Building a Human-Centric Call Center: Insights from David Powers

How to create psychological safety in Manufacturing with Dr. Angela J Buckley (Optimized Edition)

I had the honor of connecting with Dr. Angela J Buckley. She is a proven LTD executive specializing in transforming workplaces, building high trust teams by 30% or more.  In Part 1 of the episode we discuss how to empower and create employee safety. Listen to this if you want to transform your culture into one where every employee — even the quiet ones — feels safe to speak, innovate, and stay. Whether you lead in manufacturing or service, these insights translate directly to retention and trust. Connect with Angela on social media and her website: Linkedin: Connect with Dr. Angela J Buckley on LinkedIn [https://www.linkedin.com/in/angelabuckley/] Website: Angela's Website [https://www.strengthinnature.com/] Episode edited by: Cmrnymedia@gmail.com [Cmrnymedia@gmail.com] Timestamps: [00:01:20] Employee motivation and turnover. [00:07:23] Fair wages and employee satisfaction. [00:10:13] Creating psychological safety at work. [00:15:16] Safety app for workplace hazards. [00:19:09] Crowd sourcing safety concerns. [00:21:03] Importance of Listening for Trust. This episode was optimized by PryceUp Media — where podcasts become business assets. Learn how we transform conversations into conversion-ready storytelling. © 2025 PryceUp Media / Stacey Pryce. All rights reserved.

Transforming Customer Experience with David Powers (Part 2)

In this compelling episode, I continue my enlightening conversation with David Powers, the visionary VP of CX at Rooter Hero Plumbing and Air. This is part 2 of our discussion, and it's brimming with insights that could revolutionize your approach to customer experience and leadership.   Find David online via Linkedin: https://www.linkedin.com/in/davidjpowers2/ [https://www.linkedin.com/in/davidjpowers2/] Follow me on LinkedIn: https://www.linkedin.com/in/pryceonpurpose/ [https://www.linkedin.com/in/pryceonpurpose/] Episode edited by: Cmrnymedia@gmail.com [Cmrnymedia@gmail.com] © 2025 PryceUp Media / Stacey Pryce. All rights reserved.

Building a Human-Centric Call Center: Insights from David Powers

In this episode of Pryce on Purpose, I had the pleasure of speaking with David Powers, the Contact Center Manager and Social Media Director for Rooter Hero Plumbing & Air. David shared his extensive experience in the call center industry, which spans over 23 years, starting from his first job at 17. We delved into his journey, discussing the various roles he's held and the unique insights he's gained along the way. David emphasized the importance of treating employees like humans and fostering a positive work environment. He shared his hiring philosophy, focusing on attitude and effort rather than just experience. This approach has significantly contributed to his call center's low turnover rate of about 10-12%, a stark contrast to the industry norm. We also explored the impact of the COVID-19 pandemic on call centers. David highlighted how his team successfully transitioned to remote work, leveraging tools like Discord to maintain communication and team spirit. His innovative approach, including book clubs and continuous personal and professional development, has kept his team engaged and motivated. David's passion for creating a human-centric work environment and his dedication to employee and customer experience truly stood out. His philosophy, "EX equals CX squared," underscores the belief that a positive employee experience directly translates to an exceptional customer experience. Tune in to hear more about David's journey, his insights on leadership, and how he's built a thriving call center culture at Rooter Hero Plumbing & Air.   Find David online: David Powers LinkedIn [https://www.linkedin.com/in/davidjpowers2/] Episode edited by: Cmrnymedia@gmail.com [Cmrnymedia@gmail.com] © 2025 PryceUp Media / Stacey Pryce. All rights reserved.

Psychological Safety in the Workplace Part 2 with Dr. Angela J Buckley

Welcome to part two of my discussion with Dr. Angela J Buckley! We delved into the intricacies of creating psychological safety, and the challenges women face in male-dominated industries. Dr. Buckley emphasized the significance of gratitude in the workplace and how it can be measured and cultivated to improve employee engagement and productivity. We discussed the pervasive issue of toxic work environments, characterized by a lack of psychological safety and fear of retaliation. Angela highlighted the importance of executive leadership in driving cultural change and the need for organizations to genuinely commit to their values. One of the most striking parts of our conversation was Angela's experience with the lack of women's restrooms in various workplaces, underscoring the ongoing challenges women face in traditionally male-dominated fields. She also shared practical strategies for improving meeting efficiency and punctuality, which can significantly enhance overall productivity. This episode is packed with valuable insights and actionable advice for anyone looking to foster a more inclusive and effective workplace. Tune in to learn more about how you can create a culture of gratitude and drive meaningful change in your organization.   Connect with Angela on social media and her website: Linkedin: https://www.linkedin.com/in/angelabuckley/ Website: https://www.strengthinnature.com/ Episode edited by: Cmrnymedia@gmail.com [Cmrnymedia@gmail.com] © 2025 PryceUp Media / Stacey Pryce. All rights reserved.

The Sound of Safety: Dr. Angela J. Buckley on Music, Leadership, and Employee Engagement

I had the honor of connecting with Dr. Angela J Buckley. She is a proven LTD executive specializing in transforming workplaces, building high trust teams by 30% or more. She continuously empowers leaders to create thriving cultures.  In Part 1 of the episode we discuss how to empower and create employee safety, how the Alphorn came into her life and what she studied to get her doctorate while going through a relationship change and raising her son.  Listen to this is you're interested in such a unique instrument, if you're looking to create space for silent employees and really aid your business thrive whether its in manufacturing or other sectors.  Connect with Angela on social media and her website: Linkedin: https://www.linkedin.com/in/angelabuckley/ [https://www.linkedin.com/in/angelabuckley/] Website: https://www.strengthinnature.com/ [https://www.strengthinnature.com/] Episode edited by: Cmrnymedia@gmail.com [Cmrnymedia@gmail.com] © 2025 PryceUp Media / Stacey Pryce. All rights reserved.