030 - What You Really Need to Fix When "the Light Don't Work!"

034 - Somebody's Watching You!

Have you ever stopped to realize that someone is always watching you? As a leader, your words, actions, and even subtle habits are constantly observed—and often imitated. In this episode of PX Multifamily, Mary Gwyn dives into the powerful ripple effect of leadership, especially in the context of student housing management. Mary reminds us that leadership isn’t just about making decisions—it’s about modeling behaviors that others will follow. From showing respect to young adults, to owning mistakes with humility, she highlights how leaders shape the next generation of professionals. Whether you’re leading a team or mentoring individuals, this episode will challenge you to reflect: is what people see in you what you want them to emulate? What’s Covered in This Episode: Why does every action you take as a leader shape those who follow you? What lessons do students and young professionals learn from leadership examples? The behaviors of leaders are mirrored, creating lasting professional habits. How can authenticity, humility, and respect strengthen your leadership impact? 🎧 Listen now to discover how your leadership presence shapes the future of those watching you! 💡 Enjoyed this episode? Subscribe to PX Multifamily for more insights on leadership, mentorship, and business growth. Don’t forget to leave a review and share this episode with someone who inspires your leadership journey! 👉 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional hosting podcasts on all the industry hot topics! 🌐 Visit www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders! #LeadershipMatters #AuthenticLeadership #StudentHousing #Mentorship #BusinessBehavior #PXMultifamily

033 - Tips to Get the Role You Want!

Looking for a new role can be exciting—and intimidating. In this episode of PX Multifamily, Mary Gwyn equips job seekers with practical, no-nonsense strategies to stand out in today’s competitive job market. From crafting a resume that highlights your accomplishments to presenting job transitions in a positive light, Mary shares actionable tips that can make the difference between getting overlooked and getting hired. Drawing from her experience in property management and hiring, Mary breaks down what employers look for, the red flags that can cost you an interview, and how to present yourself as a strong, stable, and accomplished candidate. Whether you’re actively job hunting or just preparing for your next big opportunity, this episode will help you position yourself for success. What’s Covered in This Episode: Why can job history make or break your chances before the interview? What should your resume highlight to stand out from the competition? The best resumes showcase accomplishments, not just job duties. How can you present job transitions in a way that builds trust? 🎧 Tune in now to learn how to craft a compelling resume, ace your interview prep, and land the job you want! 💡 Loved this episode? Subscribe to PX Multifamily for more insider insights on career growth, leadership, and industry expertise. Don’t forget to leave a review and share this episode with someone looking to level up their career! 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! #CareerAdvice #JobSearchTips #ResumeWriting #InterviewPreparation #PropertyManagement #PXMultifamily

032 - Listen...You Might Learn Something

What if the next big idea for your business didn’t come from your desk, but from a conversation with a client? In this insightful episode of PX Multifamily, Mary Gwyn reveals how client relationships can be a goldmine for innovation. From sparking fresh marketing strategies to refining daily operations, she shows why listening—and being open-minded—is a must for any leader who wants to grow. Mary also shares why something as simple as workplace cleanliness can send a powerful message about professionalism, team pride, and customer care. Using examples from the multifamily industry—including the often-overlooked golf carts—she paints a picture of how attention to detail impacts both employee satisfaction and client trust. What’s Covered in This Episode: Why should client conversations be your secret weapon for business growth? What role does cleanliness play in shaping professional impressions? The best marketing strategies can often be adapted and improved from client feedback. How can open-minded listening unlock creativity and stronger client relationships? 💡 Enjoyed this episode? Subscribe to PX Multifamily for more practical insights on leadership, customer engagement, and business excellence. Don’t forget to leave a review and share it with your network! 🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics! 🌐 Visit www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders! #ClientRelationships #BusinessGrowth #MarketingStrategies #WorkplaceCleanliness #PXMultifamily

031 - 4 Extra Effort Tips for Conflict Resolution

Let’s face it—conflict happens. Whether it’s a resident complaint, a service delay, or a miscommunication, what you do next can make all the difference. In this quick and powerful episode, Mary Gwyn goes beyond the basics of conflict resolution to share four “extra effort” tips that lead to faster fixes and happier customers. These aren’t your standard customer service strategies. These are practical, thoughtful actions you can take to turn tension into trust and frustration into loyalty. If you’ve ever wondered how to truly stand out in customer care, this episode is your step-by-step guide. In This Episode, We Cover: Why does the extra effort in conflict resolution lead to longer-lasting customer satisfaction? What small actions can de-escalate issues and make customers feel genuinely heard? The follow-up is just as important as the first response in creating resolution. How can quick responses, empathy, and options improve every customer interaction? 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! 🎧 Hit play now and discover how a little extra care can turn conflict into connection—and complaints into confidence. #ConflictResolution #CustomerExperience #PXMultifamily #EmpathyInAction #ServiceMatters #FollowUpIsKey #ResidentCare #ComplaintHandling #CustomerSatisfaction #ExtraEffortTips 👉 Listen today and start building stronger relationships through smarter, more compassionate conflict resolution!

030 - What You Really Need to Fix When "the Light Don't Work!"

When residents submit their own work orders through a portal, it seems efficient—until maintenance shows up with no clue what’s actually wrong. In this practical and forward-thinking episode, Mary Gwyn tackles the growing challenge of incomplete service requests and shares how a few smart office practices can transform the maintenance experience for both teams and residents. From training office staff to ask better questions, to improving communication before the toolbox even comes out, this episode is packed with tips that save time, cut costs, and improve satisfaction. If you’re ready to make your maintenance process work smarter, not harder—this is your 10-minute blueprint. In This Episode, We Cover: Why do resident-submitted work orders often lead to confusion and wasted time for maintenance teams? What office team training strategies can clarify issues before a tech even arrives? The solution to better service starts with better communication and smarter processes. How can pre-dispatch calls and basic troubleshooting reduce delays and frustration for everyone? 🎧 Tune in now and learn how to turn maintenance chaos into maintenance clarity—starting at the front office! 👉 Listen today and discover how a few simple shifts can create smoother, smarter service for your community. 🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics! 🌐 Visit www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders! #MaintenanceMatters #ResidentExperience #ServiceEfficiency #WorkOrderSolutions #PXMultifamily #CommunicationIsKey #TeamTraining #PropertyManagementTips #MultifamilyInnovation