Client Story Hour: Reckitt's Mobile Journey with vMOX

Real Talk: A Practical Guide to Understanding the Mobile Management Journey

It's not uncommon for organizations to hire mobility management vendors to save money on their wireless bills, only to see the initial savings disappear after a few years. Without a clear understanding of the reasons why,  frustration can easily build leading to friction between you and your vendor.  By using a benchmark or maturity model to assess your enterprise mobility program, organizations can see continuous improvement, manage expectations properly and develop strong action plans. So, what does this maturity model look like? In this episode, we talk about the enterprise mobility journey and why it’s important for companies to understand the key management stages and touchpoints. We’ll chat about what you can realistically expect from your internal staff or outside mobility partners, especially after year one, two and three and in crucial areas such as cost savings. We’ll also share strategies to mitigate single-points-of-failure and tips for managing stakeholder expectations, so everybody wins. Featured Guest:  Ben Crees is Director of Client Experience at vMOX, and has almost two decades of telecom and mobility experience.  Based in the UK, he has over sixteen years of experience leading global teams and multi-disciplinary collaboration, delivering first-class services in dynamic and complex SaaS environments.

Hiring the Best Mobility Professionals: Skills, Experiences and Outsourcing

When it comes to hiring in the IT field, it's important to look beyond the buzzwords and dig deeper into the candidate's skills and experiences. While technical expertise is undoubtedly vital, the best IT professionals possess a diverse range of qualities that make them stand out from the crowd. In this episode, we dive into the world of IT hiring, discussing the ins and outs of finding the best mobility management professionals for your business. From technical expertise to problem-solving abilities, we'll explore the key qualities that set apart the crème de la crème of IT and telecom candidates. Additionally, we'll tackle the age-old debate of outsourcing versus insourcing your enterprise mobility management. Featured Guest: Paul Krauser is Sr. Director of Business Intelligence and Data Management at vMOX, and has almost two decades of telecom and mobility experience. He has a history of developing new and optimizing existing processes to maximize service delivery, cost savings, and net revenue.  Paul also has a Lean Six Sigma process management background.

Client Story Hour: Reckitt's Mobile Journey with vMOX

Reckitt is a British multinational manufacturer and distributor of health, hygiene and home products. They exist to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. With 43,000 employees worldwide, three business units and presence in 60 countries across six continents, managing mobile phones and their contracts is a full-time job.  In this episode, Teri Fravel, Service Delivery Manager at vMOX, sits down with Marybeth LaMendella, IT&D Product Line Manager for the Americas,  to talk about the mobile journey Reckitt has taken with vMOX and how they found success. Including:  * Challenges within the Reckitt mobile environment that first brought them to vMOX * Experience with a "one-size-fits-all" mobile strategy and their perspective on business unlimited plans * How the Reckitt enterprise mobility program has evolved over the years and where they have seen the most impact * Marybeth's view on makes a good partnership and advice for other professionals working with a MMS vendor like vMOX * The major mobility wins for Reckitt and its employees and what the future holds Featured Guests: Terri Fravel, Service Delivery Manager, at vMOX and Marybeth LaMendella, IT&D Product Line Manager, Americas, at Reckitt.

Getting Logistics Right: How to Recover, Repurpose, Resell and Recycle Your Mobile Devices

Wondering how to handle your old company-owned mobile devices once you're done with them? Or what to do with a device when an employee leaves? Reverse logistics is simply the process of managing the flow of products from the point of consumption back to the point of origin. In the case of mobile devices, it involves collecting, refurbishing, repairing, and redistributing used smartphones, tablets, and other devices. From its positive impact on the environment to economic benefits and data security, reverse logistics is growing in adoption by businesses of all sizes. In this episode, we talk about the ins and outs of mobile device forward and reverse logistics. We chat about how companies are using reverse logistics to lessen their overall impact, reduce costs and protect important data. We also dive into the reasons why more and more IT teams are outsourcing this function to a third party to make sure their devices get a second life.  Featured Guest: Grete Humbert Mortley is Senior Director of Operations at vMOX, and has two decades of experience in telecom and mobility.  She has a strong focus on client experience, and is passionate about driving client value and achieving desired outcomes.

Practical and Proven Ways to Make Onboarding a New MMS Vendor Stress-Free

The onboarding stage is just as critical as the selection phase when moving to a new managed mobility services (MMS) vendor. A poor experience and clunky implementation can lead to unhappy, frustrated teams and hidden costs.  In this episode, we talk about smoothly migrating your enterprise mobility projects to a different vendor and the dos and don’ts of onboarding. We chat about how companies can maximize onboarding efficiency while minimizing wireless costs and risks to your business and any disruptions to end users. Featured Guest:  Grete Humbert Mortley is Senior Director of Operations at vMOX, and has two decades of experience in telecom and mobility.  She has a strong focus on client experience, and is passionate about driving client value and achieving desired outcomes.