The Art of True Connection (with Christian van Nieuwerburgh & Robert Biswas-Diener)

The Art of True Connection (with Christian van Nieuwerburgh & Robert Biswas-Diener)

In this episode of The Connection Effect, Bill Groner sits down with Christian van Nieuwerburgh [https://www.linkedin.com/in/christianvn/] and Robert Biswas-Diener [https://www.linkedin.com/in/robert-biswas-diener-a860289/], co-authors of Radical Listening: The Art of True Connection, about what it takes to make someone feel truly heard. They unpack positive intention — the practice of deciding, before a conversation even starts, what you want to accomplish and how you want the other person to walk away feeling — and how that one shift changes everything else about how you listen. The conversation moves through quieting your inner noise, knowing when to speak up versus hold back, and what radical listening looks like in workplaces, classrooms, and everyday encounters like a quick exchange with a cashier. It closes with the idea that every conversation is a chance to either build or erode connection. About the Book * Radical Listening: The Art of True Connection: https://www.amazon.com/Radical-Listening-Art-True-Connection/dp/1523007192amazon.com/Radical-Listening-Art-True-Connection [http://amazon.com/Radical-Listening-Art-True-Connection] Connect with Christian van Nieuwerburgh * Website: https://www.coachonamotorcycle.comcoachonamotorcycle.com [http://coachonamotorcycle.com] * LinkedIn: https://www.linkedin.com/in/christianvn/linkedin.com/in/christianvn [http://linkedin.com/in/christianvn] * Instagram: instagram.com/coachonamotorcycle/ [https://www.instagram.com/coachonamotorcycle/] * Books: Your Essential Guide to Effective Reflective Practice [https://www.amazon.com/dp/1529620937?lv=shuf&channelId=500&plpRedirect=mhFallback], An Introduction to Coaching Skills: A Practical Guide [https://www.amazon.com/dp/B0895ZGM63/], Advanced Coaching Practice: Inspiring Change in Others [https://www.amazon.com/dp/B07M8D91DT/], and more [https://coachonamotorcycle.com/books/]! Connect with Robert Biswas-Diener * Website: https://robertdiener.comrobertdiener.com [http://robertdiener.com] * LinkedIn: https://www.linkedin.com/in/robert-biswas-diener-a860289/linkedin.com/in/robert-biswas-diener [http://linkedin.com/in/robert-biswas-diener] * Coach training (Positive Acorn): https://positiveacorn.compositiveacorn.com [http://positiveacorn.com] * Books: Positive Provocation [https://robertdiener.com/positive-provocation-book/], Practicing Positive Psychology Coaching [https://www.amazon.com/Practicing-Positive-Psychology-Coaching-Biswas-Diener/dp/0470536764/ref=sr_1_1?dchild=1&keywords=biswas-diener&qid=1591748614&sr=8-1], Happiness: Unlocking the Mysteries of Psychology Wealth [https://www.amazon.com/Happiness-Unlocking-Mysteries-Psychological-Wealth/dp/1405146613/ref=sr_1_3?dchild=1&keywords=biswas-diener&qid=1591748634&sr=8-3], The Upside of Your Dark Side [https://www.amazon.com/Upside-Your-Dark-Side-Self-Drives/dp/0147516447/ref=sr_1_2?dchild=1&keywords=biswas-diener&qid=1591748634&sr=8-2], and more [https://robertdiener.com/psychology-coaching-books/]! Connect with The Connection Effect * Join the community and conversation on The Connection Effect Substack: connection.net/substack [http://connection.net/substack] * Questions? Guest inquiries? Email: podcast@connection.net [podcast@connection.net] Topics of Discussion: 00:00 Welcome and Setup 01:36 Meet the Authors 02:12 Christian Background 03:09 Robert Background 04:26 Collaboration and Respect 07:17 Respect and Listening Link 09:27 Why Write This Book 13:10 Polarization and Lived Experience 16:06 Healthy Disagreement Framework 18:39 Defining Radical Listening 22:59 Interjection as Listening 26:44 How to Interject Well 31:37 Positive Intention Mindset 35:43 Listening With Intention 38:05 Resetting Key Relationships 40:28 Let Them Vent First 43:06 Mattering In Micro Moments 47:14 Interjecting The Right Way 48:33 Quieting External And Internal Noise 55:35 Radical Listening At Work 01:01:50 True Connection In An AI Age 01:04:17 Hopes For Society 01:08:32 Takeaways And Reflection Prompts

The Aftershow: The Moment that Changes Everything (with Jane Dutton)

In this aftershow episode of The Connection Effect, host Bill Groner [https://www.linkedin.com/in/williamgroner/] reflects on his recent conversation with Dr. Jane Dutton on high-quality connections. Bill is joined by three fellow alumni of the University of Pennsylvania Master of Applied Positive Psychology program: Harry Hofer [https://www.linkedin.com/in/harry-hofer-clu-clf-mapp-a5323b4/] (Executive Coach), Gaia Uman Borrero [https://www.linkedin.com/in/gaia-uman-borrero/] (Operations Manager), and Ilene Schaffer [https://www.linkedin.com/in/ileneschaffer/] (Executive Coach). While the main episode explored the science of high-quality connections — what they are, why they matter, and how to build more of them — this conversation brings it into everyday life, with personal stories and honest reflection on what gets in the way. Together, the group explores the real challenges: * The role of humility in creating mutuality — and what happens when hierarchy gets in the way * Whether positive regard and mutuality are truly distinct, or two expressions of the same thing * How smartphones quietly close off the possibility of connection before it even begins Topics of Discussion: 00:00 After Show Setup 00:53 Why Jane Dutton 02:21 HQC Stories 10:13 Group Connection Rituals 12:41 Positive Regard 17:10 Strength Spotting 23:59 Mutuality and Hierarchy 33:25 Vitality and Loneliness 35:34 Phone Barrier 38:00 Takeaways and Challenges 43:39 Closing and Community Connect with The Connection Effect * Join the community and conversation on The Connection Effect Substack connection.net/substack [http://connection.net/substack] * Questions? Guest inquiries? Email: podcast@connection.net

The Moment That Changes Everything (with Jane Dutton)

What if the most powerful act of connection takes only forty seconds? In this episode of The Connection Effect, Bill Groner sits down with Dr. Jane Dutton — professor emerita at the University of Michigan's Ross School of Business and co-founder of the field of positive organizational scholarship — who spent decades studying something most of us have felt but never had words for: the micro-moment of human connection that leaves both people more alive. Jane co-coined the term high-quality connection, or HQC, to describe these brief, spontaneous interactions defined by three qualities: positive regard, mutuality, and vitality. An HQC can last seconds. It can happen in a grocery line, a hospital room, or a role-play in a classroom. And research shows its effects can be measurable weeks and even months later. In this conversation, Bill and Jane explore what an HQC actually is and how to recognize one, the four pathways for building more of them — in organizations, classrooms, and everyday life — and why Jane believes this work may be, in her words, life-saving for the planet. Connect with Jane Dutton * LinkedIn: https://www.linkedin.com/in/jane-dutton-2212484/ [https://www.linkedin.com/in/jane-dutton-2212484/] * Faculty page: https://michiganross.umich.edu/faculty-research/faculty/jane-duttonhttps://michiganross.umich.edu/faculty-research/faculty/jane-dutton [https://michiganross.umich.edu/faculty-research/faculty/jane-dutton] * Books: Energize Your Workplace [https://www.goodreads.com/en/book/show/2401342.Energize_Your_Workplace]; Awakening Compassion at Work [https://www.goodreads.com/book/show/28762677-awakening-compassion-at-work?from_search=true&from_srp=true&qid=HROVSuFDjI&rank=1]; Positive Organizational Scholarship [https://www.goodreads.com/book/show/991865.Positive_Organizational_Scholarship?from_search=true&from_srp=true&qid=DGD8ckOo7C&rank=1]; How to be a Positive Leader [https://positiveorgs.bus.umich.edu/books/how-to-be-a-positive-leader-small-actions-big-impact-2/] * Center for Positive Organizations [https://positiveorgs.bus.umich.edu/] Connect with The Connection Effect * Join the community and conversation on The Connection Effect Substack connection.net/substack [http://connection.net/substack] * Questions? Guest inquiries? Email: podcast@connection.net [podcast@connection.net] Topics of Discussion: 00:00 Introduction to Connection 01:07 Meet Dr Jane Dutton 02:44 What is an HQC 05:38 Bill's Birth Moment 07:55 Three Qualities of HQCs 16:00 HQCs in Organizations 21:34 Four Pathways to Connection 31:04 The Billing Department Story 34:35 HQCs in the Classroom 38:42 The 20 Second Exercise 41:11 Broaden and Build Theory 44:23 Personal Application and Habits 49:08 Hope for the Future 52:04 Closing Reflections

The Aftershow: Flourishing Online (with Josh Howard)

In this aftershow episode of The Connection Effect, host Bill Groner [https://www.linkedin.com/in/williamgroner/] reflects on his recent conversation with Josh Howard [https://www.linkedin.com/in/joshwhoward/]. Bill is joined by Harry Hofer [https://www.linkedin.com/in/harry-hofer-clu-clf-mapp-a5323b4/] (Executive Coach), Dee Sullivan [https://www.linkedin.com/in/nadeah-sullivan-9a818314b/] (Marketing Director), and Laura Onelio [https://www.linkedin.com/in/laura-onelio-9783186/] (Internal Family Systems practitioner). While the main episode made a case for the positive potential of social media, this conversation gets personal and honest. Each member of the group arrives with their own complicated relationship to the platforms they use every day, and together they work through what Josh's research actually means for how they scroll, post, and connect. Together, the group explores: * Whether social media does more harm or good — and how listening to Josh shifted more than one person's default answer * How the five elements of PERMA show up in real, everyday social media use — from memes becoming inside jokes to a Facebook group that rebuilt a sense of hometown community * The fine line between doom scrolling and gratitude scrolling, and what it actually looks like to cross it on purpose The conversation closes with a line from Josh that Bill carried into the aftershow: "Social media is a tool, and a tool is only as good as the intention we bring to it." This group spent the conversation proving exactly why that's easier said than done — and worth trying anyway. Topics of Discussion: 00:00 Welcome and Setup 00:43 How Bill Knows Josh 01:19 Is Social Media Good 07:02 Which Platforms We Use 09:59 PERMA and Wellbeing 13:42 Relationships and Community 18:40 Gratitude vs Doomscrolling 22:11 Comparison and Reality Filters 28:58 Dopamine and Time Limits 34:52 Social Media Not Real Life 42:08 New Intentions and Wrap Up Connect with The Connection Effect * Join the community and conversation on The Connection Effect Substack connection.net/substack [http://connection.net/substack] * Questions? Guest inquiries? Email: podcast@connection.net [podcast@connection.net]

Flourishing Online (with Josh Howard)

What if social media isn't the problem — it's how we're using it? In this episode of The Connection Effect, Bill Groner sits down with Josh Howard [http://linkedin.com/in/joshwhoward], social media strategist, LSU adjunct professor, and MAPP alumnus, whose research makes a case you don't hear often enough: that social media, used with intention, can be a genuine tool for human flourishing. Drawing from his MAPP capstone on social media and well-being, Josh applies Seligman's PERMA framework to our digital lives — exploring how platforms we scroll through every day can foster real relationships, deepen meaning, build a sense of belonging, and even spark joy. His argument isn't that the dangers aren't real. It's that the conversation has been lopsided, and the possibilities largely ignored. Josh offers a simple reframe to take with you: turn doom scrolling into gratitude scrolling. Because there's another human on the other side of that screen — and how we show up online matters more than we think. Connect with Josh Howard * Website: https://www.joshwhoward.com/ [https://www.joshwhoward.com/] * Linkedin: http://linkedin.com/in/joshwhoward [http://linkedin.com/in/joshwhoward] * Instagram: @joshwhoward https://www.instagram.com/joshwhoward/?hl=en [https://www.instagram.com/joshwhoward/?hl=en] * X (Formerly known as Twitter): @joshwhoward https://x.com/joshwhoward [https://x.com/joshwhoward] Connect with The Connection Effect * Join the community and conversation on The Connection Effect Substack connection.net/substack [http://connection.net/substack] * Questions? Guest inquiries? Email: podcast@connection.net [podcast@connection.net] Topics of Discussion: 00:00 Welcome and Setup 01:34 Josh's Positive Psych Origin 02:44 Why Study Social Media 04:37 Capstone Goals and Hunch 05:53 Anxious Generation Debate 06:47 Contrarian Gray Thinking 07:31 Personal Social Media Habits 09:19 Flourishing Thesis Overview 10:29 PERMA Relationships Power 13:57 Meaning and Online Faith 15:23 Mattering Through Culture 18:11 Belonging and Campus Life 18:47 Belonging Through Social 19:34 Achievement Online Stories 21:14 Positive Emotions Gratitude 23:32 Boundaries and Filters 26:36 Three Tips To Flourish 28:31 How Social Changed Josh 32:31 Hope Belief For Humanity 35:27 Host Wrap Key Takeaways