Rick Malsch: The CX & EX Connection–Designing success together | TCC #06

Andrea Lucky | From Tolerance to Transformation: Aligning Culture and Compensation | TCC #07

Join us on this episode of Culture Chat as we sit down with Andrea Lucky, CEO and founder of Silver Fern HR Consulting LLC. Andrea shares her vast experience in HR, discussing crucial topics such as HR strategy alignment with business goals, compensation's role in employee retention, the importance of culture and engagement, and the impact of pay transparency. Andrea also offers practical insights and advice for HR professionals navigating challenging organizational environments. Tune in for a deep dive into the ever-evolving world of HR and people management. * https://www.silverfernhrconsulting.com [https://www.silverfernhrconsulting.com] * https://www.linkedin.com/in/andrealucky/ [https://www.linkedin.com/in/andrealucky/] Stay tuned for more insights, and don’t forget to subscribe for notifications on new episodes. * Subscribe: @TheCultureChat * Connect: https://shorturl.at/RMb3j [https://shorturl.at/RMb3j] * Olivia LinkedIn: https://www.linkedin.com/in/olivia-lauren-bryant [https://www.linkedin.com/in/olivia-lauren-bryant] * Leigh LinkedIn: https://www.linkedin.com/in/leighmichelle [https://www.linkedin.com/in/leighmichelle] YouTube: https://qrco.de/bfa934 [https://qrco.de/bfa934 ] Spotify: https://qrco.de/bfa91Q [https://qrco.de/bfa91Q] Apple Podcasts: https://qrco.de/bfa92g [https://qrco.de/bfa92g] Amazon Music: https://qrco.de/bfVcIe [https://qrco.de/bfVcIe]

Rick Malsch: The CX & EX Connection–Designing success together | TCC #06

Join Olivia and Rick as they dive deep into the powerful connection between customer experience (CX) and employee experience (EX). In this enlightening conversation, they uncover how intentionally designed processes can transform both customer interactions and employee satisfaction. Rick shares valuable insights on measuring CX, the significance of creating memorable experiences, and how a happy workforce leads to delighted customers. Discover why a holistic approach to CX and EX is essential for driving organizational success. Don’t miss this engaging discussion that could change the way you think about business performance. -- Stay tuned for more insights, and don’t forget to subscribe for notifications on new episodes. The Culture Chat links Subscribe: @TheCultureChat Connect: https://shorturl.at/RMb3j [https://shorturl.at/RMb3j] Listen on Apple podcasts: https://apple.co/47flvEi [https://apple.co/47flvEi] Listen on Spotify: https://shorturl.at/3UfyU [https://shorturl.at/3UfyU] LinkedIn: Rick: https://www.linkedin.com/in/rickmalsch/ [https://www.linkedin.com/in/rickmalsch/] Olivia: https://www.linkedin.com/in/olivia-lauren-bryant/ [https://www.linkedin.com/in/olivia-lauren-bryant/] Leigh: https://www.linkedin.com/in/leighmichelle/ [https://www.linkedin.com/in/leighmichelle/]

Annemie Verrijken: Understanding Resistance: How to Manage Change Effectively with IMPACT | TCC #05

In this episode of The Culture Chat, co-created by Olivia Bryant and producer Leigh Dennison, we team up with change management expertAnnemie Verrijken, the creator of the IMPACT model, to explore the vital intersection of intentionality and resilience in navigating change. Her approach to designs lasting and repeatable change initiatives that teams can actually get behind. As a former corporate financial professional turned change-guru, Annemie shares her inspiring journey as she delves into her IMPACT framework and how each piece works together to empower leaders and teams to navigate change effectively, no matter the challenge. Through real insights and actionable strategies, she shows us how to approach change that goes beyond the quick-fix and leads to real transformation. Don't miss this opportunity to shake up your leadership style the way you lead change. Subscribe for more episodes featuring industry voices and impactful ideas! Stay tuned for more insights, and don’t forget to subscribe for notifications on new episodes. Annemie's LinkedIn: https://www.linkedin.com/in/annemie-verrijken-b12b02b/ Olivia's LinkedIn: https://www.linkedin.com/in/olivia-lauren-byrant Leigh's LinkedIn: https://www.linkedin.com/in/leighmichelle Subscribe: @TheCultureChat Connect: https://shorturl.at/RMb3j Listen on Apple podcasts: https://apple.co/47flvEi Listen on Spotify: https://shorturl.at/3UfyU

Brandon Budd: From Engineering to Entrepreneurship: Navigating Culture and Hiring | TCC #04

In this episode of Culture Chat, host Olivia Bryant is joined by the insightful Brandon Budd, who takes us through his transformative journey from engineering to entrepreneurship. Brandon shares his invaluable experiences and underscores how crucial problem-solving and analytical thinking have been in his career. Dive into a discussion on the unique cultural challenges of the aerospace industry and the rapid evolution in IT and data centers. Brandon offers a deep dive into why intentional hiring is vital for finding the right fit, especially in high-stakes environments. He also explores the importance of cultivating a customer-centric culture and ensuring that hiring practices align with company values to create a thriving work environment. -- -- Stay tuned for more insights, and don’t forget to subscribe for notifications on new episodes. The Culture Chat links Subscribe: @TheCultureChat [https://www.youtube.com/@TheCultureChat] Connect: https://shorturl.at/RMb3j [https://shorturl.at/RMb3j] Listen on Apple podcasts: https://apple.co/47flvEi [https://apple.co/47flvEi] Listen on Spotify: https://shorturl.at/3UfyU [https://shorturl.at/3UfyU]

Iris McQuillan-Grace: Transforming HR: Human-Centered Design and Strategic Innovation | TCC #03

Join Olivia Bryant as she dives deep with Iris McQuillen-Grace, a trailblazing HR talent leader and self-proclaimed learning enthusiast. 🌟 Discover Iris’s incredible journey into HR and why she’s passionate about crafting exceptional employee experiences! In this episode, Iris and Olivia explore the game-changing concept of human-centered design and how it’s reshaping HR from a tactical role to a strategic powerhouse. 💡✨ Iris reveals her innovative approach to iterative processes and the critical role of constant feedback loops. Whether you’re an HR pro looking to revamp your programs or simply curious about the future of HR, this conversation is packed with actionable insights on onboarding, performance management, and workforce planning. 📈🚀 Don’t miss out on Iris’s top tips for gaining stakeholder buy-in and creating processes that truly resonate with your team. Hit that subscribe button and tune in for practical advice that will inspire and transform your HR practices! 🎬🔔 Stay tuned for more insights, and don’t forget to subscribe for notifications on new episodes. The Culture Chat links Subscribe: @TheCultureChat Connect: https://shorturl.at/RMb3j Listen on Apple podcasts: https://apple.co/47flvEi Listen on Spotify: https://shorturl.at/yTm5p Recommended link(s): Free employee mapping tool: Pyn Iris McQuillan-Grace links: LinkedIn: https://www.linkedin.com/in/iris-mcquillan-grace/ Publication: https://theedgeofwork.com