How to Fix Your Toxic Community

Kelsey Brandt: Curated Content and Private Communities That Win

In this episode, I’m joined by Kelsey Brandt, Director of Content and Community at the National CIO Review and CIO Network. We explore how she interfaces directly with C-suite executives, creating curated content that drives engagement and builds trust in private tech communities. Kelsey shares her strategies for managing content tailored to busy tech leaders, the role AI plays in streamlining community management, and how she uses private events to foster meaningful connections. Tune in for valuable insights on managing niche communities, leveraging AI for efficiency, and creating real value for technology leaders. Looking to future proof your community career? Yesterday's best practices are today's obsolete methods. I assemble the best community managers redefining the role & share their secrets in this newsletter. You can subscribe below, spots are closing soon. Get access: ⁠⁠https://thecommunitymanagerspodcast.com FIND ME ON SOCIAL X/Twitter: ⁠⁠⁠https://www.x.com/brandoniver⁠⁠ ⁠ [⁠⁠⁠https://www.x.com/brandoniver⁠⁠ ⁠] LinkedIn: ⁠⁠⁠https://www.linkedin.com/in/brandon-iverson11/ [https://www.linkedin.com/in/brandon-iverson11/] FIND KELSEY ON SOCIAL LinkedIn: ⁠⁠https://www.linkedin.com/in/knbrandt/ [⁠⁠https://www.linkedin.com/in/knbrandt/]

Jacob Gross (Slack): The Simple Truth to Building a Global Community

In this episode, I’m joined by Jacob Gross, Head of Community at Slack, as we explore the simple truths behind successful community building. Jacob shares how Slack uses AI to boost productivity and scale engagement, while still keeping personal connections intact. He breaks down the three pillars of community growth—content, moderation, and documentation—offering practical tips that every community builder can apply. We also discuss the importance of identifying top contributors, using data to track engagement, and why building a community is a slow-burning process that requires patience. Tune in for a valuable conversation packed with actionable advice from Jacob’s journey at Slack! Episode Timestamps: 00:00 Introduction 02:22 Jacob's Role and Background 04:59 Community Building and Engagement 09:10 Scaling and Moderation Strategies 15:28 AI Integration and Future Prospects 29:09 The Importance of Simplicity in Community Management 29:49 Challenges in Managing the Slack Community 30:43 Ensuring Consistency and Quality in Community Engagement 34:40 Measuring Success in Community Management 37:56 Building a Community from Scratch 49:43 The Future of Community Management Looking to future proof your community career? Yesterday's best practices are today's obsolete methods. I assemble the best community managers redefining the role & share their secrets in this newsletter. You can subscribe below, spots are closing soon. Get access: ⁠https://thecommunitymanagerspodcast.com/⁠ [⁠https://thecommunitymanagerspodcast.com/⁠] FIND ME ON SOCIAL X/Twitter: ⁠⁠https://www.x.com/brandoniver⁠⁠ [⁠⁠https://www.x.com/brandoniver⁠⁠ ] LinkedIn: ⁠⁠https://www.linkedin.com/in/brandon-iverson11/⁠⁠ [https://www.linkedin.com/in/brandon-iverson11/⁠⁠] FIND JACOB ON SOCIAL LinkedIn: ⁠https://www.linkedin.com/in/jcbgrss/ [⁠https://www.linkedin.com/in/jcbgrss/]

Building Communities & Accelerators w/ Ariela Shai

In this episode, I am joined by Ariela Shai, the Program Director and Community Manager at Key Acceleration. We dive deep into building community frameworks, supporting startup founders, and bridging gaps in the traditional accelerator model. Ariela shares her journey of creating communities for women in tech and business in New York, the importance of mentorship, and the unique strengths of international founders. Whether you're looking to start your own community or accelerate your startup, this episode is packed with valuable insights! TIMESTAMPS: 00:00 Introduction 01:22 Guest Background and Day-to-Day Life 03:09 Building and Supporting Communities 06:34 Challenges and Opportunities in Community Building 09:30 Women in Tech and Business 14:35 Impact of COVID on Community Building 16:51 Hybrid Model for Community Engagement 18:00 Startup Accelerator Programs and Mentorship 25:00 Building Credibility and Traction 25:50 Success Stories and Mentorship 27:05 Unique Strengths of International Founders 30:01 Retail Storefront Accelerator Program 37:02 Creating Engaged Communities 43:30 The Future of Community Management 48:17 Conclusion and Final Thoughts Looking to future proof your community career? Yesterday's best practices are today's obsolete methods. I assemble the best community managers redefining the role & share their secrets in this newsletter. You can subscribe below, spots are closing soon. Get access: ⁠https://thecommunitymanagerspodcast.com/⁠ [https://thecommunitymanagerspodcast.com/] FIND ME ON SOCIAL X/Twitter: ⁠⁠https://www.x.com/brandoniver⁠⁠ [https://www.x.com/brandoniver] LinkedIn: ⁠⁠https://www.linkedin.com/in/brandon-iverson11/⁠⁠ [https://www.linkedin.com/in/brandon-iverson11/] FIND ARIELA ON SOCIAL LinkedIn: https://www.linkedin.com/in/ariela-bitansky-shai/ [https://www.linkedin.com/in/ariela-bitansky-shai/]

Will AI Redefine Creativity or Replace It? w/ Hagan Deloss

In this episode, I am joined by Hagan Deloss, the community manager at Autodesk in the Media & Entertainment Division. We explore how AI is reshaping community management, the significance of authenticity, and the ethical considerations in the creative industry. Hagan shares his journey into the field, discusses strategies for leveraging talents, and emphasizes the importance of face-to-face interactions and best practices for moderation. Tune in for an insightful discussion packed with practical advice and personal stories from Hagan’s experience at a leading company. Episode Timestamps: 00:00 Intro 01:26 Hagen's Journey into Community Mgmt 05:17 The Role of Authenticity in Community 07:44 Navigating Risks and Opportunities in a Large Company 11:07 The Impact of AI on the Creative Industry 22:24 Balancing Professional and Newcomer Artists 24:47 Challenges of Social Media Management 28:04 Importance of Platform in Community Building 31:01 Insights on Community Moderation 35:01 Building Educational Programs at Scale 41:19 Future of Community Management 43:13 Conclusion Looking to future proof your community career? Yesterday's best practices are today's obsolete methods. I assemble the best community managers redefining the role & share their secrets in this newsletter. You can subscribe below, spots are closing soon. Get access: https://thecommunitymanagerspodcast.com/ [https://thecommunitymanagerspodcast.com/] FIND ME ON SOCIAL X/Twitter: ⁠https://www.x.com/brandoniver⁠ [https://www.x.com/brandoniver] LinkedIn: ⁠https://www.linkedin.com/in/brandon-iverson11/⁠ [https://www.linkedin.com/in/brandon-iverson11/] FIND HAGAN ON SOCIAL LinkedIn: https://www.linkedin.com/in/hagendeloss/ [https://www.linkedin.com/in/hagendeloss/]

How to Fix Your Toxic Community

In this episode, I discuss how to engage a community that used to love you, but is currently really upset, and how to not dig yourself into a deeper hole.