The Talent Pieces

AI Won’t Replace People—But It Will Change the Game: Scaling, Talent, and Trust with - Grace Maher

36 min · 24 de sep de 2025
Portada del episodio AI Won’t Replace People—But It Will Change the Game: Scaling, Talent, and Trust with - Grace Maher

Descripción

In this episode of The Talent Pieces, Carlos Delcid sits down with Grace Maher, COO of OTR Solutions, to explore how a fintech leader in the freight industry is scaling operations without sacrificing culture, service, or trust.Grace unpacks the evolution of the trucking industry—from paperwork in envelopes to AI-powered fraud detection—and shares how OTR is using technology not to replace people, but to empower them. She explains how their team built one of the highest-retention nearshore programs in their vendor’s portfolio, why culture still wins in a high-AI world, and how servicing—not just selling—drives lasting growth.

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