The New F Word Podcast Powered by Baryons
The frontline — grocery clerks, delivery drivers, servers, theme park operators — is 80% of the global workforce. That's roughly 2.7 billion people who keep everything running and almost never get seen. And until this year, there had never been a book written for the people who support them. JD Dillon wrote it. In this episode, Baryons CPO, Brooks Canavesi and Baryons CEO, Mike Hruska talk with JD — author of The Frontline Enablement Playbook, founder of LearnGeek and Every Shift Counts, and a Disney, AMC, Kaplan, and Axonify alum who started out managing movie theaters and theme parks. We get into the night he lost Splash Mountain for four and a half hours, the trainer who changed his life (and doesn't remember him), why “I appreciate you” beats “thank you,” what AI quietly gives and takes away from how we work, why frontline managers may be the most important people in any company, and why feeling supported might be the truest definition of flourishing there is. 📕 Get The Frontline Enablement Playbook: https://a.co/d/0fTOXEmd More from JD: jddillon.com · frontlineplaybook.com · LinkedIn: https://www.linkedin.com/in/jddillon/ (00:00) Welcome (03:01) The Splash Mountain meltdown (07:46) Writing a 650-page book with 50 co-authors (12:08) Tommy, the best trainer in 25 years (24:14) Community that drives performance (36:15) Who fills JD's bucket? (41:23) A movement for the invisible 80% (56:50) AI, overload & the em-dash (1:11:12) Why frontline managers matter most (1:36:20) The virtuous trust cycle (1:42:23) What flourishing means to JD (1:47:24) The listener challenge The New F Word is presented by Baryons — your Flourishing Partner. Start free at baryons.com. This week's challenge: find one person whose work usually goes unseen — and tell them “I appreciate you.” Baryons is your Flourishing Partner. You call, it listens, and together you design what's next. Science-backed. Patent Pending. Start for free with your Baryon today at Baryons.com
9 episodios
Comentarios
0Sé la primera persona en comentar
¡Regístrate ahora y únete a la comunidad de The New F Word Podcast Powered by Baryons!