The In-House Club
In this episode of The In-House Club, Kasper sits down with Dave Laing, former head of Scotiabank’s in-house agency Lighthouse. Dave helped grow Lighthouse from a mixed group of ~30 creatives to a nearly 100-person in-house agency inside a 90,000-employee bank – with design, motion, production, ops and AI all under one roof. This conversation isn’t about “AI will replace us”. It’s about how AI changes who we need in-house and what those people actually do. We talk about: * The end of classic roles? Why Dave thinks the copywriter and art director labels are on the way out – and why schools should start training generalist creative directors from day one: people who can think, write, visualise and curate AI output. * The rise of the campaign designer A new kind of in-house role that takes the core idea and designs how it lives across all channels and formats – from out-of-home to six-second bumpers – before it goes into pure production. * AI as creative amplifier, not magic wand Mockups, versions, localisations and “things we never had budget for before” vs. the danger of calling platform-optimised Franken-ads “the best creative”. * Internal vs. external AI How agencies currently have more freedom with tools – and why in-house might win long-term with secure, brand-trained agents that actually know the business, the tone and the ecosystem. * Fixing briefs instead of complaining about them Using AI for debriefing, better intake and structured briefing – and why you still need strategists and planners to put human insight, timing and cultural nuance into the system. * Tone-of-voice models and brand AI How small companies and big brands can use custom GPTs and ToV tools so non-copywriters can still write on-brand decks, emails and product pages. * Sea of sameness vs. human fingerprints Why brands risk all looking the same if nobody owns story, taste and culture – and why imperfections, tactile work and real-world experiences might become the new luxury. If you’re leading or working in an in-house team and trying to work out how AI reshapes your org, your roles and your value, this episode will give you a vocabulary – and a few warnings. Guest Dave Laing – former Head of Creative & Content / Lighthouse, Scotiabank
4 episodios
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