Effective communication between sales and ops with Cristy Ballard

Working together to drive your community to 100% w/ Mary Bennett and Megan Novak

Two all-star sales leaders, one mission in serving families. Mary Bennett and Megan Novak of the Arbor Company sit down to discuss their efforts to drive their community to 100% occupancy with a waiting list. They offer a unique perspective of being an extension to the care team, working well together as a two-person sales team, and how to work through a crisis.  https://www.linkedin.com/in/mary-bennett-988825170/ Megan Novak: https://www.linkedin.com/in/megan-novak-13842671/

Effective communication between sales and ops with Cristy Ballard

Some can talk about it, others can do it.  Sales and operations… we’ve talked about it before and we’ll continue to break down the stigma of working cohesively as a team.  The results? 21 consecutive straight months of positive net gain, increased NOI, and happy ownership groups.  Listen to the passion of Cristy Ballard, SVP of Sales and Marketing for Solstice Senior Living, talking about how opening up the lines of communication and being vulnerable has unlocked unreal results for her communities.  Also, If you’re at Argentum, be sure to attend her panel Monday at 3:15 as she talks about the Women in Leadership program on how they are closing the gender gap in business!

Creating community partnerships w/ Elizabeth Dodd

Elizabeth Dodd is the AVP of Sales/Marketing for Allegro Living. She shares the creative ways she and the Allegro teams are creating community partnerships with local universities and doctors. One, in particular, is focused on Cognitive Stimulation Therapy and the results are worth listening to! Learn more about cognitive stimulation therapy here: https://otservices.wustl.edu/items/cognitive-stimulation-therapy/ Connect with Elizabeth here: https://www.linkedin.com/in/elizabethgrindstaffdodd/ Email Elizabeth here with questions: edodd@allegroliving.com

2022 Year In Review w/ Maggie Seybold, VP of Customer Insights (WelcomeHome)

Our conversation covers the 2022 Year in Review report that was aggregated by the team at WelcomeHome. We cover industry occupancy, activities of top sales/marketing directors, best lead sources by the length of stay, and more. You can download the full report here: https://info.welcomehomesoftware.com/yearinreview Connect with Maggie here: https://www.linkedin.com/in/maggie-seybold-5bb415126/

Fighting against mediocrity w/ Melisa Jones-Knight

It's easy to get complacent and fall in the trap of telling yourself "this is the way that it's always been done". Our industry is moving forward because of leaders like Melisa Jones-Knight; she is fighting for her team to not stay complacent, and not only that, empowering her team to have levels of accountability and standards.  Creating company sales culture (the mythical beast we'll talk about in a later episode), year-long messaging campaigns yield strong referrals, and much more in this episode.  Connect with Melisa here: https://www.linkedin.com/in/melisa-jones-knight-301b5a203/ Listen to more episodes of the 100 Club Podcast here: https://anchor.fm/michael-moye1