despite widespread industry education, many agents ignore copyright rules due to laziness or a rush to get a listing to market.8 07:16 - Defining Intellectual Property and Art Daniel breaks down copyright as an original expression of an idea, even in "unlikely" subjects like a bathroom photo.9 10:54 - The Role of Specialized Law Firms How firms specializing in copyright enforcement typically operate on a contingency basis, meaning the photographer pays nothing unless there is a recovery.10 12:50 - Intermission: Like, Subscribe, and Share The hosts encourage listeners to support the podcast and share this episode to help educate the industry.11 14:06 - Understanding Statutory Damages A breakdown of potential payouts, ranging from $750 to $30,000—and up to $150,000 for willful infringement.3 18:03 - Overcoming the Fear of Pursuing Claims Addressing the hesitation photographers feel about being "blacklisted" and why enforcing rights is a valid business decision.12 22:51 - Innocent vs. Willful Infringement How damages are affected when an agent mistakenly believes they have permission to use a photo.13 27:58 - The Importance of Registration Why registering photos with the U.S. Copyright Office is the most vital step in gaining legal leverage.14 30:56 - Timelines and Deadlines for Registration Understanding the three-month publication rule and the three-year statute of limitations for discovery of infringement.15 40:32 - Managing Rights with Employees and Contractors How to ensure a business retains ownership through written work-for-hire agreements.16 41:38 - Edited Photos and Derivative Works Clarifying who owns the copyright when photos are sent to third-party editors or composited.17 45:57 - Next Steps if You Find an Infringement Practical advice on what to do when you discover your work is being used without permission.18 48:54 - Closing Remarks and Contact Information You can learn more about CopyCat Legal by visiting their website at www.copycatlegal.com. Subscribe & Follow: If you enjoyed this episode, please like, subscribe, and hit the bell for weekly updates on all things property media.

Multiverse of Media: If We Started Over from Scratch - Part 1

What We’d Do Differently Starting a Media Company Today In this episode of the Prop Media podcast, co-founders Matty and Moses take a deep dive into the "multiverse of madness," reflecting on their journey with North 7th and Pixlmob to discuss how they would approach starting a property media company from scratch today. With the experience of scaling a software platform into over 150 countries, they brainstorm two distinct paths: a high-volume scaling model and a bespoke luxury agency. Key Topics Discussed: * Strategic Business Models: Choosing between a volume-based production model geared toward stability and a high-end luxury model focusing on travel and multi-thousand dollar shoots. * The Power of Location: How choosing the right market—like moving to high-turnover, high-price-point areas such as Florida—can dramatically impact a company's revenue potential. * Lean Startup Costs: Why you don't need $20,000 to start; the hosts argue for keeping initial gear light—starting with as little as $1,500 to $2,000—and focusing on immediate revenue. * Targeted Lead Generation: Using data to stack-rank the top agents in your market and building relationships through "warm intros" rather than cold calls. * Operations & Tech: Selecting an off-the-shelf operating system versus building bespoke delivery platforms for luxury clients. * Creative Growth Hacks: The "car wash" mentality of selling to those already invested in media and the benefits of partnering with realtors to leverage their existing connections. Whether you are just picking up your first camera or managing a growing team, this episode provides a strategic roadmap for navigating the property media industry in its current state. Subscribe & Follow: If you enjoyed this episode, please like, subscribe, and hit the bell for weekly updates on all things property media.