E94 Own Your Corners!

E94 Own Your Corners!

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners. By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for. ✅What You'll Learn: 🍍 Why guests often perceive a room as dirty even when they can't identify a specific problem 🍍 How neglected corners impact the overall guest experience and survey feedback 🍍 A simple monthly housekeeping focus that keeps rooms looking fresh and maintained 🍍 Why inspection and coaching are essential for building consistent cleanliness standards 📍Action Items: ✅ Conduct a "Corners Walk" through guest rooms, hallways, and bathrooms this week ✅ Add corner cleaning and inspection points to your housekeeping and PM checklists ✅ Use inspection findings as coaching opportunities to improve team performance and awareness Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Instagram - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Channel - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook Group for Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍Join the Crown Society! https://www.thewisepineapple.com/crown

E94 Own Your Corners!

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners. By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for. ✅What You'll Learn: 🍍 Why guests often perceive a room as dirty even when they can't identify a specific problem 🍍 How neglected corners impact the overall guest experience and survey feedback 🍍 A simple monthly housekeeping focus that keeps rooms looking fresh and maintained 🍍 Why inspection and coaching are essential for building consistent cleanliness standards 📍Action Items: ✅ Conduct a "Corners Walk" through guest rooms, hallways, and bathrooms this week ✅ Add corner cleaning and inspection points to your housekeeping and PM checklists ✅ Use inspection findings as coaching opportunities to improve team performance and awareness Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Instagram - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Channel - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook Group for Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍Join the Crown Society! https://www.thewisepineapple.com/crown

E93 Teach to Sell: How Trust, Not Pressure, Creates More YESes with Dan Rochon

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones. Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life. If you've ever felt uncomfortable with selling, this episode may completely change the way you think about influence. Key Learnings: ✅ Why sales is actually an act of service when done correctly ✅ The CPI Communication Model: Rapport, Adept Questions, and Active Listening ✅ How ethical influence helps people make empowered decisions ✅ The objection handling framework that eliminates resistance before it appears Action Items: 🔹 Spend your next conversation listening 80% of the time and talking only 20% 🔹 Ask deeper questions to uncover goals, fears, and obstacles before offering solutions 🔹 Identify the most common objections in your business and create a proactive plan to address them early Connect with Dan:📍LinkedIn Profile - ⁠https://www.linkedin.com/in/danrochon/⁠ [https://www.linkedin.com/in/danrochon/] 📍Instagram - ⁠https://www.instagram.com/danrochonx/⁠ [https://www.instagram.com/danrochonx/] 📍Amazon - ⁠https://www.amazon.com/stores/author/B094YKZ9LF⁠ [https://www.amazon.com/stores/author/B094YKZ9LF] 📍Facebook - ⁠https://www.facebook.com/profile.php?id=100086498082316#⁠ [https://www.facebook.com/profile.php?id=100086498082316#] Connect with Christine:📍Website - ⁠https://www.thewisepineapple.com/⁠ [https://www.thewisepineapple.com/] 📍LinkedIn Profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠ [https://www.linkedin.com/in/christine-trippi-56105311] 📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠ [https://www.instagram.com/the_wise_pineapple/] 📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠ [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/] 📍Join our FREE Facebook Group of Hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠ [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/] 📍Join the Crown Society - ⁠https://www.thewisepapple.com/crown⁠ [https://www.thewisepapple.com/crown]

E93 Teach to Sell: How Trust, Not Pressure, Creates More YESes with Dan Rochon

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones. Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life. If you've ever felt uncomfortable with selling, this episode may completely change the way you think about influence. Key Learnings: ✅ Why sales is actually an act of service when done correctly ✅ The CPI Communication Model: Rapport, Adept Questions, and Active Listening ✅ How ethical influence helps people make empowered decisions ✅ The objection handling framework that eliminates resistance before it appears Action Items: 🔹 Spend your next conversation listening 80% of the time and talking only 20% 🔹 Ask deeper questions to uncover goals, fears, and obstacles before offering solutions 🔹 Identify the most common objections in your business and create a proactive plan to address them early Connect with Dan:📍LinkedIn Profile - https://www.linkedin.com/in/danrochon/ [https://www.linkedin.com/in/danrochon/] 📍Instagram - https://www.instagram.com/danrochonx/ [https://www.instagram.com/danrochonx/] 📍Amazon - https://www.amazon.com/stores/author/B094YKZ9LF [https://www.amazon.com/stores/author/B094YKZ9LF] 📍Facebook - https://www.facebook.com/profile.php?id=100086498082316# [https://www.facebook.com/profile.php?id=100086498082316#] Connect with Christine:📍Website - https://www.thewisepineapple.com/ [https://www.thewisepineapple.com/] 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 [https://www.linkedin.com/in/christine-trippi-56105311] 📍Instagram - https://www.instagram.com/the_wise_pineapple/ [https://www.instagram.com/the_wise_pineapple/] 📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/] 📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/] 📍Join the Crown Society - https://www.thewisepapple.com/crown [https://www.thewisepapple.com/crown]

E92 SWEET SUMMER SCORES: PLAN NOW OR PAY LATER

What if the secret to surviving summer isn't working harder, but planning smarter? In this episode, Christine shares two powerful "juicy tidbits" that can help hospitality leaders create a summer their teams will actually enjoy. From appreciation planning to building better huddles, she reveals simple ways to keep morale high, communication strong, and energy flowing all season long. FREE Huddle & Appreciation Days Planner: https://www.thewisepineapple.com/e92 🍍 What You'll Learn: ✅ Why recognition plans should be scheduled before the busy season begins ✅ How small appreciation moments can create lasting team engagement ✅ Why huddles become more important when business gets busier ✅ How a simple Huddle Pack can eliminate last-minute leadership stress 🎯 Action Items: ✔️ Create a summer appreciation calendar with weekly recognition activities ✔️ Brainstorm and map out summer huddle topics with your leadership team ✔️ Build a grab-and-go Huddle Pack filled with tools, games, recognition items, and activities Connect with Christine:📍Website - https://www.thewisepineapple.com/ [https://www.thewisepineapple.com/] 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 [https://www.linkedin.com/in/christine-trippi-56105311] 📍Instagram - https://www.instagram.com/the_wise_pineapple/ [https://www.instagram.com/the_wise_pineapple/] 📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ [https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/] 📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ [https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/] 📍Join the Crown Society - https://www.thewisepineapple.com/crown [https://www.thewisepineapple.com/crown]