Set It & Regret It? Why Multifamily Operators Get Mystery Shopping WRONG!

From Situational Homelessness to Livelong Careers in Multifamily

📅 Guests: Amanda Anderson | Leasing Professional 📅 Guests: Patra Quattlebaum | Leasing Professional 📅 Guests: D’Aaron Harris | Maintenance Technician 👔 Special Guest: David Williams | President & CEO of Entryway 👤 Host: Steve Wunch | https://salesmail.com ✨ In this inspiring episode, we continue our conversation with Entryway, the nonprofit tackling homelessness through careers in multifamily. Joining David Williams are three graduates of the program whose journeys are nothing short of remarkable. From situational homelessness to award-winning careers, Amanda, Patra, and D’Aaron share how Entryway gave them the tools, training, and opportunity to thrive. 🎧 In this episode, we cover: 🏡 How Entryway connects housing and employment opportunities in multifamily 🚀 Amanda’s rise from hardship to “Leasing Rookie of the Year” 🌟 Patra’s leap from retail to a meaningful career in property management 🔧 D’Aaron’s story of finding stability and purpose through maintenance work 🤝 Why second chances create lasting impact for individuals, families, and communities 💬 Favorite Quote: “It’s not just a job—it’s a chance to build a life and a career.” 🔔 Don’t forget to like, comment, and subscribe for more stories of resilience and innovation shaping the future of multifamily. 📹 Sponsored by SalesMail – the leading video messaging platform for multifamily professionals. Build stronger connections, lease faster, and bring your community story to life: salesmail.com

Regional Manager Speaks Out: The Good, Bad, and Beauty of Property Management

📅 Guest: Naomi Wolfe | Experienced Regional Manager in Multifamily 👤 Host: Steve Wunch | Industry Principal at SalesMail (https://www.salesmail.com/mfh1) ✨ In this episode, seasoned regional leader Naomi Wolfe joins host Steve Wunch for a heartfelt and honest conversation about career growth, leadership, and what it really takes to thrive in multifamily. From starting as a leasing temp to becoming a multi-site leader, Naomi shares the mindset shifts, questions, and moments that propelled her forward—and how she now lifts others along the way. 🎧 In this episode, we cover: 📈 How asking “why” can fast-track your career 🛠️ Mentorship, leadership, and managing with empathy 💰 Understanding how your role impacts the bottom line 📚 The value of certifications and continued education 💬 Creating space for team members to grow—or stay rooted in what they love 💬 Favorite Quote: “If you’re curious, ask. If you’re ready, grow. And if you’re happy where you are, jam out and do it well.” 🔔 Don’t forget to like, comment, and subscribe for more real talk and fresh insights from multifamily’s brightest minds.

Set It & Regret It? Why Multifamily Operators Get Mystery Shopping WRONG!

📅 Guest: Audra LaMoon | Livewire Performance Consultants - https://www.livewireperformance.com/ 👤 Host: Steve Wunch | SalesMail - https://salesmail.com/mfh1 ✨ In this dynamic episode, Audra LaMoon brings her signature energy and international expertise to the Multifamily Mind Podcast. From luxury hotels to multifamily communities, Audra shares how consistent hospitality and immersive mystery shopping can radically transform resident experience and team accountability. With stories that are equal parts hilarious and insightful, Audra shows us what happens when you train like Disney, think like an owner, and lead like service matters. 🎧 In this episode, we cover: 🛎️ Lessons multifamily can steal from top-tier hospitality and travel brands 🔍 How immersive, experiential mystery shopping tells a better story than data alone 👀 Why every team member—from leasing to maintenance—shapes the resident journey 📈 How “customer huddles” and cross-departmental training improve retention 🎯 Tips to align behavior with brand vision—without spending a dime 💬 Favorite Quote: “Behavior breeds behavior. And the vibe of the tribe is what matters most.” 🔔 Don’t forget to like, comment, and subscribe for more bold conversations with multifamily’s most passionate minds.

The Hidden Psychology Behind Multifamily Community Events

📅 Guest: Jese Gary | https://www.linkedin.com/company/luxegiving/ 👤 Host: Steve Wunch | https://www.linkedin.com/in/stevewunch1/ 🦸 Superpowered by: SalesMail | https://www.salesmail.com/mfh1 🎉 In this episode, we’re joined by community event expert Jese Gary, who brings a fresh and thoughtful approach to resident engagement. As Senior Account Executive at LuxeGiving, Jese shares the psychology and strategy behind planning successful events that build real community culture. 💡 Whether you're tired of taco nights or trying to level up your pool parties, Jese walks us through: Why thoughtful planning beats flashy budgets How demographics and property type impact event success The biggest mistake teams make when trying to re-engage residents Creating a proactive, scalable event plan residents actually want Why even non-attendees care about your event presence 🏘️ From high-rises to garden-style communities, this conversation is packed with actionable insights to help you craft resident experiences that stick. 💬 Favorite Quote: "You're creating a space where people don’t just eat—they connect. That’s when you know it’s working." 🔗 Subscribe for more episodes and follow us for fresh perspectives from leaders across the multifamily industry.

The Theater of Multifamily: Why Creativity Wins

📅 Guest: Justin Dilley | MRI Software - https://www.mrisoftware.com/ 👤 Host: Steve Wunch | SalesMail - https://salesmail.com ✨ In this energizing episode, Justin Dilley joins host Steve Wunch for a candid and creative deep-dive into leadership, innovation, and breaking the mold in multifamily. From LinkedIn content that stops the scroll to strategic disruption that actually moves the needle, Justin shares how embracing your inner creator can spark more than just good marketing—it can transform culture, communication, and connection. 🎧 In this episode, we cover: 🎭 The power of “good disruption” in leadership and operations 🧠 Why creativity is essential (not optional) for modern multifamily professionals 💡 How leaders can foster a culture of safe exploration and new ideas 🧰 Real-world examples of content that converts and resonates 🎬 And yes—what we can learn from theater, branding, and a little bit of fun 💬 Favorite Quote: "Leaders don’t need to have all the ideas—but they do need to make space for them." 🔔 Don’t forget to like, comment, and subscribe for more inspiring conversations from multifamily’s brightest minds.