Customer Service - 5 Steps to Winning at Customer Service

3 Steps to Stop Micromanaging

What does the idea of micromanaging mean to you? A business owner or team leader hovering over your shoulder, making sure you're doing everything exactly as prescribed? Rember the days of helicopter parents? Kinda the same idea. At first glance it may appear as a labor-intensive way to ensure that no mistakes are made ... that results are duplicatable. But as we will talk about today, micromanaging really does more damage than it does save you from mistakes. So we're gonna talk about why we do it; we're gonna talk about some of the unintended consequences of micromanaging and then 3 steps that can put us on track to replace micromanaging with something better.

3 Tips to Find, Engage and Retain the Work Force You Desire - Part 2

Of all the things my clients seem to have in common, the sometimes desparate search for young new talent to hire appears front and center. Today we're going to look at some new, possibly non-traditional places to look for our next potential new hires. We're also going to talk about what these talented young people might be looking for in a desirable work environment. Thinking about hiring in the near future? Check out this episode and episode #6 to help you focus your efforts. Let's get started.

3 Tips to Find, Engage and Retain the Work Force You Desire - Part 1

The most recent US Chamber of Commerce data says we have 9.8 million job openings and only 5.9 million unemployeed workers. So even if everyone who wants a job got one, we'd still have about 4 million open jobs. The bottom line in that there aren't enough workers to go around. Our purpose today is NOT to find someone or something to blame or even figure out how or why this happened. This is the hand we are dealt, so let's focus on how to work with it.

Customer Service - 5 Steps to Winning at Customer Service

Probably the most important piece of this whole thing is to make sure you have a Customer Service Process in place. It doesn't have to be fancy or expensive. You don't even have to start with a budget for Customer Service. As one of my mentors told me, "Start small ... get fancy later." The point is to create a process that makes your clients and customers feel heard, understood and appreciated every time they engage with you, your team and your reputation out in the world.

If You Want Time Management to Work ... Do This First

Quite often my clients say to me, "Ruth, why don't time management systems work? I've tried sooo many things and none of them seem to work for me." Well, what I know is that in order for Time Management Strategies to work for anyone, you first need to set yourself up for success. We can't take a wonderful time management strategy and drop it into the center of the chaos of our businesses and expect things to go well. Today we'll talk about what you can do to set yourself up to succeed in all things Time Management. Grab your earbuds, find your favorite bev and a comfortable place to be for a few minutes and let's get started.