How OrthoCarolina drives strategic growth through a human-centered experience for patients, practitioners and employees

How ambulatory surgery centers help OrthoCarolina drive scalable healthcare growth

Subscribe to The Pursuit of Exceptional Care on Apple Podcasts [https://podcasts.apple.com/us/podcast/the-pursuit-of-exceptional-care-powered-by-orthocarolina/id1827300821], Spotify [https://open.spotify.com/show/45QZaNnI1nuOpWjc8ukKN0], YouTube [https://www.youtube.com/playlist?list=PLhM5Aa8Bvjqq4fDUskMZ-W4GXB3NuY35t] or wherever you get your podcasts. In this episode of The Pursuit of Exceptional Care, OrthoCarolina’s Bob Raspa, chief administrative and value officer, and Susan Deal Smithey, ambulatory surgery center administrator, explore ambulatory surgery centers and the role they play in value‑based care. The episode breaks down how innovative surgery centers, physician‑led models and strategic partnerships are reshaping orthopedic care in Charlotte. Raspa and Deal Smithey also delve into how surgery centers have allowed OrthoCarolina to scale efficiently and deliver higher-quality outcomes for patients at lower costs. Learn more [https://www.orthocarolina.com/resources-category/value-based-care] about value-based care at OrthoCarolina.

How OrthoCarolina drives strategic growth through a human-centered experience for patients, practitioners and employees

In this episode, Blair Primis, CGO, and Catherine Anderson, director of experience, discuss how OrthoCarolina treats experience as a growth strategy. They define experience as the feeling created for three stakeholder groups — patients, practitioners and employees — and explain how trust, differentiation and consistent “walk the walk” execution drive retention, referrals and employee engagement. “It’s up to us to make sure we’re giving the patients that delight and finding those memorable moments to surprise them so that human touch and human-centered approach connects them and they build trust,” Anderson said.

OrthoCarolina CEO and CGO on expanding healthcare access and growth opportunities in 2026

In this episode of The Pursuit of Exceptional Care, OrthoCarolina’s Dr. Leo Spector, CEO, and Blair Primis, chief growth officer, discuss the organization’s plans for deliberate growth in 2026. They explore efforts to expand access for patients, leverage technology and maintain community impact while lowering healthcare costs. Their discussion also highlights the challenges and opportunities that lie ahead as OrthoCarolina aims to meet the needs of the patients and community in 2026 and beyond.

How OrthoCarolina’s in-house research drives surgical innovation and patient-centric care

In this episode of The Pursuit of Exceptional Care, OrthoCarolina Director of Surgical Services Susan Deal Smithey discusses how their in-house research and resulting data are shaping care models at the surgery center level.  OrthoCarolina Research Institute, an organization within OrthoCarolina, gathers data and conducts research to evaluate new surgical devices and procedures, Smithey says.  The research is then used to obtain FDA approval and advance orthopedic care globally. “Our focus is on that patient experience,” Smithey says. “We really want the patient to come in and feel like they’re really not a number, they’re there for an individual procedure.”  Listen to learn more about: -              How patient expectations are changing (2:22) -              Why in-house research is advancing care models (6:27) -              Collaboration between surgical and clinical teams at OrthoCarolina (9:43) -              The future of value-based care (11:54)

How OrthoCarolina is leading a health care transformation with value-based care

On this episode of The Pursuit of Exceptional Care, OrthoCarolina Chief Administration Officer Bob Raspa and Director for Value-Based Programs Stephen Freshly discuss value-based care, how it differs from the traditional fee-for-service model, and the benefits it brings to patients and the health care system.  “At its core, value-based care seeks to decrease the cost of care, increase the quality of care that we're delivering to the patient, and increase the patient's experience in going through that care,” Raspa says.  Listen to hear more about: ·      How OrthoCarolina implements value-based care in their practice (9:30) ·      Patient response to this innovative care model (16:59) ·      What future goals OrthoCarolina has for value-based care (24:08)