Episode 6: The Truth About Measuring AI at Work

Episode 6: The Truth About Measuring AI at Work

Theresa Fesinstine and Anthony Onesto discuss the critical difference between tracking AI usage as a metric and using it to unlock new, billion-dollar human-led opportunities.  From Anthony's major career move into an AI-focused role at Living HR to Theresa's new community for upskilling HR leaders, we tackle the "competence vs. confidence" gap. We're breaking down why gamified AI leaderboards at companies like Amazon are destined to fail by looking at the "Cobra Effect," and contrasting it with how IKEA redeployed its customer service staff into a wildly successful interior design service, creating a new billion-dollar business line. In this episode, we discuss: Career & Community Updates: Anthony Onesto joins Living HR and Theresa Fesinstine launches an HR community. Gaming the System: Why Amazon's AI token leaderboards were a predictable failure. The IKEA Model: How using AI to analyze customer data created a new billion-dollar business. The Future of HR's Role: Moving from asking permission to giving instruction on tech needs. Timestamps (Chapters) 00:00 – Welcome & Winning Bon Jovi Tickets 02:28 – Theresa Launches Her New HR Community 04:51 – Big News: Anthony Joins Living HR 11:15 – Amazon Workers Gaming the AI Leaderboard 13:15 – The "Cobra Effect": When Good Metrics Go Bad 18:45 – How IKEA Found a Billion-Dollar Opportunity with AI 28:06 – Humanoid Robots and the Future of Physical Jobs 30:47 – Will Any Job Be Untouchable by AI? 39:20 – The Final Question: Can Companies Be "Anti-Tech"?

Episode 5: Who's Driving the Bus?

Coinbase did it. So did Snap, Dorsey, and a New York HR leader who fired every manager by text. Theresa Fesinstine and Anthony Onesto take on the "kill the managers" trend sweeping AI-era companies, and ask the question nobody seems to: if the managers are gone, who's actually steering? The pitch is that everyone becomes a "player coach." Anthony's response: when were these managers ever coaches? From there the two get into why coaching is genuinely hard, what fresh assessment data says about how little AI literacy most people actually have, and how even seasoned practitioners get swept up in the layoff panic. Plus the Savannah Bananas, fan-owned airlines, and why betting your whole livelihood on one paycheck might be the riskiest move of all. In this episode, we discuss:  No More Managers?: The trend at Coinbase and beyond, the HR leader who eliminated every manager overnight, and why "player coach" assumes a skill most managers were never taught.  The Gap Nobody Admits: Data from 700+ people showing most are using AI with very little literacy, and why that makes "just remove the layer of management" a dangerous bet.  Caught in the Hype: How the layoff narrative pulls everyone in, what the numbers actually show across industries, and where the real hiring is happening.  Betting on Yourself: The Savannah Bananas, fan-owned teams, and the case for becoming a polypreneur instead of trusting a single employer. Timestamps (Chapters)  00:00 - Welcome Back  00:36 - "No More Managers": Coinbase and a Chatham House Confession  04:31 - When Were Managers Ever Coaches?  06:05 - Directive vs. Socratic: What Good Coaching Looks Like  10:25 - Who's Driving the Bus? The AI Fluency Gap Nobody Admits  12:34 - The Data: Middle Management Down 12%, Spans Stretched Thin  15:53 - When "Just Execute It" Lands on a Junior HR Desk  17:28 - Caught in the Layoff Hype Cycle  21:57 - Where's the Good News? Automotive Hiring and the Savannah Bananas  25:06 - Fan-Owned Teams and the Case Against Investor Money  27:47 - The Polypreneur: Why One Paycheck Is a Risk  32:18 - Are Giant Companies a Relic? GE vs. Google vs. Instagram

Episode 4: HR's Identity Crisis: Are We Business Leaders or Not?

In this episode of Breaking Views, Theresa Fesinstine and Anthony Onesto explore the intersection of HR, business strategy, and the evolving role of human capital. The conversation begins with reflections from the Troop HR Retreat, highlighting the importance of connection, intentional design, and creating space for meaningful dialogue beyond traditional conference formats. From there, the discussion expands into a broader critique of today’s HR landscape. They examine the gap between HR-focused content and true business fluency, questioning whether current conferences and conversations are adequately preparing HR leaders to operate as strategic business partners. The episode also dives into topics like resilience, leadership mindset, and the need for more rigorous, standardized ways to measure human capital’s impact on business outcomes. Throughout, the conversation challenges assumptions, surfaces tensions, and pushes toward a more integrated view of HR as a core driver of organizational success. A wide-ranging, candid discussion that connects what’s happening in the world of work to what’s needed next.

Episode 3: Fired by Text, Hired by AI

Theresa and Anthony unpack why every HR conversation right now seems to be either 100% AI or nothing, and what that leaves out. They dig into the wave of AI-justified layoffs at Snap, Oracle, Block, and Allbirds, the Gen Z backlash showing up as employees refuse to train their own replacements, and where the unions are in all of it. Theresa makes the case for a workforce that's part W2, part 1099, part agent, and what that means for benefits, loyalty, and accountability. Anthony shares the AI layoff tracker he vibe-coded for himself and asks whether employees are starting to keep receipts on the companies doing this. They close with a pivot for next time: shifting the lens from who's getting it wrong to who's getting it right.

Episode 2: AI Security, Layoffs, and the HR Leader's Dilemma

Theresa and Anthony take on a full news cycle of AI security breaches, the wave of layoffs tied to AI bets at Disney, Amazon, and Block, and the pressure HR leaders are facing from every direction. They talk about what it means when companies announce layoffs in the name of AI and then quietly start rehiring, whether employees are "keeping receipts" on employer behavior, and why the people function has to grow its own AI fluency to lead through this moment. Plus a detour into Disney's knockout video, Danny Meyer's employee-first playbook, and why intentional culture still separates the companies that scale from the ones that stall.