The Patients Association & EBO on what Patients Expect from AI in the NHS

The Patients Association & EBO on what Patients Expect from AI in the NHS

What do patients really think about AI in healthcare? In this special episode of Digital Dose, we’re joined by Rachel Power, CEO of The Patients Association, to explore patient attitudes toward AI in the NHS. From trust and transparency to safety and accountability, we unpack key insights from a recent survey, revealing that while patients are open to AI, they want clear communication, human oversight, and a stronger voice in how these technologies are designed and used. Tune in to find out more!

Making Access to Local NHS Services Simpler, Clearer and More Productive

In this episode, we explore Project SPAN, EBO's Single Point of Access and Navigation solution designed to make it easier for patients and carers to find the right local NHS service, provider, or next step. The discussion looks at why access and navigation have become such critical operational issues as neighbourhood health develops, and how a safeguarded digital front door can reduce confusion, improve first time routing, and ease pressure on staff. It also covers patient benefit, staff productivity, governance, ROI, and why this model could become a scalable approach to clearer access across wider health systems.

Beyond Validation: Orcha and EBO on redefining the patient waiting experience

In this episode, Trudy Kerr dives into an important and timely topic: “Beyond Validation.” While waiting list validation is essential for helping healthcare organisations and the NHS manage demand and prioritise care, what happens next is just as critical. How can we ensure patients remain informed, motivated, and supported while they wait for treatment? And how can technology play a role in making that experience not just efficient, but more human? Joining Trudy for this insightful discussion are her co-host Richard Samuel, Healthcare Director at EBO, and special guest Liz Ashall-Payne, Founder and CEO of ORCHA, the world’s leading digital health evaluation and distribution platform. Together, they explore how digital health tools and AI can help patients “wait well” while supporting NHS services at scale. Dive into the full episode!

AI in Healthcare: Lessons from the UK & US

In today’s episode, Trudy Kerr and co-host Richard Samuel are joined by special guest Richard “RJ” Kedziora, CEO and co-founder of Estenda Solutions, dialing in from across the Atlantic. Together, they dive into a fireside-style conversation on how AI is transforming the patient journey, comparing adoption in the UK and US healthcare systems. From real-world success stories to the shifting expectations of patients and clinicians, the discussion uncovers where AI is making the biggest impact today—and where it’s headed next. The episode wraps up with a quickfire round where both Richards share their top priorities for AI in healthcare and the myths they’d like to bust. Grab your coffee and give this one a listen!

Patient Portal 4.0 – Rethinking portals For Mental Health & Community

This ep.2 of the Digital Dose podcast is a special one - in recognition of Mental Health Awareness Month, we’re turning our attention to how digital tools — especially patient portals — can better serve patients in mental health and community settings. Join host Trudy Kerr and Richard Samuel, former NHS Chief Executive and EBO’s Director of Healthcare Strategy, as they explore Patient Portal 4.0 — a more intelligent, empathetic, and inclusive digital experience designed to meet the unique needs of mental health service users. From building trust and personalisation to addressing digital exclusion and behavioural science, this episode dives into what it truly means to redesign portals that go beyond transactions — and actually support people. Curious to learn more about the Portal 4.0? See it in action here! [https://healthcare.ebo.ai/solutions/mental-health-community-trusts/]