S2-E2:🎙️ What Facilities Managers Really Want with Spencer Painter of OutboundHero

S2-E6: From Defibrillators to Disinfectants: The Unexpected Journey of John Proctor

From Defibrillators to Disinfectants: Safety, Service, and the Dirt on Clean In this episode of The Dirt on Clean, Thaís Graham sits down with John Proctor, Customer Service Manager at EnviroMaster, to explore an unexpected but powerful career transition — from selling defibrillators (AEDs) to leading customer service in the sanitization industry. John shares firsthand insight into how AEDs work, why they are increasingly required in public spaces like schools and churches, and what it’s like to witness these devices save lives. The conversation then bridges into the world of sanitization, where the same core mission applies: keeping people safe from what they can’t always see. This episode highlights the connection between health, safety, and service, and why cleanliness and preparedness matter more than ever. In this episode, we cover: * How AEDs work and why they’re designed to be easy to use * Where AEDs are legally required and why adoption is growing * John’s transition from life-saving devices to sanitization services * The role of customer service in the cleaning industry * Why cleanliness is often about what you can’t see or smell 🎧 Follow The Dirt on Clean for more conversations at the intersection of cleaning, safety, and operations.

S2-E5:🎙️Operations Manager Alex Diaz (Enviro-Master of Northern Virginia) Sani Clean: How To Clean a Bathroom Properly

In this episode of Dirt On Clean, host Thaís Graham sits down with Alex Diaz from EnviroMasters of Northern Virginia to uncover the often-overlooked world of restroom hygiene. They dive into the SaniClean process — a specialized sanitation method designed to tackle bacteria, odors, and buildup that traditional cleaning simply can’t address. Alex breaks down the chemistry behind effective sanitation, why odors are usually symptoms of deeper system issues, and how preventative maintenance can dramatically improve restroom hygiene. Together, they outline the critical steps facilities should take to maintain safe, clean, and odor-free restrooms — far beyond basic surface cleaning. Whether you manage a commercial facility, oversee cleaning operations, or simply want a clearer understanding of restroom hygiene best practices, this episode offers practical insight, professional perspective, and actionable strategies. * Why restroom hygiene is one of the most neglected responsibilities in facilities * What the SaniClean process is and why it matters * The science and chemistry behind true sanitation and odor elimination * How neglected plumbing systems contribute to persistent odors * Why every fixture requires its own tools to prevent cross-contamination * How preventative maintenance improves hygiene and reduces long-term issues Chapters 00:00 – The Unspoken Truth About Bathrooms 00:59 – Understanding SaniClean: The Process Explained 04:30 – Personal Experiences with Bathroom Odors 06:09 – The Importance of Regular Sanitization 07:14 – Elevating Restroom Hygiene Beyond Basics

S2-E4: The Truth About Hiring a Sanitization Company — From a 35-Year Veteran John Innocentini.

The difference between “clean” and “sanitized” could be costing your facility millions. In this episode of Dirt On Clean, host Thaís Graham sits down with industry veteran John Innocentini, who brings over 35 years of experience in sanitization and facilities management. Together, they break down the most common mistakes facilities make — from choosing vendors based on price to overlooking proper training and certifications. John shares real-world insights into what separates effective sanitization from surface-level cleaning, why sales leadership matters more than most people think, and how facilities can protect themselves from financial and reputational risk. Whether you oversee cleaning operations, manage a facility, or simply want a deeper understanding of best practices, this episode offers clarity, caution, and actionable strategies. What You’ll Learn * The critical differences between cleaning, disinfecting, and sanitizing * Why vendor selection can make or break a facility’s safety * Common mistakes facilities managers don’t realize they’re making * The role of training and consistency in proper sanitization Chapters 00:00 – Introduction to Sanitization Insights 02:39 – Common Mistakes in Choosing Sanitization Partners 05:00 – Sales Leadership in Sanitization 07:31 – Key Takeaways for Facilities Managers

S2-E3:🎙️Operations Manager Alex Diaz (Enviro-Master of Northern Virginia) When Safety Isn’t Just a Policy—It’s Personal

In this episode of The Dirt on Clean, Thais Graham and Alex Diaz discuss a serious incident involving chemical safety that led to significant personal injury. Alex shares his experience of a chemical spill that resulted in second-degree burns, emphasizing the importance of proper safety protocols, personal protective equipment (PPE), and the need for a safety-first culture in the workplace. The conversation highlights the lessons learned from the incident, including the necessity of thorough inspections, proper training, and the role of facilities managers in ensuring safety when hiring outside crews. Takeaways: The incident was a wake-up call about chemical safety. Proper PPE is essential, even for routine tasks. Chemical burns can be more severe than acid burns. Safety culture must prioritize prevention over reaction. Training should focus on real-life stories to resonate with employees. Facilities managers should not assume vendors prioritize safety. Regular inspections of chemical containers are crucial. Every employee should have a complete backup uniform. Understanding chemical residues is vital for safety. Embedding a safety mindset can prevent future incidents. Chapters 00:00 Introduction to Safety in Cleaning Operations 02:41 The Incident: A Close Call with Chemicals 05:16 Lessons Learned: Safety Protocols and Changes 06:36 Embedding a Safety Mindset in Teams

S2-E2:🎙️ What Facilities Managers Really Want with Spencer Painter of OutboundHero

Most vendors promise “fast, cheap, perfect”—then FMs end up chasing and reminding. In this episode, we get precise about what wins: reliability, responsiveness, and proof—and how cleaning companies can actually earn replies without spammy tactics. WHAT YOU’LL LEARN• The 3 non-negotiables FMs buy on: Reliability. Responsiveness. Proof.• The 14-word “poke-the-bear” opener that boosts replies• AI-assisted research to personalize at scale (without sounding robotic)• Why preview text beats clever subject lines—and how to make it count• Real benchmarks: 40–70 qualified leads/month and 70–80% lead→walkthrough (when volume + relevance align) LINKS• Episode: {paste your episode link}• Spencer’s site: https://spencersellstech.com/ [https://spencersellstech.com/]• OutboundHero on LinkedIn: https://www.linkedin.com/company/tryoutboundhero/posts/?feedView=all [https://www.linkedin.com/company/tryoutboundhero/posts/?feedView=all]