The Aaxelera Podcast
Shelley D. Smith is the Founder & CEO of Premier Rapport, Inc. an internationally recognized workplace culture consultancy specializing in helping organizations detect cultural dysfunction and build high-performing teams from the inside out. With over 35 years of executive leadership experience, six published books, guidance spanning 58+ companies, and certifications from Cornell Business School, Predictive Index, and Emotional Intelligence (EQi), Shelley has earned her reputation as the Creator of the Culture Inquiry and developer of the proprietary IMPACT® Model. In this conversation, Shelley traces her journey from the formative lessons learned at her parents' auction house, through 14 years at Marriott International where "treat your employees right and everything else falls into place" became her operating philosophy, to the burnout and disengagement she experienced as COO of a hotel franchise, the catalyst that led her to launch Premier Rapport in 2009, in the heart of the recession. She walks us through her Hydration Framework for diagnosing and restoring workplace culture, how she conducts listening tours at every level of an organization, and why converting your most resistant employees into cultural champions is the key to lasting transformation. Shelley also shares the story of a five-year manufacturing engagement that turned around safety records, retention, and employee engagement across 200+ employees and all shifts. We close with a forward-looking discussion on how COVID permanently elevated the conversation around culture, why AI, when implemented correctly, may actually restore the human connection we've been losing, and what the workforce will look like as we approach 2030. Connect with Shelley D. Smith: Website: https://premierrapport.com [https://premierrapport.com] LinkedIn: https://www.linkedin.com/in/shelleydsmithpremierrapport/ [https://www.linkedin.com/in/shelleydsmithpremierrapport/] Latest Book: THIRSTY: Restoring Organizational Flow When Relationship-Culture Runs Dry in the Workplace — available on Amazon All Books: https://premierrapport.com/shelleys-books/ [https://premierrapport.com/shelleys-books/] Keynote Speaking: https://premierrapport.com/services/keynote-speaker/ [https://premierrapport.com/services/keynote-speaker/]
6 episodios
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