What It Really Takes To Build A Home Care Agency On Word Of Mouth Alone

What It Means to Be an Expert at Human Capital in Home Care

Most home care agencies struggle with the same two things: keeping good caregivers and building a leadership team that holds together. In this episode [https://youtu.be/GN6fozkf_Xc], Paul and Joan sit down with Les DeFelice, CEO and Chairman of the DeFelice Group and a multi-state owner of Visiting Angels. In 2015, he decided that the only way to grow was to become an expert in human capital. What he built from that conviction is unlike anything else in the industry. If you want to see what treating people as your greatest business asset looks like in practice, this episode is worth your time. Connect with Paul & Joan Got questions or ready to grow your agency? Let’s stay connected: 🌐 Send us your questions at askjoanandpaul.com [https://askjoanandpaul.com/] or connect directly with us. 📘 Grab the Course at https://premierehomecaresuccess.com/blueprint [https://premierehomecaresuccess.com/blueprint]. The Home Care Success Blueprint is your step-by-step roadmap to build and scale your business with confidence. 🏠 Learn More at premierehomecaresuccess.com [https://premierehomecaresuccess.com/]: explore free tools, mindset resources, and success coaching. 🌐 Become a guest, sponsor an episode, or binge-watch all the episodes at thehomecaremillionaire.com [https://thehomecaremillionaire.com/]. Your next big win starts here. Serve with heart, lead with faith, and remember… compassion is your calling, and wealth is your reward.

From a Paper Book and No Employees to a Growing Home Care Agency in New Jersey

No staff, no scheduling system, and everything written by hand in a paper book. That's what Kenny and Amie Bass inherited when they took over their Visiting Angels location in New Jersey. In this episode [https://youtu.be/3GPMLcPdZ8Y], Paul and Joan sit down with them to hear what it took to go from that starting point to a growing, thriving agency. If you've ever wondered whether the slow build is worth it, this one will answer that. Connect with Paul & Joan Got questions or ready to grow your agency? Let’s stay connected: 🌐 Send us your questions at askjoanandpaul.com [https://askjoanandpaul.com/] or connect directly with us. 📘 Grab the Course at https://premierehomecaresuccess.com/blueprint [https://premierehomecaresuccess.com/blueprint]. The Home Care Success Blueprint is your step-by-step roadmap to build and scale your business with confidence. 🏠 Learn More at premierehomecaresuccess.com [https://premierehomecaresuccess.com/]: explore free tools, mindset resources, and success coaching. 🌐 Become a guest, sponsor an episode, or binge-watch all the episodes at thehomecaremillionaire.com [https://thehomecaremillionaire.com/]. Your next big win starts here. Serve with heart, lead with faith, and remember… compassion is your calling, and wealth is your reward.

The “No-Show” and “Drive-By” Reality in Home Care

Before Dean Longo ever owned a home care agency, he was on the other side of it, managing home care companies as a director at a major health insurance firm and watching the same problems repeat themselves. In this episode [https://youtu.be/2gD9orSU8o0], Paul and Joan sit down with Dean, a retired Air Force officer and Visiting Angels owner in Virginia, to hear how those frustrations, combined with two personal losses, put him on a path to build something better. Connect with Paul & Joan Got questions or ready to grow your agency? Let’s stay connected: 🌐 Send us your questions at askjoanandpaul.com [https://askjoanandpaul.com/] or connect directly with us. 📘 Grab the Course at https://premierehomecaresuccess.com/blueprint [https://premierehomecaresuccess.com/blueprint]. The Home Care Success Blueprint is your step-by-step roadmap to build and scale your business with confidence. 🏠 Learn More at premierehomecaresuccess.com [https://premierehomecaresuccess.com/]: explore free tools, mindset resources, and success coaching. 🌐 Become a guest, sponsor an episode, or binge-watch all the episodes at thehomecaremillionaire.com [https://thehomecaremillionaire.com/]. Your next big win starts here. Serve with heart, lead with faith, and remember… compassion is your calling, and wealth is your reward.

From Managing a Bookstore to Sustaining 20 Years of Home Care Success

Twenty years in home care is rare. Building something that lasts through a recession, a pandemic, and everything in between is even rarer. In this episode [https://youtu.be/AX1-IrWZOOs], Paul and Joan sit down with Anthony Acevedo and Mirian Montano of Visiting Angels Miami-Dade, who came from working in the bookstore industry to running a home care business that has stood for two decades. You'll hear their early grind, the case that changed everything, and the culture that kept clients and caregivers coming back year after year. Connect with Paul & Joan Got questions or ready to grow your agency? Let’s stay connected: 🌐 Send us your questions at askjoanandpaul.com [https://askjoanandpaul.com/] or connect directly with us. 📘 Grab the Course at https://premierehomecaresuccess.com/blueprint [https://premierehomecaresuccess.com/blueprint]. The Home Care Success Blueprint is your step-by-step roadmap to build and scale your business with confidence. 🏠 Learn More at premierehomecaresuccess.com [https://premierehomecaresuccess.com/]: explore free tools, mindset resources, and success coaching. 🌐 Become a guest, sponsor an episode, or binge-watch all the episodes at thehomecaremillionaire.com [https://thehomecaremillionaire.com/]. Your next big win starts here. Serve with heart, lead with faith, and remember… compassion is your calling, and wealth is your reward.

Pricing in the Dark: The Rate-Setting Mistake Home Care Owners Repeat

Setting your rates without real market data is a gamble. And in home care, that gamble shows up in your margins, your caregiver pay, and your ability to grow. In this episode [https://youtu.be/foIO3gedbh0], Paul and Joan sit down with Raymond Mascola of Targeting Sales Group, a competitive pricing researcher who works exclusively with Visiting Angels franchises, to talk through what it actually takes to price with confidence in your market. If your rates feel like a best guess, this episode is worth your full attention. Connect with Paul & Joan Got questions or ready to grow your agency? Let’s stay connected: 🌐 Send us your questions at askjoanandpaul.com [https://askjoanandpaul.com/] or connect directly with us. 📘 Grab the Course at https://premierehomecaresuccess.com/blueprint [https://premierehomecaresuccess.com/blueprint]. The Home Care Success Blueprint is your step-by-step roadmap to build and scale your business with confidence. 🏠 Learn More at premierehomecaresuccess.com [https://premierehomecaresuccess.com/]: explore free tools, mindset resources, and success coaching. 🌐 Become a guest, sponsor an episode, or binge-watch all the episodes at thehomecaremillionaire.com [https://thehomecaremillionaire.com/]. Your next big win starts here. Serve with heart, lead with faith, and remember… compassion is your calling, and wealth is your reward.