The Long Game by Ryan Richards
Most people see the glam, but few see the 15-hour days that built it. In this episode of The Long Game Podcast, Ryan sits down with Jamie Sanborn, owner of One Eleven RX, a med spa based in Auburn, MA, to talk about what it actually takes to build a thriving business in an industry that looks a lot easier than it is. Jamie started One Eleven RX out of pure necessity. A registered nurse for 15 years, she was climbing the corporate ladder, running operations for a wound care center, making six figures, and still felt like something was missing. She started with spray tans out of her house, bootstrapped her way into aesthetics, and built a team of 14 doing multiple seven figures annually. Her path wasn't linear, and she doesn't pretend it was. They talk about why Jamie hires for bedside manner over skill, what it means to "eat last" as a leader, how she navigated finding a compliant medical director partnership in one of the most regulated states in the country, and why staying honest with your team is the foundation everything else is built on. What You'll Learn: * Why the med spa industry is far more medically serious than its Instagram presence suggests, and what compliance really looks like for an RN-owned practice in Massachusetts * How Jamie went from spray tans out of her house to a team of 14 doing multiple seven figures, and what the bootstrapped middle looked like * Why hiring for bedside manner and cultural fit beats hiring for technical skill every time * What "eating last" actually looks like in practice, and why it's the single best thing a leader can do to build team loyalty * How to know when you're ready to open a second location, and why opening too early is one of the most common mistakes in growing businesses * Why building a business forces you to confront your own blind spots, whether you're ready to or not * How to think about the nature versus nurture question as an entrepreneur who learned the game from watching a parent do it first If you're building a business in a service industry and trying to figure out how to grow without losing the personal touch that got you there, this episode is a practical and honest look at what that actually requires. Interested in connecting? GUEST Jamie Sanborn Founder, One Eleven RX jamie@oneelevenrx.com | https://www.oneelevenrx.com Instagram: @jamie.injx | @oneelevenrx HOST Ryan Richards | Branch Manager, Northpoint Mortgage | NMLS 1987735 rrichards@trynorthpoint.com | www.financewithteamrichards.com 204 Turnpike Rd, Westborough, MA 01581 Licensed in MA, CT, FL, NC, NH, PA, RI, ME, TN Follow us on Instagram @financewithteamrichards @the.longgamepodcast #TheLongGamePodcast #FinanceWithTeamRichards Chapters: 00:00 Intro 01:03 Meet Jamie Sanborn 02:40 From Spray Tans to Botox 04:53 Making the Leap 08:38 Growth Goals and Scaling 10:37 Hiring and Culture Fit 15:33 Leading with Service 19:05 Expansion Timing and Marketing 20:24 Cash Flow and Inventory Lessons 26:39 Finding the Right MD Partner 27:33 Doctor Partnership Setup 28:55 Staying Compliant 31:12 Choosing Core Services 32:53 Building Specialist Team 33:40 From Operator to Leader 35:59 Entrepreneur Mindset Reality 38:12 Injection Risks Training 39:47 Botox vs Filler Explained 44:34 Mentorship Full Circle 45:56 Advice Nature Nurture Wrap
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