Scaling to $150M+ and 50M Users: Henry Shi’s Playbook from Super.com

From First Day to First Win: Why Onboarding is Everything

High staff turnover doesn’t just hurt your bottom line. It kills morale, slows execution, and drives away your best people. But what if you could fix that before a new hire even starts?Today, I’m joined by Ramli John, author of *Product-Led Onboarding* and founder of Delight Path. We talk about how onboarding isn’t just a checklist — it’s a powerful moment to show people what your company’s really about.We cover what it takes to make someone feel like they belong on day one, how small moments of delight can build real loyalty, and why getting to a “quick win” early on makes a massive difference in retention.🔹 Shrinking “time to first win” — and why it matters🔹 The best onboarding moment Ramli’s ever had (hint: Coffee Crisp)🔹 Building a 30-60-90 plan that sets people up to succeed🔹 How onboarding reflects your values and leadershipIf you’re leading teams, hiring frontline workers, or just want to keep the people you’ve invested in, this episode’s packed with practical ideas to make onboarding actually work.🎧 Tune in and let’s plug the leaky bucket.---Brought to you byTANDA – Unlocking employee retention, productivity, and happinesshttps://www.tanda.io---Find RamliDelight Path: https://www.delightpath.comLinkedIn: https://www.linkedin.com/in/ramlijohn---Connect with JesseLinkedIn: http://www.linkedin.com/in/jessechorInstagram: https://www.instagram.com/jessechorX: https://x.com/jessechorFacebook: https://www.facebook.com/jesse.chorThreads: https://www.threads.net/@jessechorLinktree: https://linktr.ee/jessechor---🎉 Shoutout for this episode#EmployeeExperience #OnboardingMatters #RetentionStrategies #LeadershipLessons #FrontlineTeams #MomentsOfDelight #Everboarding #TandaPodcast #UnlockedPotential #RamliJohn

Why Great Teams Have a Cultural Rhythm — And How to Create One That Lasts

In this episode of Unlocked Potential, I sit down with Ted Blosser, co-founder and CEO of WorkRamp, to explore how fast-growing companies can scale without losing the culture that made them great — and why creating a consistent cultural rhythm is the key to keeping your team aligned, engaged, and high-performing. Ted shares the real behind-the-scenes stories: 🔹 What a “cultural rhythm” actually is — and how to build one that lasts 🔹 Why most companies invest in training either too early or too late 🔹 How to grow managers from within without diluting your values 🔹 How AI is changing the way teams train, certify, and scale operations 🔹 What operators in hospitality, construction, and manufacturing should automate now — before it’s too late Whether you're an owner, operator, or people leader, this conversation is packed with actionable strategies to help you scale smarter, lead stronger, and protect your company’s DNA through every stage of growth. 🎙️ Brought to you by TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools. www.tanda.io 🔗 Where to find Ted LinkedIn:   / tedblosser   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbkZ0SEs0a00zbUkwaFF6ZDNTSjByeGUwcEY2UXxBQ3Jtc0trYkliWDdSQk03UGxBQ0hZNGRfVzQwcWdqb0U4M0k1ZmNiNWVvaXlBWlVFdG1xRU9zSWhPc0pYYkc1M2dwMmczcUwycUpLazVzUDNDeUtacEljRV9tUjcybU1iYk1OcG1qUEVOUU0zbzZtVmtISDNJdw&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Ftedblosser%2F&v=Uw1a7ASmf8I] WorkRamp: https://www.workramp.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbXhYMy0xc1l3TG5HYTA3ZTBuMnAwUkk1MVBBd3xBQ3Jtc0trNlVfZl9vRG1QTnU1ZGQ5RjBGUlFPTGJYTl9nZ1ozRkFjWTcxRlNQalhQUEZqelh4TURNV2JpYWE3NjZ4VnlaelFFbnJwVDBnellYelhvODNVQ1ZCeTJ1ZFZWR2ZxTUZNanVqVmllNzd6c29rY09EYw&q=https%3A%2F%2Fwww.workramp.com%2F&v=Uw1a7ASmf8I] 🔗 Where to find Jesse LinkedIn:   / jessechor   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqblhHVHlONzdia21BeXRUVVBHa1NyajlDdmtuZ3xBQ3Jtc0ttQ2dLUVZDWHl1R1ZpZlk0ZXRUOVQtenNGOGRLUUJfa1U2TXdCVURSNWpsTkFTQzZqX2Jsa2J5WmFMQkZVNEJPNlUzUnhvUE9pS00xNnh5ZXBqd0t4ZnBFUHpnMVNyX3R1THFxaXdGOUEtNHhZN0tyYw&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fjessechor%2F&v=Uw1a7ASmf8I] Instagram:   / jessechor   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWluLTlOZlFnZXZaYWk2eDNEeExJWnlYWGRGd3xBQ3Jtc0ttMUp4TWIxbGVwZ1NyancyM1dCeHpkUzBUWUhIbnpSdWtyem5hMmxETlNPVUJXWHFxckpYMm9CcEg5WDhVWEFKYTVQczl3NzJEc0E5OExLb1Rjc3lrc2haZmhiOW1hZFNmLXZlRThURjlBbUdURVc0WQ&q=https%3A%2F%2Fwww.instagram.com%2Fjessechor%2F&v=Uw1a7ASmf8I] X: https://x.com/jessechor [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbTgwUDdyS3EtcUR5LTlJLWtINlF2YlJLUTZBZ3xBQ3Jtc0trX09DOG1yQUhmT0t6MTVKR0FsZEs5SlJ4NlA3R1Z4cTFRdFlrVmIzWnJ1SUJvNk9HdGlyMk9WWV9hUTlsb0FHZTl2QzBlaU54ejhqQVZmNWdPMkxhMVQ2U3VoNWpibm9MRnIzaFlaSUc1ZUVNOFJsWQ&q=https%3A%2F%2Fx.com%2Fjessechor&v=Uw1a7ASmf8I] Facebook:   / jesse.chor   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbGNjRHE5YlhwTmlwSzVvckswOG9sRTJ5c0phd3xBQ3Jtc0trUU5wakFFSGl1aGcwZ1RTY3NBZkk2Y25mbmxTVVRMQk5zRkduSjdVT0l5ZmZpbFJzUDRGdVhnVkY0TFpUWU9tVUF5a1NpZkkyS1JKQTVvQ2pid0doRjUxYkhDbXdqVWhwWURybXRWUW5Zb21JNF92aw&q=https%3A%2F%2Fwww.facebook.com%2Fjesse.chor&v=Uw1a7ASmf8I]T hreads: https://www.threads.net/@jessechor [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbXQweVV5T2RmMmFoM01vZGg1aTFGdmRzWFV6QXxBQ3Jtc0trZm1sZUtmeUVLZksxR01zWHJPZXEyczV4Z1R6OG52ZHpnN21CdnlwUm9HLXR0czJCeTBkR2NPaTJGeU9uR1RQVlo3ZnBYaDRlTUhFbVpFdmZObGszMS04N2NBWnhraV9zY1lILVl6YmtHWkIzTkhZbw&q=https%3A%2F%2Fwww.threads.net%2F%40jessechor&v=Uw1a7ASmf8I] Linktree: https://linktr.ee/jessechor [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbjFEMXpLazhQRkRla1AzX21rN0I4NF82ZlRud3xBQ3Jtc0trMTZERTZlNHhwUlQzRDBUWDBES3RNdDNyQzhGQkhVbGNPeC1Td3p0UHEyc2duWVB4UDRfbm1nc3hCYUoySm5fV2R5MVVqdVBsd0YwMWV6ZHBGajFGMGlOS2FHdms3TlYwWkpGMDI1NWFkbzdBSFpCVQ&q=https%3A%2F%2Flinktr.ee%2Fjessechor&v=Uw1a7ASmf8I] 🎉 Shoutout of the Week This one goes to Ad Hoc —  Thomas Keller’s legendary fried chicken spot. I’m repping the uniform shirt in this episode and the food is just as bold as the convo #Leadership [https://www.youtube.com/hashtag/leadership] #TedBlosser [https://www.youtube.com/hashtag/tedblosser] #WorkRamp [https://www.youtube.com/hashtag/workramp] #UnlockedPotential [https://www.youtube.com/hashtag/unlockedpotential] #ScalingCulture [https://www.youtube.com/hashtag/scalingculture] #TeamRhythm [https://www.youtube.com/hashtag/teamrhythm] #FrontlineTeams [https://www.youtube.com/hashtag/frontlineteams] #Onboarding [https://www.youtube.com/hashtag/onboarding] #ComplianceTraining [https://www.youtube.com/hashtag/compliancetraining] #AIInLearning [https://www.youtube.com/hashtag/aiinlearning] #BusinessExecution [https://www.youtube.com/hashtag/businessexecution] #Tanda [https://www.youtube.com/hashtag/tanda] #EmpowerYourTeam [https://www.youtube.com/hashtag/empoweryourteam]

Scaling to $150M+ and 50M Users: Henry Shi’s Playbook from Super.com

In this episode of Unlocked Potential, I sit down with Henry Shi, co-founder of Super.com, to dive deep into how he scaled his company to over 50 million users and $150 million in annual revenue — and why staying lean, fast, and customer-focused made all the difference. Henry shares the real behind-the-scenes stories: 🔹 Why a single billboard can build billion-dollar awareness 🔹 How to survive losing 80% of your revenue overnight (and come out stronger) 🔹 How AI is transforming opportunities for operators — not just tech giants 🔹 Lessons for owners and managers on building teams that don’t slow down as you scale 🔹 Why staying close to your customer matters more than ever — especially for frontline industries like hospitality, construction, and restaurants. Whether you're an owner, operator, or future founder, this conversation is packed with practical, actionable insights to help you lead smarter, empower your teams, and embrace the future with confidence. 🎙️ Brought to you by TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools. www.tanda.io 🔗 Where to find Henry LinkedIn:https://www.linkedin.com/in/henrythe9th/ Super.com: https://www.super.com/ 🔗 Where to find Jesse LinkedIn: https://www.linkedin.com/in/jessechor/ Instagram: https://www.instagram.com/jessechor/ X: https://x.com/jessechor Facebook: https://www.facebook.com/jesse.chor Threads: https://www.threads.net/@jessechor Linktree: https://linktr.ee/jessechor 🎉 Shoutout of the Week Shouting out Steph Curry—because apparently being the greatest shooter of all time wasn’t enough. Now he’s backing Super.com, a startup helping everyday people save money and build credit. From deep threes to deep impact, Steph’s showing up where it matters. 🔥 #Leadership #StartupGrowth #FrontlineTeams #AIForBusiness #BusinessExecution #HenryShi #SuperDotCom #Tanda #EmpowerYourTeam #OwnerOperator #UnlockedPotential #BusinessPodcast

Lessons from a Restaurant Veteran: How to Thrive in 2025’s Economy

Most people think opening a restaurant is about passion and food. But the truth is, the ones who survive—and thrive—are master operators, leaders, and builders of unstoppable teams. In this episode, I sit down with Steve Rosen, longtime Seattle restaurant owner and founder of concept restaurants like Blue C Sushi, Rocket Taco, and Elemental Pizza, to talk about how to actually make a restaurant succeed in today’s wild economy—and why leading a frontline team well might be the single greatest advantage you have. Steve didn’t plan on being a restaurateur. In fact, he started in tech and filmmaking. But a spur-of-the-moment decision led him into the restaurant world, where he learned firsthand how to balance creativity with execution—and how to stay resilient through boom times, recessions, and now, a post-COVID landscape. We dive into: 🔹 How customer habits have changed forever after COVID—and what it means for operators 🔹 Why staffing challenges aren’t just a labor problem (they’re a leadership problem) 🔹 What restaurant teams really need to stay loyal (hint: it’s not just money) 🔹 How rising costs are pushing operators to rethink pricing, service, and value 🔹 The hidden cost of broken culture—and how the best teams are built 🔹 How tech and AI might reshape hospitality (but people still win hearts) 🔹 What smart owners are doing now to prep for the next economic shift From pineapple-on-pizza debates to surviving your first cash till panic, this episode gets real about the highs and lows of hospitality—and why restaurants, when done right, still have the power to change lives. 🛠️ Whether you're running your first location, expanding your brand, or dreaming of opening your own place, this conversation is packed with tangible takeaways you can use right now. 🎙️ Brought to you by TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools.www.tanda.io 🔗 Where to find Steve LinkedIn: https://www.linkedin.com/in/steve-rosen-9079163/ Rocket Taco: https://rocket-taco.com/ Elemental Pizza: https://elementalpizza.com/ BittyFish Sushi: https://www.bittyfishsushi.com/ 🔗 Where to find Jesse LinkedIn: https://www.linkedin.com/in/jessechor/ Instagram: https://www.instagram.com/jessechor/ X: https://x.com/jessechor Facebook: https://www.facebook.com/jesse.chor Threads: https://www.threads.net/@jessechor Linktree: https://linktr.ee/jessechor 🎉 Shoutout of the Week Rockin’ the Marshawn Lynch jersey today — because if you’re gonna talk leadership, execution, and owning your lane, you might as well channel Beast Mode. Appreciate you, Marshawn — for showing everybody how to move different and stay true. 🏈 #RestaurantLeadership #HospitalityOperators #TeamCulture #RetentionStrategy #RestaurantStaffing #FutureofDining #RestaurantResilience #Tanda #UnlockedPotentialPodcast #RestaurantLife #OwnerOperator

Short Staffed? Burned Out? Here’s the Real Opportunity for Restaurant Owners

Most people think restaurant work is a stepping stone—something you do before your “real” career starts. But what if it’s actually one of the best launchpads for leadership out there? In this episode, I talk with Anthony Anton, President & CEO of the Washington Hospitality Association, about the restaurant industry’s massive impact on careers, culture, and the economy—and why it’s time we started treating hospitality like the powerhouse it really is. Anthony grew up in a Greek restaurant family, fell into politics, and ended up leading one of the most respected hospitality associations in the country. We talk about what’s changed, what’s stayed the same, and how restaurants are navigating staffing shortages, rising costs, and the future of tech and AI. We break down: 🔹 Why restaurant careers still matter—and why they’re misunderstood 🔹 The hidden stress of understaffed teams (and how it hurts business) 🔹 What leaders can do when people just stop showing up 🔹 The cultural shift in how we lead frontline teams 🔹 How AI and automation can enhance hospitality (not replace it) 🔹 What operators can do today to prep for tomorrow’s recession From pineapple-on-pizza debates to how McDonald’s shaped my leadership style (yes, I still have my name tag), this episode dives deep into what makes hospitality special—and how we can build a future where restaurant work gets the respect it deserves. 🛠️ If you’ve ever worked a shift, led a team, or eaten out (so, everyone), this one’s for you. 🎙️ Brought to you by TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools. www.tanda.io 🔗 Where to find Anthony LinkedIn: https://www.linkedin.com/in/anthonyanton/ Washington Hospitality Association: https://wahospitality.org/ 🔗 Where to find JesseLinkedIn: https://www.linkedin.com/in/jessechor/ Instagram: https://www.instagram.com/jessechor/ X: https://x.com/jessechor Facebook: https://www.facebook.com/jesse.chor Threads: https://www.threads.net/@jessechor Linktree: https://linktr.ee/jessechor 🎉 Shoutout of the Week Shoutout to the 12th Man of the Seattle Seahawks—the loudest, proudest fan base in football and a cornerstone of Pacific Northwest culture. I wore my #12 jersey for this episode, and let’s be honest… you can’t talk Seattle without shouting out the Hawks. That energy? It’s real. Go Hawks! 💙💚 #HospitalityLeadership #RestaurantOwners #FrontlineCulture #TeamRetention #AIinHospitality #AmericanDream #WorkforceStrategy #Tanda #UnlockedPotentialPodcast #WAHospitality #RestaurantLife