The Twin Cities Business Show
How does Dairy Queen create new Blizzard flavors? Why do some menu items go viral while others never make it to stores? And could a Mango Sticky Rice Blizzard ever come to America?In this episode of the Twin Cities Business Show, we sit down with Jane Friedrich, Executive Vice President of Research & Development at Dairy Queen, to go inside one of Minnesota's most iconic brands.Jane is a food scientist with a Ph.D. in flavor chemistry and a former Cargill executive. In this episode, she explains the science behind creating new menu items, how consumer trends shape innovation, and why social media has become a powerful force in determining what ends up on the menu. Topics include: * 00:00 Introduction * 00:35 How New Blizzard Flavors Are Created * 02:15 How Many Flavor Ideas Does Dairy Queen Start With? * 03:13 The "Blizzard Freezer" and Bringing Back Fan Favorites * 05:03 Food Trends Shaping Dairy Queen's Future06:19 Why Dairy Queen Invests in Food Beyond Ice Cream * 07:31 The Science Behind a Perfect Chicken Strip and Blizzard * 09:13 Why the Oreo Blizzard Is Still No. 1 * 10:47 How GLP-1 Drugs Could Change the Food Industry * 11:13 Jane Friedrich's Journey from Cargill to Dairy Queen * 13:42 What It's Like Working at Berkshire Hathaway-Owned Dairy Queen * 15:01 How Franchisees Influence New Menu Items * 16:29 Cocoa Prices, Inflation, and Food Costs * 18:11 Products That Flopped—and Ones That Went Viral * 19:58 How Dairy Queen Monitors Social Media Trends * 20:45 The Science of Taste, Smell, and Flavor Chemistry * 22:45 Why Dairy Queen Creates Powerful Childhood Memories * 24:54 Why Dairy Queen Introduced the Mini Blizzard * 26:38 Where Dairy Queen Is Headed Next * 28:24 International Expansion and the Mango Sticky Rice Blizzard * 31:01 Why You Can't Build a Menu Based on Your Personal Favorites * 32:30 Closing ThoughtsIf you're interested in food innovation, consumer trends, branding, or the business behind iconic products, this conversation offers a rare look inside the R&D engine of Dairy Queen.
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