The Startup Sidekick
Making the decision to join an early-stage startup is already risky, but to join and build a thriving Customer Success function (with no CS background)... that's bold. But that's what Matt Hensler, Executive Consultant at inswing, did. He pivoted from marketing to customer success. However, his agency background of knowing how to provide high service, build relationships, and ability to problem solve, helped him adapt quickly. Not sure if joining a startup is right for you? Matt shares what he's learned along the way. • Self-motivation is needed • Learn to be clear about what you want • You need to be excited about the business • Building relationships is more important than you realize
7 episodios
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