Customer Service

Rules and Regulations

In this episode we sit down with our water quality laboratory manager Michelle Anderson to discuss emerging Rules and Regulations. Learn about how water regulations are made, our Consumer Confidence Report, and current hot-topic regulations. Listen on Spotify or Apple Podcasts, or by visiting waterone.org/podcast. Links: • CCR: waterone.org/2026Report • Service Line Lookup: waterone.org/LineLookup • Water Quality homepage: Waterone.org/waterquality • Lead & Copper: Waterone.org/lead • PFAS: Waterone.org/PFAS • NotifyJoCo: notifyjoco.org • More information about contaminants and potential health effects can be found at the Environmental Protection Agency's Safe Drinking Water Hotline at (800) 426-4791 or at epa.gov/safewater

Water Treatment

We are back for the first episode of our third season! In this episode we sit down with Production Supervisor Curt Vogel and talk about how we take raw water from the Missouri and Kansas Rivers and turn it into the award winning tap you know and love. It is a fantastic deep dive into the water treatment process, so grab some water and take a listen! Helpful Links: * waterone.org/treatmentprocess * waterone.org/smartwatering * tower2tower5k.org

Season 2 Finale!

To wrap up season two of Water You Talking About, enjoy this special episode where we dive into our favorite moments of the season! You can listen to the podcast on Spotify and Apple Podcasts, as well as at waterone.org/podcast. Don't forget to share it with family and friends! A big shout out and thank you to all of our guests this season: Shane Hoffman, Kelly Fry, Tayler Loudermill, Scott Bundi, Brandon Vallejos, Steven Andersen, Elaine Corbin, Essence Henley, Lindsay Stimatze, Darci Meese, and Ellen Parker! Fill out our survey here: Water You Talking About Podcast Survey – Fill out form [https://forms.cloud.microsoft/r/gc1PLiagmB]

Water Law

The next episode of Water You Talking About is available now! In this episode we dive into all this water law with special guests Darci Meese and Ellen Parker. Learn about the basics of water in government, current high profile legislations, and get a peak into the day in the life of a WaterOne Lawyer! Tune in by searching "Water You Talking About" on Spotify or apple podcasts and by visiting waterone.org/podcast. Helpful Links: * Kansas Statute 19-35 : https://ksrevisor.gov/statutes/ksa_ch19.html [https://ksrevisor.gov/statutes/ksa_ch19.html] * Transcript: www.waterone.org/podcast [https://www.waterone.org/podcast]

Customer Service

In this episode we look into everything that goes into our award winning Customer Service. We talk with Elaine Corbin, Essence Henley, and Lindsay Stimatze about what our customer service department does, go over frequently asked questions, and learn about what a day in the life of customer service looks like. Support us by giving us a follow and sharing with your friends and family! Links from todays Episode: * To view customer satisfaction scores: Waterone.org/culture * To view or pay a bill: Waterone.org/mybill * To view your usage and set alerts: Waterone.org/Usageandservices * To sign up for Notify JoCo: Notifyjoco.org Thank you for listening!