LFTB | Our client experience expert sharing her best advices

#59 | Sell the Room They Walk Into

When someone buys from you, what are they actually paying for? This episode is about the gap between the service you sell and the room your client walks into once the work is done. We look at how Hermès, Apple, Rimowa and Nike sell an identity instead of an object, and how founders moving into premium can do the same by putting the outcome before the price. Learn to describe the room, and you will never compete on price again! CocoSpark is a 360 agency that turns companies into iconic luxury brands. www.cocospark.com

#58 | How to Announce a Price Increase to an Existing Client

When was the last time you raised your prices on a client who was already working with you, and how long did you put it off before you finally said it out loud? The moment you announce a price increase is one of the most revealing moments in your whole business, because it tells your client exactly how you see your own value. The great luxury houses raise their prices calmly, as a matter of policy, and the demand only grows. This episode breaks down the timing and the framing that let you state a new rate with total confidence. State your number the way Hermès states theirs, with calm and a date. CocoSpark is a 360 agency that turns companies into iconic luxury brands. Link in bio: www.cocospark.com

#57 | Turn One Project Into a Multi-Episode Series

When you finish a major project, what do you actually do with it? Most founders pour months into one launch, then compress all of it into a single post and move on. In this episode, I break down how the most powerful brands treat one project like a streaming series, releasing it in chapters to build anticipation, authority, and real desire. Same work, several episodes, far more impact. Stop spending your best work all at once. Turn it into a series. CocoSpark is a 360 agency that turns companies into iconic luxury brands. Link in bio: www.cocospark.com

#56 | Setting Limits in a Premium Business

When a client messages you at eleven at night — what do you actually do? That one moment says everything about how you position your business. In this episode, we talk about limits in a service business: the case for them, the honest objections, and what actually works when you want to go premium without sounding cold. This is not about rigid rules. It is about tone, confidence, and the signal your availability sends to the market. Find out more about CocoSpark at cocospark.com [https://cocospark.com].

LFTB | Our client experience expert sharing her best advices

Nobody wakes up one morning and decides to treat their clients like a transaction... it happens slowly, quietly, until the magic that built your business is simply gone! In this episode of Upgrade, I sit down with Monica, client experience specialist and one of the experts inside the CocoSpark team. We dig into the exact moment a brand starts losing its soul as it grows, and why, in luxury especially, the product alone will never be enough. If you want clients who feel something real and would never think of going anywhere else, you are going to take a lot from this one! Work with our team: https://cocospark.com/apply [https://cocospark.com/apply] Discover CocoSpark: https://cocospark.com [https://cocospark.com]