The Camp Owners Podcast
Find all the show notes at https://gocamp.pro/ownerspod/coaching-staff [https://gocamp.pro/ownerspod/coaching-staff] HIGH STANDARDS, REAL BUY IN: FEEDBACK STRATEGIES STAFF WILL ACTUALLY HEAR AND USE Why do some staff shut down when given feedback and how can leaders break through? In this episode, your hosts sit down with Dave Brown, LCSW, to explore brain-aligned strategies that help young staff actually hear, process, and act on feedback. Listen in as they unpack the “mentor’s dilemma” and share practical tools like transparency statements, belonging stories, and low stakes check-ins that build trust while maintaining high standards. If you’re looking to strengthen your feedback culture without sacrificing relationships, this episode offers clear, actionable approaches you can start using right away. * 07:00 From Social Work To Camp * 08:21 Launching Fence Post Learning * 11:40 Why Feedback Feels Hard * 12:45 Mentor’s Dilemma * 15:55 Fragility Causes * 21:53 High Standards, High Support * 26:04 Transparency Statements Tool * 29:15 Building Feedback Culture * 33:51 Training Middle Managers * 36:29 Why Feedback Breaks Down * 37:42 Trusting Others With Feedback * 40:42 Why Connection Matters * 46:04 Belonging Stories Tool * 50:15 Balance Scale Support * 53:52 Mentoring Campers - YOUR HOSTS: * Howie Grossinger [howie@camprobinhood.ca] - Co-owner/Director - Camp Robin Hood [http://www.camprobinhood.ca/], Partner - Camp Walden [http://www.campwalden.ca/] & Madawaska Camps [https://madawaskacamps.com/] * Kelly Schuna [kelly@hiddenpinesranch.com?] - Owner - Hidden Pines Ranch [https://hiddenpinesranch.com/] - YOUR GUESTS: * Dave Brown, LCSW [https://www.linkedin.com/in/davebrownlcsw/] - Founder - Fence Post Learning [https://fencepostlearning.com/], Director - Mountain Camp [https://www.mountaincamp.com/] EPISODE LINKS: Coping Mechanisms from Fence Post Learning [/s/Coping-Mechanisms-Fence-Post-Learning.pdf] 10 to 25: The Science of Motivating Young People [https://www.indigo.ca/en-ca/10-to-25-the-science-of-motivating-young-people-a-groundbreaking-approach-to-leading-the-next-generationand-making-your-own-life-easier/9781668023884.html] THANKS TO OUR SPONSORS: CAMPTIVITIES [https://www.camptivities.com/] Your staff work late into the night to create perfect camper schedules. Prevent mid-summer burnout with Camptivities — the smart scheduling software that saves time, reduces mistakes, and keeps your team energized. Find out more at camptivities.com [https://www.camptivities.com/] --- Fill out the 2026 Podcast Survey [https://gocamp.pro/podsurvey] by February 28th and enter your email for a chance to with a $250 gift card from our friends at Gopher Sport. Find it at gocamp.pro/podsurvey [https://gocamp.pro/podsurvey]
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