The Quarterly Call
Punchlines We are a technology-generated company servicing a logistics industry. Lean is the engine and AI is the accelerator. AI is not a buzzword; it is how we are running the company. We have fundamentally changed the processes to decouple head count growth from volume growth. We have achieved over 40% productivity increase since the end of 2022. Our core strategy is to outgrow our markets and expand our operating margins simultaneously. Automated quoting now covers 100% of requests in about 32 seconds, up from 65% manually. We are migrating from generative AI to the game-changing potential of agentic AI. We are nearly at mid-cycle margins in the worst freight market ever. The technology makes the operating model better, and the operating model makes the technology better. The next two years will be more exciting than the last two years because we are still in the early innings. We do no AI for hobby; every investment must show a specific business return.
198 episodios
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