#7 - Exploring Radical Customer Obsession

#9 - Building a Thriving Local Economy

Renée Chaplin, VP of APAC at Constant Contact, interviews Matt Constance, Councillor, City of Moreton Bay. In this episode: • Discover how City of Moreton Bay is championing small business growth and local economic development • Learn practical ways to engage customers and keep them coming back • See how integrating marketing and finance tools drives real business impact • Find out how one extra sale a week can boost profitability and strengthen the local economy Gain access to Xero and Constant Contact FREE for 6 months with the City of Moreton Bay Business Boost Tech Essentials Program. Places are limited; terms apply. Check your eligibility: https://www.constantcontact.com/partner-offer/city-of-moreton-bay https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbEp1RzNjRkk1eFQ4WDgyamJ1U2R6OUNCSFhzUXxBQ3Jtc0tsWFdwMURhN2FaeE44SWpSRFNSMTNKUDdWU1l0VzZRZDVuLWNSbFF1ckJPa1RzaDRVQjFwSm80QVRDX3NxdFhYd3JCZVdVT3FSb0VQYkFBTzBvdHVoWHMzVGxJUVh2eGJ2WHVDX0loZDBNUDdPSWpDWQ&q=https%3A%2F%2Fwww.constantcontact.com%2Fau&v=TfZiB8I4rVw

#8 - Growth Marketing for Real Estate

Renée Chaplin, VP of APAC at Constant Contact, interviews Antonia Mercorella, CEO of Real Estate Institute of Queensland (REIQ). In this episode: * Discover how REIQ has transformed over the past decade to better serve the community * Learn about the changes to the Continuing Professional Development (CPD) model for agents in 2025 * Explore the critical role of personalised client communication to elevate trust and engagement in today’s housing market * Find out how top-performing agents are leveraging tech, social media, and hyper-local branding  Learn more: https://www.constantcontact.com/au [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbEp1RzNjRkk1eFQ4WDgyamJ1U2R6OUNCSFhzUXxBQ3Jtc0tsWFdwMURhN2FaeE44SWpSRFNSMTNKUDdWU1l0VzZRZDVuLWNSbFF1ckJPa1RzaDRVQjFwSm80QVRDX3NxdFhYd3JCZVdVT3FSb0VQYkFBTzBvdHVoWHMzVGxJUVh2eGJ2WHVDX0loZDBNUDdPSWpDWQ&q=https%3A%2F%2Fwww.constantcontact.com%2Fau&v=TfZiB8I4rVw]

#7 - Exploring Radical Customer Obsession

Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert. In this episode: * Why customer experience is a game-changer for small business * Where to start: Easy ways to introduce CX into your business today * How AI is reshaping customer expectations (and how to stay ahead) * Tips for getting your team on board with delivering standout service * CX success stories and lessons from Amanda’s latest book * Why milestone marketing and partnerships are key to long-term loyalty Learn more: https://www.constantcontact.com/au [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbEp1RzNjRkk1eFQ4WDgyamJ1U2R6OUNCSFhzUXxBQ3Jtc0tsWFdwMURhN2FaeE44SWpSRFNSMTNKUDdWU1l0VzZRZDVuLWNSbFF1ckJPa1RzaDRVQjFwSm80QVRDX3NxdFhYd3JCZVdVT3FSb0VQYkFBTzBvdHVoWHMzVGxJUVh2eGJ2WHVDX0loZDBNUDdPSWpDWQ&q=https%3A%2F%2Fwww.constantcontact.com%2Fau&v=TfZiB8I4rVw]

#6 - Australian Small Biz Outlook

Renée Chaplin, VP of APAC at Constant Contact, interviews Dominique Lamb,  Queensland Small Business Commissioner. In this episode: * How the Queensland Small Business Commissioner (QSBC) supports small and family businesses * The top challenges facing small businesses right now, from financial stress to marketing struggles * Actionable strategies for managing cash flow, identifying your target audience, and driving sustainable growth * Why investing in your people is key to long-term success * Dominique’s insights on business planning, resilience, and creating exceptional customer experiences Learn more: https://www.constantcontact.com/au [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVZ0VUo5dWtmZW56ZXcyMlNNUll4U1dOVE82d3xBQ3Jtc0trMjh0NF9qb0lkWEVrS01JWVFMaDFFTU0xZDFzcWtuWDZ0SUlSTjZLZGNTTU16MDIxaDJ2cDUzVDRGSEdhWlRyOUgwcks3Qk9fc1NTM3ZJem96LXIyR2pWMFpmc0U0c2JZNnFtQkU5V0pYU2RrSjhLbw&q=https%3A%2F%2Fwww.constantcontact.com%2Fau&v=TjvVVqgLHqI]

#5 - The Franchise Growth Formula

Renée Chaplin, VP of APAC at Constant Contact, interviews Jason Gehrke, Director of the Franchise Advisory Centre.  In this episode: * What the recent changes to Australia’s Franchising Code of Conduct mean for the industry * How these updates impact both new and existing franchisees * Franchise marketing and customer service strategies that actually move the needle * How smart use of data can drive franchise growth and better decision-making * Tips for attracting quality franchise candidates — and building long-term relationships * Stories from Jason's 30+ years’ experience in the franchise sector and what fuels his passion for franchising and supporting others in the space Learn more: https://www.constantcontact.com/au [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVZ0VUo5dWtmZW56ZXcyMlNNUll4U1dOVE82d3xBQ3Jtc0trMjh0NF9qb0lkWEVrS01JWVFMaDFFTU0xZDFzcWtuWDZ0SUlSTjZLZGNTTU16MDIxaDJ2cDUzVDRGSEdhWlRyOUgwcks3Qk9fc1NTM3ZJem96LXIyR2pWMFpmc0U0c2JZNnFtQkU5V0pYU2RrSjhLbw&q=https%3A%2F%2Fwww.constantcontact.com%2Fau&v=TjvVVqgLHqI]