Ep. 55 | The New Rules of Contact Center Performance

Ep. 56 | How Automation Is Changing Lead Conversion

What does it take to win in contact centers today?In this episode of The Juice Consumer Direct Podcast, Carson Poppenger and Jacob Thorpe sit down with Nima Hakimi, CEO of Convoso, for a conversation on performance marketing, contact-center operations, call deliverability, compliance, agent accountability, and the growing technical complexity of outbound performance.Nima shares perspective from two decades of building in the space, while Carson and Justin get into the realities operators are dealing with right now: spam tagging, scam tagging, carrier changes, short call duration issues, state-by-state regulation, contact-center performance, and how teams need to think differently about data, process, and accountability.There is also a strong discussion around the value of a contact, missed revenue from underperformance, and why better reporting, tighter process, and higher-intent data are becoming more important than ever. This episode makes it clear that success in today’s environment is not about brute force. It is about smarter systems, better execution, and fewer mistakes.Listen now and subscribe for more conversations on lead gen, conversion, sales performance, and revenue growth.Key TakeawaysContact centers are far more technical than most people think today.Deliverability, carrier behavior, and reputation now have direct impact on performance.Agent underperformance should be measured in lost revenue, not just low conversion.Accountability, training, and incentives all need to work together.Compliance is part of daily operations now, not just a legal box to check.Higher-intent data creates stronger pull-through and fewer headaches.The old “just load a list and dial” model no longer holds up.Chapters00:00 Intro to Nima Hakimi and Convoso00:53 Two decades of growth in the industry01:33 Nima’s background and entrepreneurial roots05:23 Family influence, work ethic, and building with purpose08:27 Why Convoso became a trusted platform08:53 Deliverability, spam tagging, and carrier changes12:21 Call reputation and the shifting telephony environment13:28 Defining moments that helped Convoso scale16:10 Why persistence matters in building a business19:20 The biggest contact-center challenges right now25:20 The value of a contact and missed revenue27:05 Measuring below-average performance more precisely29:19 What Convoso solves for performance marketers today33:33 Compliance, regulation, and calling the right data35:41 Why higher-intent data performs better36:09 Why the old call-center playbook no longer works37:32 Closing thoughts and outro#NimaHakimi #Convoso #ContactCenter #CallDeliverability #PerformanceMarketing #OutboundCalling #LeadGeneration #AgentPerformance #Compliance #Telephony #HighIntentLeads #SalesPerformance #TheJuiceConsumerDirectPodcast

Ep. 55 | The New Rules of Contact Center Performance

What does it take to win in contact centers today? In this episode of The Juice Consumer Direct Podcast, Carson Poppenger and Jacob Thorpe sit down with Nima Hakimi, CEO of Convoso, for a conversation on performance marketing, contact-center operations, call deliverability, compliance, agent accountability, and the growing technical complexity of outbound performance. Nima shares perspective from two decades of building in the space, while Carson and Justin get into the realities operators are dealing with right now: spam tagging, scam tagging, carrier changes, short call duration issues, state-by-state regulation, contact-center performance, and how teams need to think differently about data, process, and accountability. There is also a strong discussion around the value of a contact, missed revenue from underperformance, and why better reporting, tighter process, and higher-intent data are becoming more important than ever. This episode makes it clear that success in today’s environment is not about brute force. It is about smarter systems, better execution, and fewer mistakes. Listen now and subscribe for more conversations on lead gen, conversion, sales performance, and revenue growth.

Ep. 54 | What Still Works in Outbound Sales

What still works in outbound sales? In this episode of The Juice Consumer Direct Podcast, Carson Poppenger and Justin Jump sit down with Aurelien Mottier, President of Memory Blue, for a conversation on sales leadership, outbound strategy, talent development, trust, messaging, data, and the growing role AI is playing in modern revenue teams. Aurelien shares his path from France to the UK and eventually into the US tech sales ecosystem, along with the lessons that shaped his leadership style. The conversation gets into why reputation matters, why emotional intelligence is such a powerful advantage in sales, and why the fundamentals of outbound still come back to strong data, relevant messaging, and consistent nurturing. There is also a strong section on AI and where it actually creates value for sales organizations. Instead of replacing the human side of selling, the focus here is on using AI to remove admin, improve coaching, create more consistency, and help reps spend more time doing the work that matters most. If you work in sales, marketing, SDR leadership, recruiting, customer acquisition, or revenue operations, this episode is packed with practical perspective from someone who has spent years building and scaling high-performing sales organizations. Listen now and subscribe for more conversations on lead gen, conversion, sales performance, and revenue growth. Aurelien Mottier is the President of Memory Blue, a B2B sales development and appointment-setting firm known for building high-performing outbound teams. Originally from France, Aurelien has spent years helping companies scale revenue through strong messaging, disciplined prospecting, talent development, and go-to-market strategy across international markets.

Ep. 53 | Turning Old Leads Into New Revenue

What if the leads most companies write off still have real value? In this episode of The Juice Consumer Direct Podcast, Carson Poppenger and Jacob Thorpe sit down with Drew Warmington, CEO of iLeads and Tova Data, to talk about the evolution of lead generation, data enrichment, customer acquisition, and how better lead intelligence helps businesses recover more revenue from leads they already own. Drew shares his story from the early days of online lead generation to building data-driven solutions that help companies qualify faster, prioritize smarter, and create stronger conversations with consumers. The conversation gets into how data can improve targeting, how lead scoring helps teams focus on the right opportunities, and why old or unconverted leads should be treated like an asset instead of a sunk cost. There is also a strong discussion around how enriched data helps contact centers and sales teams build more authority in the conversation, reduce friction, and improve conversion by knowing more before the call even begins. If you work in lead generation, customer acquisition, mortgage, insurance, home services, sales, or revenue operations, this episode is packed with practical insight on how better data leads to better decisions and better outcomes. Listen now and subscribe for more conversations on lead gen, conversion, compliance, sales performance, and revenue growth. 00:00 Intro and welcome to Drew Warmington 00:30 Long history with Drew in the lead space 02:19 Drew’s tenure in the industry and early story 03:39 The early days of lead generation 04:21 How Drew got started online in 1996 07:09 Scrappy startup lessons in lead gen 09:24 What iLeads and Tova Data do today 12:33 Data, process, and smarter decisions at scale 15:04 How Tova Data fits into the business 16:07 Why enriched data matters more today 18:00 Home services use cases and property data 20:06 Improving qualification and appointment workflows 22:00 How better data improves the sales conversation 23:33 Case study on recovering value from old leads 26:08 Turning lead inventory into revenue 29:03 Final thoughts and entrepreneurial advice 30:23 Closing thoughts and outro #DrewWarmington #iLeads #TovaData #LeadGeneration #DataEnrichment #LeadScoring #CustomerAcquisition #ConversionStrategy #LeadData #SalesConversion #MortgageLeads #InsuranceLeads #HomeServicesLeads #RevenueGrowth #CustomerData #TheJuiceConsumerDirectPodcast #CarsonPoppenger #JacobThorpe #Squeeze

Ep. 52 | Great Teams Look Beyond the Lead

Most teams focus on getting the lead. The better teams understand what happens after it. In this episode of The Juice Consumer Direct Podcast, Carson Poppenger and Jacob Thorpe sit down with Margaret Wise, CGO of ClickDimensions, to talk about customer intent, revenue growth, client retention, onboarding, and the growing role AI is playing across modern sales and marketing teams. Margaret brings a broad view of how revenue teams actually perform when marketing, sales, and client strategy are aligned. This conversation gets into the signals most companies miss, why implementation matters just as much as the technology itself, and how strong teams use better visibility to improve outcomes across the customer journey. There is also a practical discussion around AI and how teams are actually using it inside revenue operations. The conversation stays focused on real application, including better visibility into conversations, stronger follow-up, improved workflows, and more informed decision-making. If you work in lead generation, sales, marketing, customer experience, or revenue operations, this episode gives a grounded look at what it takes to turn more intent into more revenue. Like, comment, and subscribe for more conversations on lead gen, conversion, compliance, sales performance, and the systems behind modern growth. Looking to connect with other sales, marketing, and revenue leaders? Learn more about Pavilion here: https://www.joinpavilion.com/ [https://www.joinpavilion.com/] 00:00 Intro and welcome 01:05 Margaret Wise’s background and career path 04:12 How each role built toward the next 06:13 Revenue strategy and the tools teams need today 08:04 The biggest problems modern teams are trying to solve 11:21 AI workflows, automation, and customer conversations 13:02 Managing clients, retention, and growth opportunities 15:27 Why performance earns trust 17:45 Onboarding and the customer experience 19:51 Why implementation matters more than most teams realize 22:18 AI, analytics, and staying focused 26:02 Pavilion, networking, and leadership growth 31:47 Final thoughts on learning from other operators 33:16 Outro #MargaretWise #ClickDimensions #CarsonPoppenger #JacobThorpe #JuiceConsumerDirectPodcast #Squeeze #CustomerIntent #RevenueGrowth #LeadGeneration #LeadConversion #RevenueOperations #SalesLeadership #ClientRetention #OnboardingStrategy #MarketingTechnology #B2BGrowth #RevOps #SalesStrategy #MarketingStrategy #AISales