The Real Cost of Running Service Calls Without a System

The Real Cost of Running Service Calls Without a System

Two techs. Same house. Same problem. Two completely different prices. That gap is the most expensive problem in your business, and most owners have never put a number on it. In a six-tech shop, it's $600,000 a year. Here's the part that's hard to hear: it's not your techs. They're good people doing their best. But without a consistent system, their best looks different on every call, and you're leaving money on the table every time someone different shows up. Todd Liles and Alan O'Neill walk through the exact, repeatable process Service Excellence has trained on thousands of home service companies, the one that turns every call into a consistent, profitable experience. It's not a script. And process doesn't replace talent. It multiplies it. You'll learn: -The $600K consistency gap hiding in your average ticket -Why scripts fail and a framework wins -The full PRESS PLAY system, start to finish -Why four options closes more than three or five -The four anxieties every customer has before you say a word 🔗 Get the $97 diagnostic + training: https://servextra.com/diagnostic-checklist 🔧 See how Service Excellence helps contractors grow: https://www.servextra.com/get-started/ 🎧 Listen on the go: Spotify: https://open.spotify.com/show/2ovHcon0dZEgamxFOdzDFO Apple Podcasts: https://podcasts.apple.com/us/podcast/the-%24100-million-mindset/id1803514821 All episodes: https://www.toddliles.com/mindset The $100 Million Mindset is hosted by Todd Liles and Alan O'Neill. Pull your average ticket by tech this week, find the gap, and run one 15-minute role play. Then share this with an owner whose team is all over the place. #HomeServiceBusiness #ContractorTraining #HVAC #Plumbing #ServiceExcellence

Your Business Will Never Outgrow You (Until You Fix This)

The trucks roll. The revenue's there. But you keep hitting the same wall and sliding back. You blame the market, your people, the economy. It's none of those. Your company cannot grow bigger than your capacity to lead it. And right now, that capacity is the ceiling. Todd Liles and Alan O'Neill break down John Maxwell's Law of the Lid and name the five lids that trap owners at every level, from the owner-operator who can't get out of the truck to the leader who runs every decision through themselves. They run a live role play through every excuse owners make, and hand you the exact assessment to find out which lid is yours, and how to lift it. You'll learn: * The five lids: perfectionist, field player, decision hub, time trap, management gap * Why 80% of the execution should be done by others, but 100% of accountability is yours * The one question that stops your team from calling you for every answer * Why the skills that built your business are the same ones capping it * How to score your leadership capacity across six categories Take the leadership assessment and get the show notes: https://www.toddliles.com/mindset [https://www.toddliles.com/mindset] Listen and subscribe: Spotify: https://open.spotify.com/show/2ovHcon0dZEgamxFOdzDFO [https://open.spotify.com/show/2ovHcon0dZEgamxFOdzDFO] Apple Podcasts: https://podcasts.apple.com/us/podcast/the-%24100-million-mindset/id1803514821 [https://podcasts.apple.com/us/podcast/the-%24100-million-mindset/id1803514821] All episodes: https://www.toddliles.com/mindset [https://www.toddliles.com] Hosted by Todd Liles and Alan O'Neill.

The System Behind a $35M Home Service Company (With No Private Equity)

Matt Posda bought a company that was 98% new construction. Built the service side from scratch. $35 million by 2025. No private equity. He's in Morris Jenkins' backyard. Instead of fighting for one city, he built nine markets across the Carolinas. His apprenticeship program has put ten classes through since 2022. $2.5 million invested last year. Less than 2% accepted. Build techs fast. Build managers slow. That's the system. You'll learn: * The apprenticeship machine: 10 classes, $2.5M, less than 2% accepted * Why techs are built through a system and managers through years of trust * The seven-step recruiting funnel * How nine markets shift capacity daily * Why $250M is the goal with no private equity Show notes: toddliles.com/mindset Spotify: https://open.spotify.com/show/2ovHcon0dZEgamxFOdzDFO [https://open.spotify.com/show/2ovHcon0dZEgamxFOdzDFO] Apple: https://podcasts.apple.com/us/podcast/the-%24100-million-mindset/id1803514821 [https://podcasts.apple.com/us/podcast/the-%24100-million-mindset/id1803514821] All episodes: toddliles.com/mindset

Contractors Asked a $150M Owner How to Find Great People (One Question Changed Everything)

Ten managers in a room. Every one said recruiting was their biggest obstacle. Then Alan asked how many minutes a week they actually spend on it. Less than 1%. His response: This is the definition of madness. Contractors kept asking what they'd want to know from a plumber who built his company to $150 million. This is Part 2 — talent, hiring, training, and delegation. Alan explains why recruiting is farming. Todd breaks down why under $3 million, you are your best recruiter. And they tackle why training fails at most companies — and what the ones that grow like gangbusters do differently four days a week. You'll learn: * Why spending less than 1% on recruiting is the definition of madness * How to recruit like a farmer — sow seeds today, reap the crop tomorrow * Why under $3 million, time is the only resource nobody can outspend you on * Why motivation can't be installed — recruit for it * Why training is a daily system, not a weekly event Full show notes: toddliles.com/mindset

Success Has a Price at Home That Most Owners Never Talk About.

His son said the business didn't take his dad away. It brought the family closer. That's not the answer most owners get. Todd sits down with Alan O'Neill and his son, Paul, for the most personal episode this show has ever done. Paul was six when Abacus started. He grew up inside the business — warehouse Saturdays, fake commercials in the living room, summers as a plumbing apprentice. When Todd asked what it was really like, Paul didn't describe chaos. He described a family that shared something together. Then he said something his dad had never heard before. You'll learn: * What it was actually like at home while Alan built Abacus from nothing * How Alan included his kids without giving them the burden * The voice in Paul's head that Alan never knew existed * The hardest sacrifice Alan made — and why he's not sure he'd do it again * Todd's honest reflection on the seasons his family saw the worst of him Full show notes: toddliles.com/mindset Subscribe & listen: Spotify: https://open.spotify.com/show/2ovHcon0dZEgamxFOdzDFO?si=252c975c7bf84683 [https://open.spotify.com/show/2ovHcon0dZEgamxFOdzDFO?si=252c975c7bf84683] Apple Podcasts: https://podcasts.apple.com/us/podcast/the-%24100-million-mindset/id1803514821 [https://podcasts.apple.com/us/podcast/the-%24100-million-mindset/id1803514821] All episodes: toddliles.com