The CogX Festival Podcast
Lab to Live: Enhancing CX with Soul Machines’ Digital People: Meet Nestlé Toll House’s Cookie Coach Ruth ‘Ruth’ is Nestlé Toll House’s first Digital Person — created by Soul Machines — who acts as a cookie coach. Her job is to guide bakers through the baking process and help them troubleshoot along the way. In this curious session, Cross & Bertelson discuss the process of creating Ruth, the impact she has had so far and what the future looks like for innovation in AI and customer experience. Featuring: Orchid Bertelsen - Head of Digital Strategy & Innovation at Nestlé USA Greg Cross - Co-Founder and Chief Business Officer - Soul Machines (Moderator) #CogX2021 #JoinTheFestival ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.
67 episodios
Comentarios
0Sé la primera persona en comentar
¡Regístrate ahora y únete a la comunidad de The CogX Festival Podcast!