"The Second Service" Theory and How It Changed My Salons and Spas

The Client Complaint IS the Curriculum

In this week's episode of Running a Little Late, host, Jena Berenberg explores how great businesses handle client complaints, what not to do, what to do and how you handle client complaints give people the first impression of your business. If you're ready to strategize how to handle complaints in your business or working with your team on taking more ownership, set up a complimentary clarity call [https://www.kinfolkrising.com/booking-calendar/1-1-clarity-call?referral=service_list_widget] with Jena or visit her website [www.kinfolkrising.com] to explore more. Jena recommends Boulevard [https://try.joinblvd.com/kinfolkrising] as the best business management software you can use to scale your salon or spa and manage your clients. Visit their site, schedule a demo and learn how BLVD can help your business today. Running a Little Late will be taking a two week break and will be back with its next episode on May 12th 2026.

Why You Aren't Retaining Your Staff

In this week's episode of Running a Little Late, host, Jena Berenberg explores reasons that you might have a high turnover in your salon, spa or beauty business. She explores several considerations to ensure your business is attracting and retaining the right employees. For more support in this specific work in your business, visit Jena's consulting and coaching website, Kinfolk Rising [www.kinfolkrising.com] and set up a complimentary clarity call [https://www.kinfolkrising.com/booking-calendar/1-1-clarity-call?referral=service_list_widget] to explore how the right support might be just what your business needs to thrive. If you are exploring options for the right booking software fit for your salon, spa, or wellness business, Jena recommends BLVD [https://try.joinblvd.com/kinfolkrising] as the one stop business management stop for all things operations and booking. Schedule your complimentary demo today.

The Most Important 5-Minutes Of Your Day

In this week's episode of Running a Little Late, host Jena Berenberg discusses what she believes is arguably the most important five minutes of any salon and spa owner's day. To purchase the thumb ball she mentioned in today's episode, visit this link. [https://amzn.to/4syAdzj] To schedule a free clarity call with Jena to explore how to implement some of these frameworks into your business, visit this link. [https://www.kinfolkrising.com/booking-calendar/1-1-clarity-call?referral=service_list_widget]

Preparing For An Exit

In this week's episode of Running a Little Late, host, Jena Berenberg talks about how to prepare for an exit out of your salon, what it takes to make your salon or spa appealing to a prospective buyer and the things that you should get into place now before even considering a sale. She builds on her articles in American Salon [https://www.americansalon.com/view-my-chair/what-nobody-tells-you-about-selling-your-salon] and Salon Today [https://www.salontoday.com/1096589/what-selling-my-salon-taught-me-about-leadership-and-sustainability]where she discusses the emotional aftermath of what happens after you sell your business. To inquire more about Jena's work as a salon and spa leadership strategist and consultant, visit her website here. [http://www.kinfolkrising.com] To explore Jena's work as a salon and spa business broker with Salonspa Connection [www.salonspaconnection.com], set up a clarity call [https://www.kinfolkrising.com/booking-calendar/1-1-clarity-call?referral=service_list_widget] with her to explore next steps. To explore the business management software Jena recommends to all of her clients, visit BLVD [https://try.joinblvd.com/kinfolkrising]here.

"The Second Service" Theory and How It Changed My Salons and Spas

In this episode of Running a Little Late, Host, Jena Berenberg draws on her viral theory, "The Second Service." Most people in the salon and spa industry think they are providing just one service. They are wrong. There are always two. Tune into the episode to hear about the second service. After you finish the episode, if you'd like to continue your work regarding "The Second Service" theory, grab Jena's FREE self guided business audit. [www.kinfolkrising.com/free-business-audit] Lastly, if you're needing to improve your sleep and start running your business while being well rested, check out Promeed's Silk Sheet Sets [https://www.awin1.com/cread.php?awinmid=100833&awinaffid=2778236&campaign=&ued=https%3A%2F%2Fpromeed.com%2Fpages%2Fpure-mulberry-silk-outlet-products-big-deal] and use code PM20 through April 10th 2026.